General Manager

About tsworks:

tsworks is a leading technology innovator, providing transformative products and services designed for the digital-first world. Our mission is to provide domain expertise, innovative solutions and thought leadership to drive exceptional user and customer experiences. Demonstrating this commitment ,  we have a proven track record of championing digital transformation for industries such as Banking, Travel and Hospitality, and Retail (including e-commerce and omnichannel), as well as Distribution and Supply Chain, delivering impactful solutions that drive efficiency and growth. We take pride in fostering a workplace where your skills, ideas, and attitude shape meaningful customer engagements

Position: General Manager Technical

Key Responsibilities

1. Technical Strategy & Leadership

• Define and execute the company’s technical vision and roadmap.
  
• Lead engineering and technical teams to achieve business and project goals.
  
• Evaluate emerging technologies and recommend adoption where beneficial.
  

2. Project & Delivery Management

• Oversee end-to-end delivery of technical projects.
  
• Ensure timelines, quality standards, and client expectations are met.
  
• Mitigate technical risks and provide timely solutions to challenges.
  

3. Product & Solution Development

• Drive innovation in products, systems, and processes.
  
• Collaborate with cross-functional teams (Product, Operations, Sales) to ensure feasibility and scalability.
  
• Review and approve technical architecture, designs, and specifications.
  

4. Team Management & Mentoring

• Manage and mentor engineering leads, developers, and other technical teams.
  
• Enable a culture of learning, innovation, and high performance.
  
• Plan workforce requirements and drive recruitment for technical roles.
  

5. Stakeholder & Client Management

• Work closely with clients to understand technical requirements.
  
• Provide technical leadership during client discussions, demos, and escalations.
  
• Represent the technical function in leadership meetings.
  

6. Operations & Process Excellence

• Establish best practices, development standards, and quality guidelines like timesheets management, invoicing
  
• Ensure smooth technical operations, system reliability, and performance.
  
• Optimize cost, resources, and technical budgets.
  

7. Compliance & Security

• Ensure systems follow security, data protection, and regulatory guidelines.
  
• Maintain documentation, SOPs, and audit readiness.
  

8. Hiring, Training & Performance Appraisals.

• Experience conducting campus interviews and generally involved in hiring process.
  
• Develop a structured training plan in consultation with different units and execute the same.
  
• Design and Execute performance appraisals process
  

9. Sales & Presales

• Experience executing RFPs and getting involved in sales processes.
  
• Experience developing presales content and collaborating with marketing and sales team.
  

Skills & Competencies

• Strong technical expertise in software development/engineering / systems / cloud (as relevant)
  
• Solid understanding of architecture, design patterns, and development practices
  
• Excellent leadership, decision-making, and communication skills
  
• Strong problem-solving and analytical abilities
  
• Experience in managing large teams and complex technical projects
  
• Knowledge of DevOps, CI/CD, automation, and modern engineering practices
  

Required Skills & Qualifications

• 15+ years of experience in software development, engineering, or related technical roles.
  
• Minimum 5+ years in a senior leadership position (AGM/GM/Head/Director).
  
• Strong knowledge of modern technologies such as cloud (AWS/Azure/GCP), microservices, DevOps, data platforms, AI/ML, etc.
  
• Proven experience in managing large technical teams and delivering complex projects.
  
• Strong problem-solving, decision-making, and operational management skills.
  
• Excellent communication, leadership, and stakeholder management abilities.
  

Preferred Qualifications

• B.Tech/M.Tech in Computer Science, Information Technology, Electronics, or related fields
  
• Experience working in product-based or fast-paced tech environments
  
• Certifications such as PMP, Scrum Master, AWS/Azure Architect (optional but valuable)