General Manager Operations

About the company

Call it a workspace, call it a playground for minds, call it a greenhouse for brands. We call it Workafella. At Workafella, we build high energy workspaces designed to inspire fresh thinking, to let doers collaborate and let businesses rise and shine. Caffeine healing and ergonomic comforts are the tip of the iceberg. Workafella is a vibrant ecosystem that inspires seamless productively and quality thinking. We believe in the luxury of your productivity. Those are just a few of the many reasons to join the fold. Workafella is much more than just workspace.

We are located at Mumbai, Chennai, Hyderabad & Bangalore where exciting events and meaningful interactions add value to our business. Workafella is your stairway to success.

Are you looking for a rewarding leadership opportunity and have previous experience as a Customer Support & Operations? We’re hiring a General Manager /Senior Manager - Operations to lead our centres at Hyderabad. You’ll be responsible for managing and administration of the centres including the reception area, supervising front office staff, enforcing office policies, and ensuring guest services are exemplary & overall centre operations. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, Managing the centre operations and with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Roles

• Direct and control operations at the centre front desk and ensure customer service meets our high standards for client satisfaction
• Oversee the operations functions of the unit as per the organizational chart.
• Directly manages the employees on a daily basis, supervises a complete centre. Is responsible for the overall direction, coordination and evaluation of the centre.
• Hire, train, and supervise front office employees, ensuring they provide excellent client services and enforce company policies
• Handle the front desk budget and order office supplies as needed
• Conducts both routine and short notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis.
• Ensure the centre is working at the optimum condition with high levels of organizational effectiveness, communication, and safety.
• Approve and implement various policies to improve every department.
• Creates an operating environment that assures consistent Customer satisfaction

Responsibilities

• Defining and implementing front desk objectives and procedures.
• Conducts detailed walk throughs to ensure building is well maintained, safe and meet or exceed customer expectations
• Training staff and managing the shift schedules.
• Tending to clients complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Performing administrative duties such as filing and updating records, among others, as needed.
• Manage daily operations and ensure a welcoming, professional environment for all members
• Oversee and administrate all the 4 centres
• Assist in onboarding new members, managing renewals, and maintaining member relationships
• Coordinate and supervise vendors, maintenance, and cleaning crews
• Handle inquiries, tours, and walk-ins to convert leads into members
• Maintain inventory and restock supplies as needed
• Use our coworking software to manage bookings, invoices, and member accounts
• Ensure compliance with all workplace policies and safety guidelines

Requirements

• Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• 7+ years of experience in centre operations and administration in relevant industry
• Any UG/PG with hospitality or business management
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills
• Strong organizational and planning skills in a fast-paced environment