General Manager – Operations & P&L

What is Ridhira Retreat

Gandipet / Manchirevula, Hyderabad

• It’s a property spanning

  2.5 acres

  of landscaped grounds, set facing a lake (lakefront view) with lush green lawns, gardens, cottages, outdoor pool etc. Ridhira Retreat+2nxtidea.com+2
• The venue is part of the Ridhira Group / Ridhira Living, which has a broader focus on wellness real estate and luxury / property-development plus hospitality. ridhira.com+2ridhira.com+2

JOB DESCRIPTION

Role / Business Title

General Manager – Operations & P&L

Location: Hyderabad / Ridhira Retreat

Years of experience - 10+ Years

Roles & Responsibilities

The General Manager – Operations & P&L is responsible for the overall profitability, operational excellence, and strategic growth of Ridhira Retreat. The role ensures seamless guest experiences while driving revenue, optimizing costs, and maintaining high service standards.

Key Responsibilities

1. Financial & P&L Management

• Full ownership of the resort’s Profit & Loss performance.
• Prepare and implement annual budgets, forecasts, and financial strategies.
• Monitor expenses, payroll, and vendor contracts to maximize profitability.
• Generate and present periodic financial and performance reports to management.

2. Operations Management

• Direct all resort operations including front office, food & beverage, housekeeping, spa, events, and guest services.
• Maintain high operational standards, regulatory compliance, and quality assurance.
• Implement cost-effective processes to improve efficiency and service delivery.

3. Team Leadership

• Lead, mentor, and motivate department heads and staff to achieve business goals.
• Oversee training programs to maintain service excellence and employee engagement.
• Enforce HR policies, discipline, and performance management.

4. Sales & Marketing Support

• Collaborate with sales and marketing teams to increase occupancy, events, and retreat packages.
• Build partnerships with corporates, travel agencies, and event planners.
• Contribute to branding initiatives and guest loyalty programs.

5. Guest Experience

• Ensure a world-class guest experience and resolve issues promptly.
• Innovate guest engagement activities to enhance reputation.
• Monitor online reviews and implement continuous improvements.

6. Compliance & Safety

• Ensure adherence to local laws, licenses, and hospitality regulations.
• Oversee safety, security, hygiene, and sustainability initiatives.

JOB SPECIFICATION

Relevant years of Experience

10+ Years

Education

Bachelor’s or Master’s in Hotel Management, Hospitality, or Business Administration

Requirements/Qualifications:

Criteria

Requirement

Experience

Minimum 10 years in resort, luxury hotel, or hospitality operations with strong P&L management

Technical Skills

Budgeting, forecasting, financial analysis, and operational planning

Leadership Skills

Proven ability to lead large teams, motivate staff, and drive performance

Interpersonal Skills

Excellent communication, decision-making, and guest-relations abilities

Other Requirements

Ability to work under pressure with a problem-solving mindset; strong compliance orientation

Note:

Email: anusha@ridhira.com /7386688223