Job
Description
*Genesys Contact Center Associate/Engineer* *Company: IOWeb3 Technologies* Location: Remote/Hybrid/Onsite (Your preference) About IOWeb3 Technologies: IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge tech solutions. Specializing in product engineering, digital solutions, UI-UX design, and innovative software products, we are committed to integrity, collaboration, and excellence in all we do. We partner with reputable clients globally, providing high-quality, reliable products and services. About the Role: We are actively seeking talented Genesys Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for creating seamless customer interactions and thrive in a dynamic environment, we want to hear from you! Responsibilities (may vary based on experience level): * Configure, implement, and maintain Genesys contact center solutions. * Troubleshoot and resolve issues related to Genesys platforms. * Collaborate with clients and internal teams to understand requirements and deliver effective solutions. * Optimize Genesys routing, IVR, and reporting functionalities. * Provide technical support and expertise for Genesys environments. * Participate in system upgrades, migrations, and new feature deployments. Required Skills & Experience: * Genesys: Proven experience with Genesys contact center platforms (e.g., Genesys Cloud, Genesys Engage). * Experience Levels: We have multiple openings ranging from 1 to 14+ years of experience. Your specific responsibilities and seniority will align with your background. * Genesys Associate (1-3 years experience) * Genesys Engineer (4-6 years experience) * Genesys Senior Engineer (7-9 years experience) * Genesys Lead/Architect (10-14+ years experience) * Strong understanding of contact center operations and best practices. * Excellent problem-solving and analytical skills. Why Join IOWeb3 Technologies? * Work with a team that values integrity, collaboration, and excellence. * Opportunity to contribute to impactful projects for a multinational client. * Flexible work arrangements (Remote, Hybrid, or Onsite options). * Be part of a company that is at the forefront of digital solutions and customer experience. Apply Now: If you're a Genesys expert looking for your next challenge, apply today! Please indicate your relevant experience level in your application. Job Post 2: Amazon Connect Contact Center Associate/Engineer) About IOWeb3 Technologies: IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge tech solutions. Specializing in product engineering, digital solutions, UI-UX design, and innovative software products, we are committed to integrity, collaboration, and excellence in all we do. We partner with reputable clients globally, providing high-quality, reliable products and services. About the Role: We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for leveraging cloud-based contact center solutions to enhance customer interactions, we encourage you to apply! Responsibilities (may vary based on experience level): * Design, develop, and implement solutions using Amazon Connect. * Configure call flows, queues, prompts, and routing profiles in Amazon Connect. * Integrate Amazon Connect with other AWS services (e.g., Lambda, S3, DynamoDB) and third-party systems. * Monitor, troubleshoot, and optimize Amazon Connect environments. * Develop custom reporting and analytics for contact center performance. * Provide technical expertise and support for Amazon Connect deployments. Required Skills & Experience: * Amazon Connect: Hands-on experience with Amazon Connect, including setup, configuration, and maintenance. * Experience Levels: We have multiple openings ranging from 1 to 14+ years of experience. Your specific responsibilities and seniority will align with your background. * Amazon Connect Associate (1-3 years experience) * Amazon Connect Engineer (4-6 years experience) * Amazon Connect Senior Engineer (7-9 years experience) * Amazon Connect Lead/Architect (10-14+ years experience) * Familiarity with AWS ecosystem and cloud best practices. * Strong understanding of contact center operations. * Excellent problem-solving and analytical skills. * Strong communication and collaboration abilities. Why Join IOWeb3 Technologies? * Work with a team that values integrity, collaboration, and excellence. * Opportunity to contribute to impactful projects for a multinational client. * Flexible work arrangements (Remote, Hybrid, or Onsite options). * Be part of a company that is at the forefront of digital solutions and customer experience. Job Post 3: NiceCXOne Contact Center Associate/Engineer About IOWeb3 Technologies: IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge tech solutions. Specializing in product engineering, digital solutions, UI-UX design, and innovative software products, we are committed to integrity, collaboration, and excellence in all we do. We partner with reputable clients globally, providing high-quality, reliable products and services. About the Role: We are actively seeking talented NiceCXOne Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a strong background in NiceCXOne and are passionate about optimizing contact center performance, we encourage you to apply! Responsibilities (may vary based on experience level): * Implement, configure, and manage NiceCXOne contact center solutions. * Develop and optimize call routing strategies, IVR scripts, and agent workflows. * Integrate NiceCXOne with CRM systems and other enterprise applications. * Monitor system performance, troubleshoot issues, and provide technical support. * Generate and analyze reports to identify areas for improvement in contact center operations. * Participate in system upgrades, migrations, and new feature deployments. Required Skills & Experience: * NiceCXOne: Proven experience with NiceCXOne (formerly inContact) contact center platforms. * Experience Levels: We have multiple openings ranging from 1 to 14+ years of experience. Your specific responsibilities and seniority will align with your background. * NiceCXOne Associate (1-3 years experience) * NiceCXOne Engineer (4-6 years experience) * NiceCXOne Senior Engineer (7-9 years experience) * NiceCXOne Lead/Architect (10-14+ years experience) * Strong understanding of contact center technologies and best practices. * Excellent problem-solving and analytical skills. * Strong communication and collaboration abilities. Why Join IOWeb3 Technologies? * Work with a team that values integrity, collaboration, and excellence. * Opportunity to contribute to impactful projects for a multinational client. * Flexible work arrangements (Remote, Hybrid, or Onsite options). * Be part of a company that is at the forefront of digital solutions and customer experience. Apply Now: If you're a NiceCXOne expert looking for your next career move, apply today! Please indicate your relevant experience level in your application. Job Post 4: Other Contact Center Technologies Expert Company: IOWeb3 Technologies IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge tech solutions. Specializing in product engineering, digital solutions, UI-UX design, and innovative software products, we are committed to integrity, collaboration, and excellence in all we do. We partner with reputable clients globally, providing high-quality, reliable products and services. About the Role: We are seeking experienced professionals with expertise in a variety of "other" contact center technologies for one of our esteemed multinational clients. If you have a strong background in contact center platforms beyond Genesys, Amazon Connect, or NiceCXOne, and are passionate about optimizing customer interactions, we encourage you to apply! Responsibilities (may vary based on experience level and specific technology): * Implement, configure, and manage various contact center solutions. * Design and optimize call flows, routing strategies, and agent workflows. * Integrate contact center platforms with CRM, WFM, and other enterprise systems. * Monitor system performance, troubleshoot issues, and provide technical support. * Develop and analyze reports to improve contact center efficiency and customer satisfaction. * Participate in system upgrades, migrations, and new feature deployments. Required Skills & Experience: * Other Contact Center Technologies: Proven experience with other leading contact center platforms (e.g., Five9, Cisco Finesse, Avaya, Twilio Flex, etc.). Please specify your expertise in your application. * Experience Levels: We have multiple openings ranging from 1 to 14+ years of experience. Your specific responsibilities and seniority will align with your background. * Contact Center Associate (1-3 years experience) * Contact Center Engineer (4-6 years experience) * Contact Center Senior Engineer (7-9 years experience) * Contact Center Lead/Architect (10-14+ years experience) * Deep understanding of contact center operations, industry trends, and best practices. * Excellent problem-solving and analytical skills. Why Join IOWeb3 Technologies? * Work with a team that values integrity, collaboration, and excellence. * Opportunity to contribute to impactful projects for a multinational client. * Flexible work arrangements (Remote, Hybrid, or Onsite options). * Be part of a company that is at the forefront of digital solutions and customer experience. Show more Show less
