Job Title: Instructional Designer Summary: We are seeking an experienced Instructional Designer to join our Training & Development department. The ideal candidate will have at least 3 years of experience in designing and developing engaging and effective training materials. The Instructional Designer will be responsible for creating innovative and interactive learning experiences that meet the needs of our employees and enhance their skills and knowledge. Roles and Responsibilities: - Collaborate with subject matter experts to analyze training needs and develop learning objectives - Design and develop engaging and interactive e-learning courses, videos, and other training materials - Utilize instructional design principles and adult learning theory to create effective learning experiences - Incorporate multimedia elements, simulations, and assessments to enhance learning outcomes - Evaluate the effectiveness of training programs and make recommendations for improvements - Stay current on industry trends and best practices in instructional design and e-learning technologies Qualifications: - Bachelor's degree in Instructional Design, Education, or related field - Minimum of 3 years of experience in instructional design or training development - Proficiency in e-learning authoring tools such as Articulate Storyline, Captivate - Must have developed gamified content for learning management systems - Strong project management skills and ability to meet deadlines - Excellent communication and collaboration skills - Experience working in a corporate training environment is preferred If you are a creative and innovative Instructional Designer with a passion for developing engaging learning experiences, we encourage you to apply for this exciting opportunity.

Role & responsibilities Strong visualization skills with the ability to convey design ideas effectively. Excellent communication and interpersonal skills. Ability to learn and adapt quickly to new tools and technologies. Customer-focused mindset with a passion for delivering exceptional service. Proactive and self-motivated with the ability to work independently. Previous experience in a customer service or design-related role is advantageous. Preferred candidate profile Bachelors degree in business, Marketing, Engineering, or a related field. Strong verbal and written communication. Good negotiation and problem-solving skills. Ready to work in night shift (Rotational Shift) Up to 4 years of experience in BPO, KPO, RPO and sales profile. MBA is preferred. Perks and benefits Opportunity to work with International Customers/Clients. Privileged Leave (21 days) / Social Leave (1) / Restricted Leave (1) Paid Holidays (As per company policy) Employee Referral Bonus (As per company policy) Night shift allowance (As per company policy) Rotational Shift (3 months) with possibility of extension subject to business requirements Over-time (As per company policy) Company sponsored Mediclaim up-to 3 lakhs (Self, Spouse, Up-to 2 kids). 24x7 Cafeteria Gratuity (As per applicable law) Parents inclusion in Mediclaim at a nominal charge. Professional Development. Performance Recognition. Company sponsored Events C Celebrations.

Role & responsibilities: • Develop creative designs based on the brief shared by the customer. (design concepts and ideas) Help define the basic elements of the design (eg: brand identity, colour, typography, imagery) Work on multiple projects simultaneously sub-projects (creative, quality control, timely delivery) Work closely with customer to understand their needs and translate those needs into visually appealing and effective designs. Create consistent designs that are in accordance with the brand guidelines. Stay up-to date with industry trends to ensure designs are current & innovative. Work & manage multiple projects simultaneously, meeting tight deadlines & delivering high-quality work Continuously strive to improve design skills and knowledge. Requirements : • Passionate about design and keen sense of Graphic designing trends • Have good priority management skills • Excellent communication skills • 1-5 years of experience in graphic design, with a strong portfolio showcasing design skills • Proficiency in Adobe Creative Suite, including Photoshop & Illustrator • Strong understanding of design principles, typography, and color theory • Ability to work independently and as part of a team • Work in a fast-paced environment & meet tight deadlines • Good Understanding of Design Principles, Design Concepts & ideas

Role & responsibilities: Develop original graphic and surface design concepts for Neon Earth products (home decor, apparels) Research trends, colors, materials, and cultural aesthetics to inspire product design themes Create digital mockups and print-ready files for product launches Collaborate with product, marketing, and content teams to bring designs to life Support design reviews and iterations based on feedback Maintain and organize design files and assets Requirements: Currently pursuing or recently completed a Bachelors/Masters from NIFT/NID Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign); knowledge of tools like Procreate is a plus Strong portfolio showcasing original and contemporary design work Understanding of print techniques, material behavior, and product aesthetics Self-motivated, detail-oriented, and able to work with tight timelines

