Job
Description
Job in Brief: To oversee the operations, growth, and success of Happy Sprouts retail stores. Responsible for managing day-to-day store activities, driving sales, enhancing customer experience, and implementing strategic business initiatives. This is a hands-on role that requires leadership, business acumen, and a passion for retail and customer satisfaction. Roles & Responsibilities: Operational Management: Oversee the operations of multiple retail stores, ensuring consistent, high-quality standards of service, inventory management, and store presentation. Sales & Profitability: Develop and implement strategies to increase sales and profitability. Set sales targets and monitor performance against goals. Team Leadership: Lead, coach, and develop store managers and staff to ensure high levels of employee engagement and customer satisfaction. Conduct regular performance reviews and training programs. Customer Experience: Ensure a superior in-store shopping experience by maintaining customer service excellence, product knowledge, and resolving customer issues promptly. Inventory & Stock Management : Oversee inventory levels, manage stock replenishment, and ensure the availability of key products across all stores. Marketing & Promotions: Collaborate with the marketing team to implement promotional strategies, seasonal campaigns, and in-store events that align with the company’s goals. Financial Management: Manage budgets, P&L statements, and other financial reports. Analyze sales data and provide insights for improvement. Vendor & Supplier Relations: Maintain strong relationships with suppliers and vendors to negotiate favorable terms and ensure a seamless supply chain. Compliance: Ensure all store operations comply with shops and establishment act, policies, procedures, and other applicable laws, including health and safety regulations Skills and Qualification: Proven experience as a General Manager, Store Manager, or similar role in retail, preferably in the baby or children’s products sector. Strong leadership and decision-making skills with the ability to manage and motivate a team. Excellent communication and interpersonal skills. In-depth knowledge of retail management best practices. Strong analytical and problem-solving abilities, with a focus on driving sales and operational efficiency. Experience managing budgets, financials, and vendor relationships. A passion for customer service and delivering a premium retail experience. Education: Bachelor's degree in Business Administration, Retail Management, or related field (preferred). Show more Show less
