Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a General Manager Sales Operations at HappySprouts, located in Nagercoil. The General Manager Sales Operations will be responsible for overseeing the daily operations of the sales department, ensuring customer satisfaction, managing customer service activities, and optimizing sales operations. The role will also involve developing and implementing effective sales strategies, tracking sales performance, and leading a team of sales professionals to achieve business goals. Qualifications Customer Satisfaction and Customer Service skills Operations Management and Sales Operations skills Experience in Sales and Sales Management Strong leadership and team management skills Excellent communication and interpersonal skills Problem-solving and decision-making abilities Ability to work on-site in Nagercoil Bachelor's degree in Business Administration, Management, or related field Show more Show less

Job in Brief: To oversee the operations, growth, and success of Happy Sprouts retail stores. Responsible for managing day-to-day store activities, driving sales, enhancing customer experience, and implementing strategic business initiatives. This is a hands-on role that requires leadership, business acumen, and a passion for retail and customer satisfaction. Roles & Responsibilities : 1. Operational Management: Oversee the operations of multiple retail stores, ensuring consistent, high-quality standards of service, inventory management, and store presentation. 2. Sales & Profitability: Develop and implement strategies to increase sales and profitability. Set sales targets and monitor performance against goals. 3. Team Leadership: Lead, coach, and develop store managers and staff to ensure high levels of employee engagement and customer satisfaction. Conduct regular performance reviews and training programs. 4. Customer Experience: Ensure a superior in-store shopping experience by maintaining customer service excellence, product knowledge, and resolving customer issues promptly. 5. Inventory & Stock Management: Oversee inventory levels, manage stock replenishment, and ensure the availability of key products across all stores. 6. Marketing & Promotions: Collaborate with the marketing team to implement promotional strategies, seasonal campaigns, and in-store events that align with the company’s goals. 7. Financial Management: Manage budgets, P&L statements, and other financial reports. Analyze sales data and provide insights for improvement. 8. Vendor & Supplier Relations: Maintain strong relationships with suppliers and vendors to negotiate favorable terms and ensure a seamless supply chain. 9. Compliance: Ensure all store operations comply with shops and establishment act, policies, procedures, and other applicable laws, including health and safety regulations Skills and Qualification : · Proven experience as a General Manager, Store Manager, or similar role in retail, preferably in the baby or children’s products sector. · Strong leadership and decision-making skills with the ability to manage and motivate a team. Excellent communication and interpersonal skills. · In-depth knowledge of retail management best practices. · Strong analytical and problem-solving abilities, with a focus on driving sales and operational efficiency. · Experience managing budgets, financials, and vendor relationships. · A passion for customer service and delivering a premium retail experience. Education: Bachelor's degree in Business Administration, Retail Management, or related field (preferred). Show more Show less

Job in Brief: This is a hands-on role with planning and execution of Marketing baby product retail stores to drive market share, brand management, event management and New business development. Roles & Responsibilities : In-store and Local: · Plan and execute monthly in-store thematic promotional campaigns, in-store events, festivals, and special days to increase sales. · Increase store footfall through local outreach, influencer tie-ups and seasonal campaigns and advertising and PR · Build Community outreach initiatives with schools, clinics and parenting groups. · Co-ordinate Branding, signage and point of sale display material requirements. · Share the marketing plan note with store managers at least a week in advance · Create Monthly marketing plans · Plan and implement best practices · CRM and brand Campaign management: · Manage loyalty program to track and improve repeat purchases and LTV · Create and execute seasonal campaigns to drive footfall · Create and execute offers and promotions to increase sales of non-moving inventory · Effective communication of brand attributes · Monitor competitor activities Digital & Social Media: · Build content and community engagement across all digital channels. · Collaborate with designers and agencies for creatives and content. · Monitor performance of digital campaigns and optimise for engagement and conversions · Plan and execute Media plans · Networking with all stakeholders to increase brand Loyalty Collaboration and Reporting: · Work closely with the store team, Merchandising and operations to meet the business goals · Analyse customer insights, market trends, and competition studies of new geographic territories for expansion and provide reports for management for further action. · Building and managing the Marketing team. · Track KPIs and ensure timely execution of plans. Strategy: · Monitoring and control of the budget for marketing activities · Cost optimisation initiatives · Plan and implement brand campaigns · Vendor development · Work closely with top management and the operations team for the planning and launch of new stores and products Requirements • Bachelor’s or Master’s degree in Marketing, Business, or related field • 5+ years of experience in retail or consumer marketing • Strong understanding of store-level marketing and customer engagement • Hands-on experience in social media, basic content planning, and digital promotions • Excellent communication and coordination skills • Strong attention to detail and deadline orientation Show more Show less

Job in Brief: To oversee the operations, growth, and success of Happy Sprouts retail stores. Responsible for managing day-to-day store activities, driving sales, enhancing customer experience, and implementing strategic business initiatives. This is a hands-on role that requires leadership, business acumen, and a passion for retail and customer satisfaction. Roles & Responsibilities: Operational Management: Oversee the operations of multiple retail stores, ensuring consistent, high-quality standards of service, inventory management, and store presentation. Sales & Profitability: Develop and implement strategies to increase sales and profitability. Set sales targets and monitor performance against goals. Team Leadership: Lead, coach, and develop store managers and staff to ensure high levels of employee engagement and customer satisfaction. Conduct regular performance reviews and training programs. Customer Experience: Ensure a superior in-store shopping experience by maintaining customer service excellence, product knowledge, and resolving customer issues promptly. Inventory & Stock Management : Oversee inventory levels, manage stock replenishment, and ensure the availability of key products across all stores. Marketing & Promotions: Collaborate with the marketing team to implement promotional strategies, seasonal campaigns, and in-store events that align with the company’s goals. Financial Management: Manage budgets, P&L statements, and other financial reports. Analyze sales data and provide insights for improvement. Vendor & Supplier Relations: Maintain strong relationships with suppliers and vendors to negotiate favorable terms and ensure a seamless supply chain. Compliance: Ensure all store operations comply with shops and establishment act, policies, procedures, and other applicable laws, including health and safety regulations Skills and Qualification: Proven experience as a General Manager, Store Manager, or similar role in retail, preferably in the baby or children’s products sector. Strong leadership and decision-making skills with the ability to manage and motivate a team. Excellent communication and interpersonal skills. In-depth knowledge of retail management best practices. Strong analytical and problem-solving abilities, with a focus on driving sales and operational efficiency. Experience managing budgets, financials, and vendor relationships. A passion for customer service and delivering a premium retail experience. Education: Bachelor's degree in Business Administration, Retail Management, or related field (preferred). Show more Show less