Global HR Service Delivery Specialist

Job Description

Job Description The Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally. Key Responsibilities The key responsibilities of the role include: General Workday support (Service, Updates & Change requests) for all the countries globally Ensure all Workday tasks and events are resolved as per agreed timelines Responsible for conducting Audit of Master Data Validation Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint Develop and update Quick Reference Guide (QRC) and for all roles in workday Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA and projects. Work on systems development/upgrade/enhancement projects as a team member. Qualifications Key Requirements The successful candidate should have: Skills: Written and verbal communication skills detail-oriented, with strong analytical and problem-solving skills Excellent English language skills Excellent organisation, planning and time management Excellent interpersonal and presentational Responsible and takes ownership of projects while being inclusive and informative to team members Strong attention to detail and ability to follow instructions with high degree of accuracy Maintains high standard of data integrity at all times Experience in HCM processes Experience: Minimum 3 years operational support experience in HR tools (mandatory HR Workday) Familiarity with HR business processes and shared service model Ability to work independently and with colleagues located in different geographies Strong working knowledge of Microsoft Office: Excel, Access, Power Point and Word. Qualifications: A bachelors/masters degree from a reputed institute, preferably in the area of business management Experience at a multinational organisation with exposure to non-Indian working environment is preferred