NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a General & Op Acctng. Sr.Analyst to join our team in Gurgaon, Haryana, India.FunctionOrder ManagementCost CenterTBDLocationGurgaonRegionTBDPositionTeam LeadGradeG7Reporting toSenior ManagerProcess CategoryOrder ManagementShift TimeTBDSalary RangeMin.Max.The Order Management team leader is responsible for the end-to-end processing of customer orders, ensuring accuracy, timely fulfillment, and excellent service. This role involves close collaboration with sales, logistics, finance, and customer service teams to ensure seamless order execution and high customer satisfaction.
Essential
Desirable
Education BackgroundGraduate in Commerce.MBA/ICWA will be a plusWork Experience5 to 7 years in Order to Cash processKey Responsibilities
- Process customers’ orders accurately in the ERP system.
- Ensure timely review of all set-ups according to client terms to reduce overall turn-around time of organization.
- To ensure that there is no contract that is kept on HOLD/Aging without proper reasoning.
- Collaborate with sales and finance to resolve issues related to order, billing or any discrepancies.
- Ensure compliance with companies’ policies and customer specific service level agreements (SLA).
- Continuously identify opportunities to improve order management processes and reduce cycle time.
- Be a part of the regular calls (need basis), audit the information (if needed) and to ensure that no scheduled Calls are missed.
- Ensure proper control checks are adhered to, so that errors are minimized/eliminated.
- Perform back up duties for Team members, as necessary.
Key Performance Parameters
- Productivity
- Accuracy of set-ups reviewed
- Turn-around time
Essential Knowledge And Analytical Skills
MS Word/ExcelGood CommunicationProblem SolvingExperience in B2B/B2C OperationsManagerial and Soft SkillsResult OrientedHigh integrityTeam Player/ Teamwork/ Ability to manage work under PressureTest to be AdministratedNAAdditional InformationNA
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.comWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .
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