Role SummaryThe Product Manager/Owner will take full ownership of documenting our e-commerce platforms, which include Magento and other customized modules and products. This role involves maintaining product documentation, and driving future development through Product Requirement Documents (PRDs) and user stories. The Product Manager/Owner will play a critical role in defining product strategy, managing the product lifecycle, and ensuring successful collaboration between cross-functional teams.Job Responsibilities1. Product Vision & Strategy:• Define the Product Roadmap: Work closely with leadership and stakeholders to define the long-term product vision, ensuring alignment with the companys strategic objectives.• Identify Opportunities for Improvement: Proactively identify gaps or opportunities in the current e-commerce platforms and recommend features or enhancements that will improve customer experience and business outcomes.• Competitive Benchmarking: Stay up-to-date with industry trends, competitor products, and market demands to ensure our platform remains competitive and cutting-edge.2. Product Development:• PRDs & User Stories: Write detailed Product Requirement Documents (PRDs) and user stories that clearly outline the functionality, goals, and technical specifications of new features or customizations.• Agile Methodology: Manage and prioritize the product backlog, working with development teams using agile methodologies to ensure the timely and efficient release of new features.• Sprint Planning & Delivery: Lead sprint planning sessions, ensuring that development work aligns withbusiness priorities and that feature releases are properly tested and delivered on schedule.3. Collaboration Across Teams:• Liaison Between Teams: Act as the central point of contact between business teams (marketing, sales, customer support) and technical teams (engineering, QA, DevOps), ensuring smooth communication and clear expectations.• Cross-Functional Team Coordination: Collaborate with UI/UX designers to ensure product designs align with user needs, with developers to ensure technical feasibility, and with customer support to ensure smooth product rollouts.• Stakeholder Management: Regularly communicate product progress, roadmaps, and key decisions to stakeholders across the organization, ensuring buy-in and transparency.4. Customer-Centric Focus:• User Feedback & Insights: Work closely with customer-facing teams to gather insights on user pain points, feedback, and preferences. Use this information to inform product decisions and feature enhancements.• Drive Product Improvements: Ensure product updates are consistently addressing customer needs, improving usability, and solving pain points while delivering business value.5. Lifecycle Management:• End-to-End Product Ownership: Take full responsibility for the product lifecycle, from ideation to launch, ensuring each phase is executed efficiently and with the highest quality.• Post-Launch Monitoring & Optimization: Analyse product performance metrics post-launch to identify areas for improvement and ensure the product continues to meet its goals.• Continuous Improvement: Ensure that the product evolves based on user feedback, data insights, and technological advancements.6. Documentation & Training:• Internal Training & Support: Develop training materials and provide guidance to internal teams on new features, changes, or enhancements to ensure seamless adoption and use.• Documentation of Future Developments: As the platforms continue to grow, maintain a clear and thorough documentation trail of all future customizations and feature developments for ongoing reference.7. Data-Driven Decision Making:• Product Metrics & KPIs: Define key performance indicators (KPIs) and other relevant metrics to measure the success of the product and its individual features.• Analysis & Reporting: Use analytics tools to track and report on feature performance, making data-driven decisions for product optimizations and future roadmaps.Job Requirements:Educational Qualification and ExperienceMBA with Proven experience as a Product Manager/Owner in an e-commerce environment, ideally working with Magento and customized product modules for Supply Chain domain for 6+ years of experience.Certified Product Manager/Product Owner.Strong experience in creating online Knowledge Centre or repositories of product feature documentation (both written and video).Hands-on experience with writing PRDs, user stories, and managing end-to-end product development processes.Familiarity with agile product development methodologies and sprint management.Strong collaboration skills to work cross-functionally with engineering, design, sales, and customer support teams.Excellent communication skills, with the ability to articulate complex product features and technical details to diverse audiences.Ability to manage competing priorities and deliver results in a fast-paced environment.Technical SkillsHands-on experience on tools like Jira, Figma etc.Prior experience with Magento, e-commerce platforms, or other customized web modules.Experience with UX/UI best practices and data analytics for product management.Experience working in a scaling company or startup environment.Behavioral SkillsStrategic thinkingPlanning and organizingInterpersonal SkillsStakeholder managementPeople LeadershipInnovation and CreativityAttention to detailWhy Join Us?Be a key player in shaping the future of our e-commerce platforms.Work in a collaborative environment that values innovation and creativity.Drive meaningful impact by leading product developments in a rapidly growing company.

