Fulfillment Manager (RMG)

Greetings from Zensar Technologies, Hyderabad !!!

Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

• Putting people first
• Client-centricity
• Collaboration

Experience Required :15- 25years (Must have experience in BFSI Domain)

DEMAND ANALYSIS

1. Analysis for active and proactive demands from Business and get understanding of skill matrix, billing, cost and location details along with start date.
2. Available supply to be submitted within 24 hours of Demand creation.
3. Incase of no supply available the Demand to be flashed for external hiring in max 48 hours.
4. Have periodic connect with Delivery Managers to understand and showcase the active evaluation and realized fulfillment for the Week/Month

POOL MANAGEMENT

1. Overall management of associates on bench/upcoming planned releases.
2. Scheduling pool connect with associate on weekly basis and having discussion on all active positions and current evaluation.
3. Manage updated repository of Skill Matrix, Updated profiles and tracking of profile submission at Requisition ID level.
4. Connect with resigned associates and prepare cases for potential retention cases

EVALUATION MANAGEMENT

1. Responsible for scheduling the interview calls on available platforms based on panel/candidate availability.
2. Responsible for following up for detailed technical feedback from panel and managing the feedback in a central repository.
3. Ensuring the feedback are shared with candidates within timeline.
4. Sharing a weekly summary of pending evaluations with respective stakeholders

UPSKILLING COORDINATION

1. Responsible to work closely with Delivery and Training team and understand the skill gaps for each associate. Based on skill gap identified plan out upskilling/cross-skilling for associates.
2. Maintain tracking for all associates for training and scores received.
3. Maintain the scores data in portal.

PUBLISHING WEEKLY REPORTS

1. Updating all reports (Shared/Dashboards/Portals) on daily basis.
2. Weekly reports to be sent to respective Practice stakeholder on current Demand and Supply Analysis
3. Prepare deck reports for discussions with Delivery for resourcing.
4. Creation of BHC projection report for VBU level.
5. Following up with Delivery for potential extension for upcoming auto-deallocation cases.
6. Follow up with Delivery to trace the resignation cases and wherever the replacements are identified.

DEMAND FORECAST & PROACTIVE HIRING

1. Working closely with BFSI Vertical Business Units and consolidate the upcoming forecasted demand and work on planning the potential mapping from upcoming releases and proactive joiners.
2. Closely work with Delivery and Talent Acquisition team for building a proactive pipeline based on Demand Forecast.
3. Regular follow-up/Buddy up calls to be done with upcoming joiners to resolve any doubts and help with any detail they may need.