About Group Bayport Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.For more about Group Bayport, please visit Website: https://groupbayport.com/about-us/ LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/ JOB DESCRIPTION Job Title - Developer - FrontEnd / Lead Developer - FrontEndLocation - Gurgaon Role Summary As a FrontEnd Engineer/Lead FrontEnd Engineer, you will be responsible for defining and implementing the architecture of our frontend applications, ensuring high performance, scalability, and a seamless user experience. You will lead the initiative to split Magento modules into microservices and micro-frontends, implementing best practices for internationalization and localization. Your focus will be on achieving page load times of less than one second while enhancing core web vitals metrics.Key technologies use (But not limited to):• Frontend Frameworks: ReactJS, Next.js, Magento• Microservices Architecture• Micro-frontend Architecture• Internationalization and Localization (i18n, l10n)• Performance Optimization Tools• Core Web Vitals Monitoring Job Responsibilities 1. Implement Frontend Solutions:• Design and implement a modular and scalable frontend architecture using ReactJS and Next.js.• Lead the transition from traditional Magento frontend to a microservices-based architecture.• Design and implement micro-frontend solutions to allow independent deployment and scaling of frontend components. 2. Performance Optimization:• Ensure frontend applications meet performance benchmarks, specifically targeting page load times under one second.• Optimize web applications for Core Web Vitals, focusing on metrics like Largest Contentful Paint (LCP), First Input Delay (FID), and Cumulative Layout Shift (CLS).• Conduct performance audits and implement best practices to enhance application responsiveness and loading speed. 3. Internationalization and Localization:• Develop and implement strategies for internationalization and localization, ensuring all applications support multiple languages and themes seamlessly.• Collaborate with product teams to design localized experiences that cater to diverse markets. 4. Collaboration and Leadership:• Collaborate with backend teams to define APIs that support the microservices architecture.• Mentor and guide frontend development teams on best practices, code reviews, and architectural decisions.• Work closely with UX/UI designers to ensure high-quality visual and interactive designs are implemented effectively. 5. Continuous Improvement:• Stay updated on the latest trends and technologies in frontend development, advocating for their adoption when relevant.• Drive the adoption of new tools and methodologies that improve the development workflow and enhance application quality. 6. Code Quality and Best Practices:• Establish coding standards and best practices for the development team to ensure maintainability and performance.• Implement automated testing strategies to ensure code quality and reduce regressions. Job RequirementsEducational Qualification and Experience Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience. 5-8 years of experience in architecting high performing frontend using ReactJS, NextJS and other FrontEnd technologies. Technical Skills • Extensive experience in ReactJS and Next.js frameworks. • Strong understanding of Magento frontend architecture and experience in transforming it into microservices and micro-frontend structures. • Proven experience with performance optimization techniques and tools, particularly related to web vitals. • Knowledge of internationalization and localization frameworks and best practices.• Strong understanding of frontend build tools and CI/CD pipelines. • Familiarity with state management libraries (e.g., Redux, MobX). • Proficient in HTML, CSS, and JavaScript standards.• Strong problem-solving skills and attention to detail. • Familiarity with testing frameworks (e.g., Jest, Cypress) for frontend applications. • Understanding of backend technologies or API design principles.• Experience with cloud services or serverless architecture in the context of frontend applications. • Implementation and extensive experience of APM tools like NewRelic or Sentry. Behavioural Skills • Strategic thinking • Planning and organizing • Interpersonal Skills • Stakeholder management • People Leadership • Innovation and Creativity • Attention to detail

