Lobby Attendant

KeyResponsibilities

• Greet guests upon arrival and departure; assist with handling, loading, and unloading luggage safely and efficiently.
• Escort guests to their rooms; inform them of hotel facilities, services, and amenities in a friendly and helpful manner.
• Assist guests with transportation arrangements (taxi, shuttle, valet) and coordinate with Front Office / Valet / Concierge as required.
• Store and retrieve guest luggage as needed, maintaining accuracy of luggage logs and security of stored items.
• Respond promptly to guest requests for directions, local recommendations, and any assistance required while in transit through the lobby areas.
• Maintain cleanliness and orderliness of bell service areas (lobby, entrance, bell desk) and ensure bell carts and luggage trolleys are well maintained .

SkillsAttributes

• Good verbal communication skills in English; knowledge of the local language is an advantage.
• Pleasant, professional presence with strong interpersonal skills and a helpful attitude.
• Ability to remain calm under pressure and work efficiently during peak times.
• Good physical stamina; able to lift, carry or maneuver luggage and items safely.
• Reliability, punctuality, trustworthiness, and flexibility to work varied shift timings including weekends and holidays.

QualificationCriteria

• Education: Graduation/ 12th grade + Hospitality/Travel / