General Manager

Location:Trivandrum chaikaari Outlets Reports To: Director of Operations / Owner Department: Operations Job Type: Full-Time Job Summary: Responsible for overseeing the overall operations, staff management, financial performance, and customer satisfaction across multiple café locations. The GM will ensure each outlet adheres to brand standards, achieves business goals, and delivers a consistently high-quality guest experience. Key Responsibilities: Operational Management: Oversee daily operations across all café outlets to ensure efficiency and effectiveness. Implement and enforce standard operating procedures (SOPs) and health and safety regulations. Monitor inventory levels and supply chain logistics across outlets. Ensure proper maintenance and cleanliness of all facilities. Team Leadership & HR: Recruit, train, and supervise outlet managers and staff. Conduct regular performance evaluations and coaching sessions. Foster a positive and productive team environment. Handle staffing schedules, conflict resolution, and HR compliance. Customer Service & Quality Control: Uphold excellent customer service standards across all outlets. Address customer feedback, complaints, and service recovery efforts. Monitor food and beverage quality to maintain consistency. Financial Management: Develop and manage budgets, forecasts, and financial reports. Analyze sales reports and KPIs to identify areas for improvement. Control costs through effective waste reduction and labor management. Approve vendor contracts and negotiate pricing where necessary. Marketing & Business Development: Collaborate with marketing teams to drive local store marketing and promotional activities. Analyze market trends and competitor activity to support growth initiatives. Suggest new product offerings or services based on customer feedback and trends. Qualifications: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Minimum 5 years of experience in multi-unit F&B or café management. Proven track record in operations, people management, and financial performance. Strong leadership, communication, and organizational skills. Proficient in using POS systems, inventory software, and Microsoft Office. Knowledge of food safety and hygiene regulations. Key Competencies: Strategic Thinking & Problem-Solving Leadership & Team Development Financial Acumen Customer-Oriented Mindset Multi-tasking & Time Management Adaptability & Crisis Management