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*Job Summary: General Manager Operations* Female As the General Manager of Housekeeping, you will be a pivotal leader responsible for overseeing all aspects of the hotel's housekeeping operations. You will champion a culture of cleanliness, efficiency, and attention to detail, ensuring the highest standards of hygiene and presentation. Your strategic vision, operational expertise, and exceptional team management skills will be instrumental in maintaining our reputation for excellence and contributing directly to overall guest satisfaction. Key Responsibilities: *• Strategic Leadership and Planning:* o Develop and implement strategic plans and objectives for the Housekeeping department aligned with the hotel's overall goals. o Establish and maintain rigorous cleaning standards and procedures in accordance with brand guidelines and regulatory requirements. o Anticipate future needs and proactively plan for staffing, resource allocation, and equipment upgrades. o Monitor industry best practices and implement innovative approaches to enhance efficiency and service quality. *• Operational Excellence:* o Direct and supervise all housekeeping operations, including cleaning, turndown service, laundry services (if applicable), and maintenance of public areas. o Develop and manage the departmental budget, ensuring cost-effectiveness and optimal resource utilization. o Implement and monitor quality control measures to ensure consistently high standards of cleanliness and presentation. o Oversee inventory management of linen, cleaning supplies, and guest amenities, ensuring adequate stock levels and minimizing waste. o Establish efficient workflows and schedules to maximize productivity and minimize disruptions to guest experiences. *• Team Management and Development:* o Recruit, train, mentor, and develop a high-performing housekeeping team. o Foster a positive and collaborative work environment that encourages teamwork, open communication, and continuous improvement. o Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional growth. o Schedule and manage staff effectively, ensuring adequate coverage while adhering to labor regulations. o Lead by example, demonstrating a strong work ethic, attention to detail, and a commitment to excellence. *• Compliance and Safety:* o Ensure adherence to all health, safety, and hygiene regulations and hotel industry policies. o Implement and monitor safety procedures to prevent accidents and injuries within the department. o Oversee the proper handling and disposal of chemicals and waste materials. o Conduct regular inspections to ensure compliance with established standards and regulations. *Qualifications:* • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. • Proven track record of at least 5 years of progressive leadership experience in housekeeping management within the hotel industry, with at least 5 years in a senior management role. • In-depth knowledge of housekeeping operations, cleaning techniques, and industry best practices. • Strong understanding of budgeting, inventory management, and cost control principles. • Excellent leadership, communication (both written and verbal), interpersonal, and problem-solving skills. • Demonstrated ability to motivate and develop a diverse team. • Exceptional attention to detail and a commitment to maintaining the highest standards of cleanliness and presentation. • Proficiency in property management systems (PMS) and other relevant software. • Knowledge of health, safety, and environmental regulations relevant to the hospitality industry. Show more Show less
