General Manager – Toshali Royal View Resort, Shimla

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Position:

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Experience Required:

About the Role

We are seeking a dynamic, experienced, and highly motivated General Manager

Key Responsibilities

1. Overall Operations Management

• Oversee day-to-day operations across Front Office, Housekeeping, F&B, Kitchen, Engineering, and Admin.
• Ensure smooth functioning of all departments with high service standards.
• Implement SOPs and maintain compliance with brand and industry standards.

2. Guest Experience & Quality Control

• Ensure exceptional guest satisfaction, handle VIP guests, and resolve escalations professionally.
• Monitor online reviews (OTA platforms, social media) and drive improvements in service quality.
• Maintain resort ambience, cleanliness, and hygiene standards.

3. Revenue Management & Sales Support

• Collaborate with Sales & Marketing teams to drive occupancy, ARR, and overall revenue.
• Monitor forecasting, budgeting, and pricing strategies to maximize profit.
• Identify opportunities for business growth, partnerships, and promotions.

4. Financial Management

• Prepare and monitor budgets, control costs, and achieve profitability targets.
• Review financial reports, P&L statements, and implement cost-control measures.
• Ensure efficient procurement and vendor management.

5. Team Leadership & HR Coordination

• Lead, train, motivate, and mentor department heads and staff.
• Foster a positive and disciplined work culture.
• Identify staffing needs, coordinate with HR for recruitment and training, and ensure performance management.

6. Compliance, Safety & Maintenance

• Ensure compliance with statutory, legal, and audit requirements.
• Oversee property maintenance, safety, and preventive maintenance programs.
• Ensure compliance with fire safety, FSSAI, hygiene, and environmental standards.

7. Reporting & Coordination

• Provide regular updates to Management on resort operations, revenue, and challenges.
• Implement management decisions and maintain transparent communication.

Qualifications & Skills

• Bachelor’s degree in Hotel Management.
• 10–15 years of progressive experience in hospitality operations.
• Strong leadership, communication, and decision-making skills.
• Expertise in resort operations, guest service, and financial management.
• Ability to work in a fast-paced environment with a focus on guest satisfaction.