General Manager-E-commerce

Job Title: General Manager – E-commerce & Administration

Department: Executive Management
Reports To: CEO / Managing Director
Location: Bhopal
Job Type: Full-Time

Job Summary:

We are looking for a dynamic and results-driven General Manager – E-commerce & Administration to oversee the day-to-day operations of our e-commerce business, while also managing all administrative functions. This is a key leadership role responsible for ensuring smooth business operations, optimizing e-commerce performance, managing cross-functional teams, and streamlining administrative processes. The ideal candidate will have a strong background in e-commerce operations, team leadership, and business administration.

Key Responsibilities: E-commerce Operations:

• Oversee the complete online business operations including order management, fulfillment, logistics, and customer service.
• Manage e-commerce platforms (e.g., Shopify, Magento, WooCommerce, Amazon, etc.) and ensure product listings, pricing, and content are up to date.
• Analyze sales data and KPIs to optimize product performance and conversion rates
• Coordinate with marketing teams to drive traffic, manage promotions, and ensure a seamless customer experience
• Monitor inventory levels and coordinate with procurement for restocking
• Ensure proper handling of returns, refunds, and dispute resolutions

Administration & General Management:

• Handle administrative tasks including HR coordination, vendor management, office operations, and legal compliance
• Manage budgets, expenses, and financial reporting with support from finance/accounting teams
• Develop and implement internal policies and workflows to improve efficiency and productivity
• Supervise and support staff across departments (customer service, warehouse, admin, etc.)
• Ensure compliance with company policies, data protection laws, and e-commerce regulations
• Act as a key point of contact between departments and upper management

Qualifications:

• Bachelor's degree in Business Administration, E-commerce, Management, or a related field (MBA preferred)
• Minimum 5 years of experience in e-commerce operations, with at least 2 years in a leadership role
• Strong understanding of online retail platforms, logistics, and order fulfillment
• Experience in managing administrative functions, HR processes, and office operations
• Excellent leadership, organizational, and problem-solving skills
• Proficient with tools such as MS Office, Google Workspace, and e-commerce backend systems
• Strong analytical skills and familiarity with reporting tools (Google Analytics, Excel dashboards, etc.)

Preferred Skills:

• Knowledge of digital marketing, SEO, and CRM tools
• Ability to multitask and manage multiple departments and stakeholders
• Experience with ERP or inventory management systems
• Strong written and verbal communication skills

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month