Fulfilment Leader APAC

Job Summary

As a Fulfilment Leader APAC you’ll manage day-to-day operations within the regional fulfilment team which is part of the Integrated Supply Chain (ISC) at Business Unit Processing Solutions & Equipment (PSE).

The role oversees a team of Shipping Coordinators and Sales Order Owners, ensuring efficient execution of capital equipment orders—from order creation to final delivery.

You will drive visibility, compliance and continuous improvement for the Order to Fulfil process in close interaction with markets.

This is a people manager role based in Chakan, Pune, India, reporting to the Fulfilment Manager in Sweden

What you will do

As our Fulfilment Leader APAC, you will;

• Lead, develop, and engage a regional team of Shipping Coordinators and Sales Order Owners.
• Ensure smooth execution and real-time tracking of customer orders with timely exception handling.
• Oversee outbound logistics from internal and external factories, ensuring timely, compliant and cost-effective shipping.
• Ensure adherence to safety, compliance, and export regulations.
• Act as the first point of equipment escalations, ensure structured, timely, and effective resolution of customer delivery issues that impact delivery performance.
• Ensure the Fulfilment team acts as a control tower by continuously monitoring order execution, providing visibility to stakeholders, maintaining plan accuracy and communicating exceptions promptly.
• Monitor and report on KPIs such as order fulfillment rate, on-time delivery and visibility metrics.
• Drive continuous improvement and support digital transformation in fulfilment processes.
• Foster strong collaboration across ISC functions, project centers, and Market Operations.

• Master’s degree or equivalent in Engineering or Business Administration.
• Proven experience in supply chain, logistics and/or order fulfilment leadership roles.
• Experience managing 3PL providers and understanding of trade flow across global operations, export regulations, compliance, and safety standards.
• Strong leadership skills with a track record of team development and engagement.
• Proficiency in ERP systems and digital tools for order tracking and reporting.
• Strong understanding of process design and operational optimization.
• Excellent problem-solving skills and ability to make decisions and prioritize under pressure.
• Strong communication and collaboration skills across functions and regions with proficiency in English.

Furthermore, we believe that you have the ability to ensure a high order fulfillment rate and excellent customer experience through strong end-to-end visibility, timely and complete delivery of capital equipment and rapid issue resolution supported by effective stakeholder collaboration.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

Sophia Nguyen

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Sophia Nguyen