Role SummaryWe are looking for a Magento Developer, Tech Lead, or Architect who can manage and enhance our existing Magento 2 platform, which includes a number of customized features such as catalog enhancements, order management, inventory, procurement, logistics, shipping, and more. The ideal candidate will be responsible for maintaining the current system while also developing new customizations to align with business requirements.Job ResponsibilitiesMagento 2 Development & CustomizationMaintain and enhance the Magento 2-based e-commerce platform.Develop custom modules, themes, and extensions as per business needs.Optimize performance, scalability, and security of the Magento platform.Integrate third-party services, payment gateways, and APIs.Architecture & System DesignDesign scalable, high-performance solutions on Magento 2.Work on multi-store, multi-language, and multi-currency support.Optimize database, caching, indexing, and search capabilities.Ensure compatibility and compliance with Magento best practices.Order Management, Inventory & LogisticsEnhance and manage order management workflows.Develop solutions for inventory management, procurement, and logistics.Work closely with warehouse and shipping providers to optimize processes.Team Collaboration & LeadershipCollaborate with business teams, designers, and DevOps engineers.Lead Magento best practices, code reviews, and architectural discussions.Mentor and guide junior developers in Magento development.Job RequirementsEducational Qualification and ExperienceBachelors degree in Computer Science, Engineering, or related field, or equivalent work experience.5-10 years of experience in developing high performing Magento 2 Applications with transactions per second in ~100.Technical SkillsStrong expertise in PHP, MySQL, JavaScript, and Magento APIs.Experience with Magento 2 theming, module development, and performance optimization.Knowledge of Redis, Elasticsearch, Varnish, and CDN integrations.Familiarity with CI/CD pipelines, Git, and cloud-based deployments.Strong problem-solving and debugging skills.Magento 2 Certification is a plus.Experience with headless commerce, PWA, or GraphQL APIs.Knowledge of Docker, Kubernetes, and DevOps practices.Exposure to enterprise-scale e-commerce solutions.Behavioural SkillsStrategic thinkingPlanning and organizingInterpersonal SkillsStakeholder managementPeople LeadershipInnovation and CreativityAttention to detail

About Group Bayport :Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B, and B2C organization that has redefined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities, and a global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, the UK, and India through its family of brands BannerBuzz, Covers&All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages, and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey. For more about Group Bayport, please visit Website: https://groupbayport.com/about-us/ LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/ About the Role :Job Title: Junior Copywriter Location: Gurgaon Overview: We are building a team of experienced copywriters with a zest for conversion copy & folks who are champions of cracking big-ticket campaigns. As a key member of our creative team, you will be responsible for writing copy that resonates with our customers & drives up retention rates in the US, UK, CA, AU, and NZ markets. Responsibilities: Create engaging email campaigns that can improve CTRs & open rates. Develop campaign ideas for website promotions aligned to each markets sensibilities. Social media campaign ideation to engage, acquire & retain customers. Collaborate with art, business team, and other stakeholders to create a cohesive and effective CRM journey. Initiate & take charge of brand-building initiatives including but not limited to direct mailers, unique offline marketing collaterals & more. Continuously analyze and optimize the creative strategy of ongoing campaigns for maximum business impact. Requirements: 2-3 years of experience in creating organic & paid media campaigns. Excellent writing, editing, and proofreading skills, with a penchant for enthralling & engaging the audience. Knowledge of e-commerce best practices & conversion rate optimization processes. Adept at writing in a variety of styles, from casual conversational to fun formal, to cater to B2B & B2C audiences. Strong ability to communicate and collaborate effectively with cross-functional teams. Creative and strategic thinking, with a focus on results and ROI. Familiarity with US, UK, CA, AUS, and NZ markets, including cultural and linguistic differences. Qualifications (optional): Bachelor's degree in English literature, Marketing, Communications, or a related field.

Job Description: Videographer & Video Editor Position Title: Videographer & Video Editor Location: GandhinagarReporting to: Studio Manager Department: Studio About Us: Group Bayport is a leading e-commerce company known for delivering high-quality products across diverse categories. Our commitment to excellence extends to our visual content, where we create engaging and informative video content to enhance the customer experience and elevate our brand presence. We are seeking a skilled Videographer & Video Editor to join our team and bring creative concepts to life through compelling visual storytelling. Position Overview: The Videographer & Video Editor will be responsible for planning, shooting, and editing high-quality video content for product presentations, promotional campaigns, and customer education. This role will focus on creating visually appealing videos that communicate product features and benefits, enhance the digital shopping experience, and support overall business goals. The ideal candidate will have a strong eye for detail, technical proficiency in video production, and a creative mindset to produce content that resonates with our audience. Key Responsibilities 1. Video Production & Filming Plan, shoot, and produce high-quality video content for a variety of purposes, including product showcases, promotional videos, tutorials, and social media content. Set up lighting, cameras, and audio equipment for video shoots to achieve the desired visual and audio quality. Capture a variety of shots, including close-ups, product details, lifestyle scenarios, and installation processes, ensuring that the videos effectively communicate the intended message. Maintain and organize all video production equipment, ensuring it is in optimal condition and available for shoots. 2. Video Editing & Post-Production Edit raw video footage into polished final content, ensuring a seamless flow and compelling visual narrative. Incorporate sound effects, voiceovers, graphics, animations, and music to enhance video quality and engagement. Color correct and grade footage to ensure consistency and alignment with the brands visual style. Create short-form and long-form video content based on project requirements, optimizing videos for different platforms and formats (e.g., website, social media, email marketing). 3. Creative Concept Development Collaborate with the creative, merchandising, and marketing teams to develop concepts, storyboards, and scripts for video content. Propose new ideas and innovative approaches for video content to drive customer engagement and enhance product presentation. Conceptualize creative ways to showcase product features and benefits through video, including the use of animations, 3D visualizations, and interactive content. 4. Product Video Creation & Special Projects Create product-specific videos that highlight key features, use cases, and benefits, using close-up shots, demonstrations, and storytelling techniques. Produce tutorial videos and installation guides that provide step-by-step instructions for customers, enhancing their understanding and usage of products. Work on special projects such as promotional campaigns, seasonal content, or corporate videos as needed. 5. Sourcing & AI Video Generation Source relevant video clips from stock video platforms to complement in-house video production and fill content gaps. Utilize AI tools to generate video content, including animations or AI-generated clips, wherever applicable to support content needs and reduce production time. Stay updated on emerging AI tools and techniques to integrate them effectively into the video production process. 6. Quality Assurance & Brand Consistency Review all video content to ensure it meets the highest quality standards and adheres to brand guidelines. Maintain consistency in visual style, color tones, and overall presentation across all video content. Implement quality control processes to review footage for errors, discrepancies, or inconsistencies before finalization. 7. Cross-Functional Collaboration Collaborate closely with the Studio Manager and creative team to align on video production needs and schedules. Work with Visual Merchandisers to ensure that video content complements other visual elements such as product images, feature highlights, and lifestyle visuals. Communicate effectively with content and marketing teams to ensure that all video content supports campaign goals and product launches. 8. Innovation & Continuous Improvement Stay updated on the latest trends in video production, editing software, and storytelling techniques. Experiment with new video formats, effects, and creative approaches to continually improve video content quality and engagement. Provide suggestions for new video content ideas and strategies to support business goals and enhance the overall customer experience. 9. File Management & Content Organization Manage and organize all video files and assets, ensuring they are stored correctly and easily accessible. Maintain a structured file-naming system and backup process to keep track of all video content. Archive completed projects and maintain a library of video assets for future reference. Requirements Bachelors degree in Film Production, Media, Visual Arts, or a related field. 3-5 years of experience in video production, videography, and video editing, preferably in an e-commerce or product-based environment. Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, and After Effects. Strong understanding of videography techniques, lighting setups, and camera operation. Experience with color correction, sound design, and video optimization for digital platforms. Knowledge of AI video generation tools and stock video sourcing. Ability to work both independently and collaboratively, with strong project management skills to handle multiple projects simultaneously. Excellent communication and creative problem-solving skills, with a keen attention to detail. What We Offer Opportunity to work in a creative and collaborative environment. Exposure to innovative projects and cutting-edge video production techniques. Competitive salary and benefits package. Career growth and professional development opportunities.