Role Summary We are looking for a Magento Developer, Tech Lead, or Architect who can manage and enhance our existing Magento 2 platform, which includes a number of customized features such as catalog enhancements, order management, inventory, procurement, logistics, shipping, and more. The ideal candidate will be responsible for maintaining the current system while also developing new customizations to align with business requirements. Job Responsibilities Magento 2 Development & Customization Maintain and enhance the Magento 2-based e-commerce platform. Develop custom modules, themes, and extensions as per business needs. Optimize performance, scalability, and security of the Magento platform. Integrate third-party services, payment gateways, and APIs. Architecture & System Design Design scalable, high-performance solutions on Magento 2. Work on multi-store, multi-language, and multi-currency support. Optimize database, caching, indexing, and search capabilities. Ensure compatibility and compliance with Magento best practices. Order Management, Inventory & Logistics Enhance and manage order management workflows. Develop solutions for inventory management, procurement, and logistics. Work closely with warehouse and shipping providers to optimize processes. Team Collaboration & Leadership Collaborate with business teams, designers, and DevOps engineers. Lead Magento best practices, code reviews, and architectural discussions. Mentor and guide junior developers in Magento development. Job Requirements Educational Qualification and Experience Bachelors degree in Computer Science, Engineering, or related field, or equivalent work experience. 5-10 years of experience in developing high performing Magento 2 Applications with transactions per second in ~100. Technical Skills Strong expertise in PHP, MySQL, JavaScript, and Magento APIs. Experience with Magento 2 theming, module development, and performance optimization. Knowledge of Redis, Elasticsearch, Varnish, and CDN integrations. Familiarity with CI/CD pipelines, Git, and cloud-based deployments. Strong problem-solving and debugging skills. Magento 2 Certification is a plus. Experience with headless commerce, PWA, or GraphQL APIs. Knowledge of Docker, Kubernetes, and DevOps practices. Exposure to enterprise-scale e-commerce solutions. Behavioural Skills Strategic thinking Planning and organizing Interpersonal Skills Stakeholder management People Leadership Innovation and Creativity Attention to detail

Job Title: Customer Insight Specialist Department: Customer Communications Location: Gurugram WFO 5 Days Job Summary About the Role: We are seeking a Customer Insight Specialist with a robust background in Contact Center Customer Quality and process improvement. The ideal candidate will be responsible for analyzing customer insights, identifying patterns, and driving actionable recommendations that enhance customer satisfaction, reduce friction, and improve overall service delivery. This position is an onsite role based in Gurgaon and requires collaboration with Quality, Customer Service, Product, and Process Excellence teams. Key Responsibilities: Execute Voice of Customer programs, ensuring continuous collection, classification, and reporting of customer feedback across all touchpoints (calls, chats, emails, surveys, reviews). Work with stakeholders to categorize VOC inputs using frameworks such as 7Ps (Product, Price, People, Process, Policy, Promotion, Platform) or business-specific taxonomies. Collaborate with Quality teams to triage complaints and feedback into root causes, linking them with quality metrics and customer pain points. Generate monthly customer insights and detailed reports to highlight top concerns, sentiment trends, and process gaps. Support CX projects by providing data-driven insights that influence process redesigns, training requirements, or product changes. Liaise with NPS, ORM, CSAT, and CES survey owners to correlate feedback with performance metrics. Present findings in review forums, ensuring business leaders are informed and aligned on customer improvement opportunities. Desired Skills and Qualifications: 3 years of experience in Contact Center Quality, VOC analytics, or CX Insights roles. Strong understanding of VOC classification, customer journey mapping, and root cause analysis. Proficiency in Excel, PowerPoint , and basic data visualization tools ( Power BI, Tableau , etc.). Familiarity with tools such as CRM systems, AI GPTs, and feedback tools is advantageous. Excellent communication skills to present findings and influence stakeholders. Highly analytical with attention to detail, ownership mindset, and ability to work cross-functionally. What We Offer: Opportunity to work on high-impact customer experience projects. A collaborative and customer-focused team environment. Clear path for career growth in Customer Experience, Process Excellence, and Insights. Interested candidates pls share your CV with below details on rini.dsouza@groupbayport.com Overall Exp- Relevant exp in customer insight quality- Do you have experience in NPS, ORM, CSAT, and CES survey- Do you have experience handling Quality check for international call process What is the maximum no. of calls Handled- Overview of roles & responsibilities handled- Current Location- Current CTC- Expected CTC- Notice period- Reason for change-

