General Manager Operations

About SmartQ: SmartQ goes beyond the F&B industry to make a real difference by addressing the root cause of business problems. The company strives to understand clients" needs with empathy and offers scalable and sustainable solutions. With a global presence in 17 countries, SmartQ focuses on serving clients and users wholeheartedly. The company is dedicated to making people feel their best every day and is built on the pillars of great people, great food, great experience, and greater good, fostering a work culture of humility and hard work. If you are passionate about managing and nurturing relationships with key clients/customers, SmartQ is looking for a Key Account Manager. The primary goal of this role is to ensure client satisfaction, retention, and business growth by fostering sustainable and profitable relationships. The ideal candidate will possess interpersonal skills, strategic thinking, and a deep understanding of clients and products. SmartQ invites dynamic, results-oriented managers with a track record of success to join and make a significant impact on the company's global presence. Roles and Responsibilities: - Lead the company's food service sales efforts and maintain relationships with food service institutions. - Manage an expense account within budget guidelines. - Update customers on new product developments and provide quotes and proposals. - Attend client meetings, food committee meetings, and related events. - Maintain professional relationships with customers, vendors, and employees. - Administer unit operations per SmartQ standards and statutory regulations. - Ensure quality food services, effective partner management, and adherence to safety standards. - Monitor and maintain food service standards and resource utilization. - Communicate regularly with clients to stay informed on operational activities. - Ensure correct pricing of products as per client agreements and specifications. - Schedule manpower within budget and adjust labor schedules as needed. Qualifications: - Experience in the food industry. - Strong work ethic, integrity, and ability to make independent decisions. - Ability to handle pressure, meet deadlines, and support team efforts. - Excellent communication and interpersonal skills. - Knowledge of food, technology, and people management. - Results-oriented, accountable, and experienced in managing successful teams. - Basic Food Hygiene certificate and knowledge of HSEQ standards. - Financial and application acumen. - Self-motivated, agile, and adaptable to change. - Minimum 8 years of experience, with at least 4 years in a similar role. - Graduate/Diploma in Hotel Management or related discipline. Join SmartQ in its mission to transform corporate cafeterias into places of delight and spread joy and happiness in the world. Let's work together to make the world a more beautiful place.,