Global Head of HR Operations

The Global Head of HR Operations is a strategic leadership role responsible for the design, delivery, and continuous improvement of all HR operational services across the company's global footprint.  

This position is accountable to ensure efficient, scalable, and high-quality HR services throughout the entire employee lifecycle, from hire to retire. They will lead the HR operations team, oversee HR technology implementation, manage service delivery models, and ensure compliance with all global and local employment laws. 

What you'll do

• You’ll provide strategic leadership and vision by defining and executing global HR Operations strategy, designing organizational structures, ensuring governance and compliance, and championing a culture of innovation, empowerment, and data-driven decision-making.
• You’ll drive operational excellence and process improvement through accountability for HR process quality, mapping and optimizing workflows, setting KPIs and SLAs, and managing global resource allocation to deliver efficiency and a positive employee experience.
• You’ll leverage HR technology, automation, and analytics by partnering with Technology teams to implement scalable solutions, overseeing system integration across payroll, compensation, and benefits, and applying AI, dashboards, and predictive insights to enhance workforce planning and decision-making.
• You’ll ensure global compliance and governance by maintaining adherence to labor laws and data privacy regulations (e.g., GDPR), safeguarding data integrity and confidentiality, managing risk, and serving as the primary contact for HR audits.
• You’ll lead people, vendors, and budgets effectively by building and mentoring a high-performing global HR operations team, fostering collaboration with HR partners and stakeholders, managing vendor relationships, and overseeing budgets with forecasting and cost control.

What we offer

• Comprehensive remuneration: Competitive financial packages based upon market rates for your role, proportionate to your qualifications, level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to increase employee contributions 
• Wellbeing: Additional social benefits such as medical insurance & life assurance, discounted gym memberships and the opportunity to engage with our local community viasports activities, charity programmes & environmental initiatives 
• Flexible working: We recognise the value of working flexibly and enable our employees to enjoy an excellent work-life blend 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.