Manager Community and Membership Sales

Position Overview:

The Manager – Community & Membership Sales is responsible for driving member acquisition, enhancing member engagement, and building a strong sense of community within the club. This individual plays a dual role – supporting membership sales targets while also curating and maintaining a high-quality community experience that reflects The Quorum’s brand values and ethos.

Key Responsibilities:

Membership Sales:

• Assist in achieving monthly and quarterly membership acquisition targets.
• Generate leads through outbound efforts, referrals, partnerships, and events.
• Conduct club tours and deliver compelling presentations to prospective members.
• Follow up on leads and maintain detailed records in the CRM system.
• Assist in onboarding new members to ensure a seamless experience.

Community Engagement:

• Work closely with the Community and Programming teams to curate member experiences.
• Foster strong relationships with members to understand preferences and drive retention.
• Track and resolve member grievances, feedback, and service recovery as needed.
• Ensure consistent communication with members via emails, calls, and in-person touchpoints.

Events & Partnerships:

• Support member-led events and activation opportunities.
• Assist in hosting club events to build networking and member engagement.
• Collaborate with the Programming team to drive member participation in key events.

Brand Representation:

• Represent the club and its values in all member and public interactions.
• Maintain a professional and approachable demeanour as a club ambassador.

Skills & Competencies:

• Strong interpersonal and relationship-building skills.
• Excellent communication and presentation abilities.
• Sales-driven mindset with attention to detail.
• Passion for hospitality, networking, and community-driven engagement.
• Familiarity with CRM tools and reporting.