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Oberoi Hotels and Resorts
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Front Office Supervisior

Front Office Supervisior

Oberoi Hotels and Resorts

2 - 3 years

|

1 - 5 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

standard operating procedures front desk checkpoint guest service service quality guest handling housekeeping reconciliation billing guest relations sop front office hospitality reservation daily operations hotel management reception

Work Mode

Work from Office

Job Type

Full Time

Job Description

To oversee daily operations to ensure seamless guest check-in, check-out, and reservation procedures.
To Maintain the highest standards of guest service, ensuring personalized attention in line with luxury hospitality expectations.
To supervise, train, and motivate front desk staff to maintain professionalism, grooming standards, and service quality.
To handle guest complaints, requests, and feedback promptly, turning potential issues into positive experiences.
To coordinate with housekeeping, concierge, and other departments to ensure rooms and guest services are efficiently managed.
To monitor room availability, rates, and occupancy to support the reservations team in maximizing revenue.
To prepare daily shift reports and ensure accurate handling of billing, payments, and cash reconciliation.
To uphold brand standards and implement Standard Operating Procedures (SOPs) consistently across all shifts.
To assist in onboarding new team members and support continuous training and development initiatives

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Oberoi Hotels and Resorts

Hospitality

New Delhi

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