General Manager Operations

As the General Manager of Operations at The Clarks Hotels & Resorts, you will have the responsibility of overseeing the operational performance and efficiency of multiple properties within a designated area. Your role will involve closely working with the executive leadership team to ensure that all properties align with company standards, policies, and objectives. It is essential to drive excellence in guest satisfaction, revenue generation, and operational effectiveness across all properties under your supervision. Your key responsibilities will include developing and implementing strategic plans to achieve operational objectives, enhance guest satisfaction, and drive revenue growth. You will provide visionary leadership to property managers and operational teams, fostering a culture of accountability, innovation, and continuous improvement. Additionally, you will be tasked with overseeing the day-to-day operations of assigned properties, ensuring compliance with brand standards, operational procedures, and regulatory requirements. Monitoring key performance indicators (KPIs) and operational metrics will be crucial for identifying areas of improvement and implementing corrective actions as necessary. Regular property inspections and audits will also be conducted to maintain quality standards and address operational issues promptly. Championing a guest-centric approach to hospitality is essential in delivering exceptional service and personalized guest experiences. You will be responsible for monitoring guest feedback and reviews, collaborating with property teams to implement initiatives aimed at enhancing guest satisfaction and loyalty. Collaborating with the finance department to develop and manage annual operating budgets for assigned properties is a key aspect of the role. Analyzing financial performance data, identifying revenue opportunities, and implementing cost-control measures to optimize profitability are also integral to the position. Furthermore, team development is a critical component of the role. You will be responsible for recruiting, training, and mentoring property managers and operational teams to foster a culture of professional growth, teamwork, and excellence. Conducting regular performance evaluations, providing constructive feedback, and supporting career development initiatives for team members will be an essential part of your role. To qualify for this position, you should hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a Master's degree being preferred. A minimum of 18-20 years of progressive experience in hospitality management, with at least 5 years in a regional or multi-property leadership role, is required. A proven track record of successfully managing and optimizing operations within the hospitality industry is essential. Strong leadership skills, excellent communication, interpersonal abilities, and problem-solving skills are also vital. Proficiency in financial analysis, budgeting, revenue management, and a thorough understanding of hotel operations, industry trends, and best practices are necessary for this role.,