Global HR Service Delivery Senior Specialist

The Role

Job Purpose

The Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally.

Key Responsibilities

The key responsibilities of the role include:

• General Workday support (Service, Updates & Change requests) for all the countries globally
• Support to streamline all workday business processes to maintain a global standard and also ensure adherence to Regional and Global business needs
• Ensure all Workday tasks and events are resolved as per agreed timelines
• Participate in change management review and support designing the change in Workday
• Responsible for conducting Audit of Master Data Validation
• Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries
• Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams
• Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint
• Develop and update Quick Reference Guide (QRC) and for all roles in workday
• Work on systems development/upgrade/enhancement projects as a team member.Qualifications

Your experience

Key Requirements

The successful candidate should have:

Skills:

• Strong problem solving and project management skills as well as ability to work independently with minimal supervision.
• Experience in partnering with senior stakeholders and managing various stakeholder groups effectively.
• Excellent relationship management skills display sensitivity to organisational dynamics and cultivate relationships across functions to drive results.
• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
• Flexibility to adapt to a variety of engagement types, working hours and work environments
• Excellent communication skills (written and verbal) ability to adapt communication upwards and downwards for appropriate levels of detail
• Ability to influence, negotiate and constructively challenge to achieve productive solutions for complex business problems.

Experience:

• Minimum 5 years operational support experience in HR tools (mandatory HR Workday)
• Familiarity with HR business processes and shared service model is mandatory
• Ability to work independently and with colleagues located in different geographies
• Strong working knowledge of Microsoft Office: Excel, Access, Power Point and Word.

Qualifications:

• A bachelors/masters degree from a reputed institute, preferably in the area of business management
• Experience at a multinational organisation with exposure to non-Indian working environment is mandatory