Role & responsibilities Role Summary We are looking for a Magento Developer, Tech Lead, or Architect who can manage and enhance our existing Magento 2 platform, which includes a number of customized features such as catalog enhancements, order management, inventory, procurement, logistics, shipping, and more. The ideal candidate will be responsible for maintaining the current system while also developing new customizations to align with business requirements. Job Responsibilities Magento 2 Development & Customization Maintain and enhance the Magento 2-based e-commerce platform. Develop custom modules, themes, and extensions as per business needs. Optimize performance, scalability, and security of the Magento platform. Integrate third-party services, payment gateways, and APIs. Architecture & System Design Design scalable, high-performance solutions on Magento 2. Work on multi-store, multi-language, and multi-currency support. Optimize database, caching, indexing, and search capabilities. Ensure compatibility and compliance with Magento best practices. Order Management, Inventory & Logistics Enhance and manage order management workflows. Develop solutions for inventory management, procurement, and logistics. Work closely with warehouse and shipping providers to optimize processes. Team Collaboration & Leadership Collaborate with business teams, designers, and DevOps engineers. Lead Magento best practices, code reviews, and architectural discussions. Mentor and guide junior developers in Magento development. Job Requirements Educational Qualification and Experience • Bachelors degree in Computer Science, Engineering, or related field, or equivalent work experience. • 5-10 years of experience in developing high performing Magento 2 Applications with transactions per second in ~100. Technical Skills • Strong expertise in PHP, MySQL, JavaScript, and Magento APIs. • Experience with Magento 2 theming, module development, and performance optimization. • Knowledge of Redis, Elasticsearch, Varnish, and CDN integrations. • Familiarity with CI/CD pipelines, Git, and cloud-based deployments. • Strong problem-solving and debugging skills. • Magento 2 Certification is a plus. • Experience with headless commerce, PWA, or GraphQL APIs. • Knowledge of Docker, Kubernetes, and DevOps practices. • Exposure to enterprise-scale e-commerce solutions. Behavioural Skills • Strategic thinking • Planning and organizing • Interpersonal Skills • Stakeholder management • People Leadership • Innovation and Creativit Preferred candidate profile

Job Responsibilities • Study design briefs and determine requirements. • Conceptualize visuals based on requirements. • Prepare rough drafts and present ideas. • Develop illustrations, logos and other designs using software or by hand. • Use the appropriate colours and layouts for each graphic. • Work with other departments to produce final design. • Test graphics across various media • Amend designs after Customer/Internal feedback. • Ensure final graphics and layouts are visually appealing and on-brand. Educational Qualification and Experience : Any Graduate with 0 5 years of Graphic Designing experience. Technical Skills Proven graphic designing knowledge. A strong portfolio of illustrations or other graphics. Familiarity with design software and technologies (such as Adobe Photoshop, Adobe Illustrator, AI tools). A keen eye for aesthetics and details. Work hours:US Shift hours considering International Clientele base.Rotational Shift (3 months) with possibility of extension subject to business requirements Group Bayport Ahmedabad Address : No. 154/1, Sarkhej - Gandhinagar Hwy, nr. Aryavart IV Road, opp. YMCA Club, Makarba, Ahmedabad, Gujarat 380058

Key tasks & responsibilities: Develop creative designs based on the brief shared by the customer. (design concepts and ideas) Help define the basic elements of the design (eg: brand identity, colour, typography, imagery) Work on multiple projects simultaneously sub-projects (creative, quality control, timely delivery) Work closely with customer to understand their needs and translate those needs into visually appealing and effective designs. Create consistent designs that are in accordance with the brand guidelines. Stay up-to date with industry trends to ensure designs are current & innovative. Work & manage multiple projects simultaneously, meeting tight deadlines & delivering high-quality work Continuously strive to improve design skills and knowledge Requirements: Possess a degree in Visual Communications or a related field Passionate about design and keen sense of visual design trends Have good priority management skills Excellent communication skills 1-5 years of experience in graphic design, with a strong portfolio showcasing design skills Proficiency in Adobe Creative Suite, including Photoshop & Illustrator Strong understanding of design principles, typography, and color theory Ability to work independently and as part of a team Work in a fast-paced environment & meet tight deadlines Good Understanding of Design Principles, Design Concepts & ideas

