Manager – HR & Administration Civil Engineer Eligibility: Minimum 8–10 years of experience in the respective field. Prior experience in 5-star properties/resorts is mandatory. Please find attached the detailed Job Descriptions for both positions . Contact Anchal Ayusi Nayak Toshali Sands (Ethnic Village Resort) Konark Marine Drive Road, Puri, Odisha-752002, INDIA. M: +91 9078193555 M: +91 9124301150 E: hrd@toshalisands.com
Company Description TK International Ltd, incorporated in 1982, is a leading tourism company in India with a core competency in the hospitality industry. The company is engaged in the development and management of hotels, hill properties, beach resorts, and jungle resorts. Managed by experienced individuals, TK International Ltd offers a wealth of knowledge and experience in various areas of tourism and hospitality. The company has established itself as a reputable entity in the tourism sector. Role Description This is a full-time on-site role for a Captain at Toshali Sands, Puri. The Captain will be responsible for overseeing the dining experience, managing waitstaff, ensuring customer satisfaction, and maintaining high standards of service. Additional duties include training staff, coordinating with the kitchen, handling guest queries and complaints, and maintaining cleanliness and order of the dining area. Qualifications Experience in managing waitstaff and providing exceptional customer service Strong knowledge of food and beverage service Effective communication and leadership skills Problem-solving abilities and ability to handle guest queries and complaints Ability to work in a team and coordinate with various departments Relevant industry experience is a plus Flexibility to work in shifts including weekends and holidays
Location: Kufri–Chail Road, Shilon Bagh, Shimla Position: General Manager Industry: Hospitality Experience Required: 10–15 years (Minimum 5 years in a senior leadership role) About the Role We are seeking a dynamic, experienced, and highly motivated General Manager to lead the overall operations of Toshali Royal View Resort, Shimla . The ideal candidate will ensure exceptional guest experiences, efficient operational management, strong revenue growth, and a positive work culture across all departments. Key Responsibilities 1. Overall Operations Management Oversee day-to-day operations across Front Office, Housekeeping, F&B, Kitchen, Engineering, and Admin. Ensure smooth functioning of all departments with high service standards. Implement SOPs and maintain compliance with brand and industry standards. 2. Guest Experience & Quality Control Ensure exceptional guest satisfaction, handle VIP guests, and resolve escalations professionally. Monitor online reviews (OTA platforms, social media) and drive improvements in service quality. Maintain resort ambience, cleanliness, and hygiene standards. 3. Revenue Management & Sales Support Collaborate with Sales & Marketing teams to drive occupancy, ARR, and overall revenue. Monitor forecasting, budgeting, and pricing strategies to maximize profit. Identify opportunities for business growth, partnerships, and promotions. 4. Financial Management Prepare and monitor budgets, control costs, and achieve profitability targets. Review financial reports, P&L statements, and implement cost-control measures. Ensure efficient procurement and vendor management. 5. Team Leadership & HR Coordination Lead, train, motivate, and mentor department heads and staff. Foster a positive and disciplined work culture. Identify staffing needs, coordinate with HR for recruitment and training, and ensure performance management. 6. Compliance, Safety & Maintenance Ensure compliance with statutory, legal, and audit requirements. Oversee property maintenance, safety, and preventive maintenance programs. Ensure compliance with fire safety, FSSAI, hygiene, and environmental standards. 7. Reporting & Coordination Provide regular updates to Management on resort operations, revenue, and challenges. Implement management decisions and maintain transparent communication. Qualifications & Skills Bachelor’s degree in Hotel Management. 10–15 years of progressive experience in hospitality operations. Strong leadership, communication, and decision-making skills. Expertise in resort operations, guest service, and financial management. Ability to work in a fast-paced environment with a focus on guest satisfaction.
As the General Manager at Toshali Royal View Resort, Shimla, you will play a crucial role in leading the overall operations to ensure exceptional guest experiences, efficient operational management, strong revenue growth, and a positive work culture. Your responsibilities will include: - Overseeing day-to-day operations across Front Office, Housekeeping, F&B, Kitchen, Engineering, and Admin to ensure smooth functioning with high service standards. Implementing SOPs and maintaining compliance with brand and industry standards. - Ensuring exceptional guest satisfaction, handling VIP guests, monitoring online reviews, and maintaining resort ambience, cleanliness, and hygiene standards. - Collaborating with Sales & Marketing teams to drive occupancy, ARR, and overall revenue. Monitoring forecasting, budgeting, and pricing strategies to maximize profit. - Preparing and monitoring budgets, controlling costs, reviewing financial reports, and implementing cost-control measures. Ensuring efficient procurement and vendor management. - Leading, training, motivating, and mentoring department heads and staff to foster a positive and disciplined work culture. Identifying staffing needs, coordinating with HR for recruitment and training, and ensuring performance management. - Ensuring compliance with statutory, legal, and audit requirements. Overseeing property maintenance, safety, and preventive maintenance programs. Ensuring compliance with fire safety, FSSAI, hygiene, and environmental standards. - Providing regular updates to Management on resort operations, revenue, and challenges. Implementing management decisions and maintaining transparent communication. Qualifications & Skills: - Bachelor's degree in Hotel Management. - 10-15 years of progressive experience in hospitality operations. - Strong leadership, communication, and decision-making skills. - Expertise in resort operations, guest service, and financial management. - Ability to work in a fast-paced environment with a focus on guest satisfaction.,