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Clifford Chance
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Global HR Service Delivery Specialist

Global HR Service Delivery Specialist

Clifford Chance

3 - 8 years

10 - 12 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

Service delivery Data validation operational support Publishing Analytical data integrity HR Analytics Monitoring Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally. Key Responsibilities General Workday support (Service, Updates & Change requests) for all the countries globally Ensure all Workday tasks and events are resolved as per agreed timelines Responsible for conducting Audit of Master Data Validation Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint Develop and update Quick Reference Guide (QRC) and for all roles in workday Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA and projects. Work on systems development/upgrade/enhancement projects as a team member. Skills: Written and verbal communication skills detail-oriented, with strong analytical and problem-solving skills Excellent English language skills Excellent organisation, planning and time manageme

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Global HR Service Delivery Specialist