General Manager

Position Title: General Manager

Location: Gurugram

Reporting To: Chief Executive Officer

Position Overview:

The General Manager (GM) will lead all facets of operations at The Quorum

Gurgaon, ensuring exceptional service delivery, financial performance, and a

culture of excellence. As the unit head, the GM is accountable for the

member experience, operational execution, and team leadership. The role

requires strategic thinking, a strong sense of ownership, and the ability to

translate the organization’s vision into on-ground action.

Key Responsibilities:

1. People Leadership & Culture

• Lead and mentor Heads of Departments (HODs) and build a high-performing, service-driven team.
• Instil The Quorum’s culture, values, and service ethos across all functions.
• Conduct regular team briefings and leadership check-ins.
• Oversee performance management processes, appraisals, and succession planning.
• Promote a respectful, inclusive, and safety-compliant work environment.

2. Operational Excellence

• Oversee and ensure smooth daily functioning across all departments:

o F&B Service and Operations

o Front Office

o Housekeeping & Security

o Private Hire/Banqueting & Event Execution

o F&B Stores, Technology, Licensing & Liaison

• Ensure SOP adherence across all units, with regular audits and quality checks.
• Monitor hygiene, safety, maintenance, and member satisfaction standards.
• Maintain coordination between unit-level operations and corporate support functions (HR, Finance, Membership, Marketing, Programming, Kitchen).

3. Financial Performance

• Drive achievement of monthly revenue and profitability targets.
• Develop and manage annual budgets and departmental P&Ls.
• Monitor expenditures, approve key expenses, and implement cost controls.
• Maximize revenue from private hire, membership, F&B, and ancillary services.
• Lead financial reviews and implement corrective actions where necessary.

4. Strategic and Cross-Functional Collaboration

• Partner with corporate heads in Marketing, Programming, Membership sales, F&B, and HR for alignment of unit activities with broader organizational goals.
• Coordinate with Sponsorship & Partnership teams to leverage brand visibility and revenue.
• Oversee member communication and grievance resolution in collaboration with the Community & Membership sales team.
• Represent Gurgaon unit in national operations meetings and reporting.

Skills & Competencies:

• Leadership & Team Development
• Financial Acumen & Budgeting
• Operational Execution
• Member-Centric Service Mindset
• Crisis & Conflict Management
• Strategic Planning & Execution

Qualifications:

• Graduate in Hospitality Management / Business Administration (MBA preferred)
• Strong command of English, written and spoken
• Minimum 10 years in hospitality management, with at least 5 years in a senior leadership role.