Job Title: Account Management Representative (Order Management-Sales Operations)Location: WFHShift: Night Shift (8 PM to 5AM IST to align with US/UK/Australia/Canada working hours)Group Bayport, a US Headquartered Organization is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.For more about Group Bayport, please visit:Website: https://groupbayport.com/about-us/LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/Role Summary : We are on the lookout for an accomplished Account Management Representative with a minimum of 2+ years of extensive experience in the e-commerce sector, particularly serving US, UK, Australian, and Canadian markets. The role demands a candidate with a proven track record of managing high-value corporate accounts, such as those of American Express, and leading qualified teams to deliver exceptional customer service and account growth.Key Responsibilities:Oversee a team of account management professionals, ensuring the delivery of premium customer service and the achievement of retention and growth targets.Develop and sustain strong relationships with key decision-makers across a portfolio of high-profile accounts, driving revenue and ensuring compliance with service agreements.Manage complex customer queries, issue resolution, and service enhancements by leveraging advanced CRM and telephony systems.Utilize analytical skills to interpret data trends and provide insights for strategic decision-making, with a mastery of Power BI and Excel.Design and deliver comprehensive training programs to enhance team capabilities and drive performance.Drive the adoption of AI technology within the account management process to streamline operations and improve customer engagement.Implement and maintain e-commerce platforms, ensuring seamless order management, fulfillment, and quality control.Work closely with internal stakeholders, including Business Development, Design, Production, and Technology teams, to deliver cohesive customer solutions.Requirements:Educational Qualification: Bachelors Degree in Business Administration, Marketing, or a related field. Masters degree preferred.Experience:At least 2+ years of experience in account management within the e-commerce industry.Experience managing corporate accounts for American or international clients, particularly in the financial services sector.Proven experience in a contact centre environment, leading and managing teams.Technical Skills:Expertise in Power BI and advanced Excel for data analysis and reporting.Proficient with AI technology and adaptive CRM systems.Familiarity with modern telephony systems and their integration with customer service operations.Behavioral Skills:Exceptional communication and interpersonal skills.Strong analytical and problem-solving capabilities.Strategic thinking with an ability to lead team initiatives.High level of adaptability to new technologies and changing business needs.Demonstrated leadership and team management skills.Commitment to continuous improvement and professional development.What We Offer:A competitive salary package with performance incentives.Opportunities for professional growth and leadership development.A dynamic and supportive work environment.Access to cutting-edge technology and tools.The chance to work with a diverse, global team.

About Company:Group Bayport, a US Headquartered Organization is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.For more about Group Bayport, please visit:Website: https://groupbayport.com/about-us/LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/Job Title: Senior Manager - Customer Success (CS)Location: AhmedabadShift-Night shift ( starts between 5pm to 11pm -9 hour shift) Job Description:Leadership & Team Management: Lead and inspire a team of account management professionals, ensuring exceptional customer service delivery and the achievement of aggressive retention and growth targets.Client Relationship Management: Foster and strengthen relationships with key decision-makers across a diverse portfolio of high-profile accounts, driving significant revenue growth and ensuring strict adherence to service agreements.Issue Resolution: Manage and resolve complex customer issues, leveraging advanced CRM and telephony systems, and implement service enhancements to continually improve customer satisfaction.Data Analysis & Strategic Insights: Employ advanced analytical skills to interpret complex data trends, providing strategic insights for executive decision-making, with a superior command of Power BI and Excel.Training & Development: Develop, implement, and oversee comprehensive training and development programs to elevate team capabilities and drive high performance.Technology Integration: Champion the integration and adoption of cutting-edge AI technology within the account management processes to streamline operations and enhance customer engagement.E-Commerce Platform Management: Lead the implementation and maintenance of sophisticated e-commerce platforms, ensuring efficient order management, fulfillment, and quality control.Cross-Functional Collaboration: Collaborate closely with internal stakeholders, including Business Development, Design, Production, and Technology teams, to deliver integrated and cohesive customer solutions.Requirements:Educational Qualification:Bachelors degree in Business Administration, Marketing, or a related field.A Masters degree is highly preferred.Experience:A minimum of 12 years of experience in account management within the e-commerce industry.Extensive experience managing corporate accounts for American or international clients.Demonstrated success in a contact center environment, with a proven track record of leading and managing high-performing teams.Technical Skills:Advanced expertise in Power BI and Excel for sophisticated data analysis and reporting.In-depth knowledge of AI technology and adaptive CRM systems.Comprehensive understanding of modern telephony systems and their seamless integration with customer service operations.Behavioral Skills:Exceptional communication, negotiation, and interpersonal skills.Strong analytical and strategic problem-solving capabilities.Proven strategic thinking with the ability to lead and inspire team initiatives.High level of adaptability to emerging technologies and evolving business needs.Outstanding leadership and team management skills, with a focus on driving results.Commitment to continuous improvement, innovation, and professional development.