Role & responsibilities Develop creative designs based on the brief shared by the customer. (design concepts and ideas) Help define the basic elements of the design (eg: brand identity, colour, typography, imagery) Work on multiple projects simultaneously sub-projects (creative, quality control, timely delivery) Work closely with customer to understand their needs and translate those needs into visually appealing and effective designs. Create consistent designs that are in accordance with the brand guidelines. Stay up-to date with industry trends to ensure designs are current & innovative. Work & manage multiple projects simultaneously, meeting tight deadlines & delivering high-quality work Continuously strive to improve design skills and knowledge Preferred candidate profile Possess a degree in Visual Communications or a related field Passionate about design and keen sense of visual design trends Have good priority management skills Excellent communication skills 3-5 years of experience in graphic design, with a strong portfolio showcasing design skills Proficiency in Adobe Creative Suite, including Photoshop & Illustrator Strong understanding of design principles, typography, and color theory Ability to work independently and as part of a team • Work in a fast-paced environment & meet tight deadlines Good Understanding of Design Principles, Design Concepts & ideas

Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey. For more about Group Bayport, please visit Website: https://groupbayport.com/about-us/ LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/ We are looking for talented candidates who would support us on below position. Interested candidates pls go through the JD and share their consent with updated CV for further discussion. Role : Sales Associate/ Sr.Associate Location : Ahmedabad Shift- 5pm to 2am Night shift (No cab facilities) Experience: Minimum 2+ years of experience Job Role & Responsibilities: We are looking for experienced, passionate and motivated individuals to join our Sales team. Your main responsibility will be to drive our business success by implementing a strong & sustainable sales strategy. Roles & responsibilities: Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking & social media Maintain and develop good relationship with customers through personal contact or meetings Prepare and deliver appropriate presentations on products and services Create frequent reviews & reports with sales and financial data Ensure the availability of licenses or stocks for sales and demonstrations Display efficiency in gathering market and customer information to enable negotiations regarding variations in prices, delivery & customer specifications to their managers Collaborate with team members; gather feedback from customers or prospects and share with internal team to achieve better results Record sales & order information and report the same to the internal team Keep a track of buying trends and provide accurate feedback to the team Skill sets/Experience we require: 3-5 years proven work experience as a Sales Executive Good verbal and written communication & presentation skills with strong business related knowledge Thorough understanding of marketing & negotiating techniques Self-motivated with a result driven approach Good knowledge and experience working on MS Office Hands-on experience working on a CRM software is an added advantage Pedigree: Bachelors degree in Engineering (any discipline) MBA in Sales & Marketing would be preferred

We are seeking a highly motivated and experienced individual to join our team as a Team Lead in the Customer Service department. The ideal candidate will have 2-3 years of experience in customer communications and a proven track record of leading a team to success. This role requires strong leadership skills, excellent communication abilities, and a passion for providing exceptional customer service. Roles and Responsibilities: - Managing Shrinkage, Attrition, Service Level, Performance Management, Driving ACHT, Abandons, CPA/CPH, C-SAT for their respective Teams - Lead a team of customer service representatives to ensure high levels of customer satisfaction - Monitor team performance and provide coaching and feedback as needed - Develop and implement strategies to improve customer service processes and procedures - Handle escalated customer inquiries and complaints in a professional and timely manner - Collaborate with other departments to address customer issues and improve overall customer experience - Conduct regular team meetings to discuss goals, performance metrics, and best practices - Assist in recruiting, training, and onboarding new team members Qualifications: - Bachelor's degree in Business Administration or related field - 2-3 years of experience in a customer service role, with at least 1 year in a leadership position - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Proficiency in Microsoft Office and customer service software - Ability to work in a fast-paced environment and handle multiple priorities simultaneously