Posted:17 hours ago|
Platform:
On-site
Full Time
Dear Professional,
• Genesys Cloud Professional Certification (GCP).
• At least one Genesys Cloud Specialist Certification (GCS) in any of the following areas: Architect, Quality Management, Workforce Engagement, AI and Bots
• Genesys Cloud Developer Certification (GCD).
• Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels.
• Proven track record in developing APIs for seamless integration of third-party tools and services.
• REST API / Web services experience.
• Detailed knowledge of IP Telephony: Genesys Cloud Edge Devices and SIP Trunking.
• Ability to diagnose and resolve complex technical issues including analysing SIP traces.
• Knowledge of Terraform and Genesys CX as Code.
• Knowledge and experience with CI/CD pipelines, such as Azure DevOps.
• Experience with omnichannel contact centre solutions.
• Knowledge of AI and automation capabilities within Genesys Cloud
• Experience integrating Genesys with various systems.
• Understanding of cloud infrastructure and security best practices
• Strong communication and influence skills with the confidence to communicate ideas effectively to peers, seniors, and management.
• Able to transfer knowledge between other members of the team through mentoring and coaching.
• Experience with other Contact Center Platforms.
• Excellent communication skills.
• Self-driven, organized, reliable, and collaborative team player.
• Positive Attitude and a "Can-do" approach.
• Flexible and able to adapt to new processes in a dynamic environment.
• Able to plan and manage own workload and delivering results.
• Positive outlook with a desire to learn and help drive and instill technical excellence.
• Eagerness to share knowledge and learn from colleagues in a co-development environment.
• Articulate along with clear and concise written communication skills.
• Good analytical skills with an ability to drive change through persuasion and consensus.
Elite Mindz Pvt Ltd.
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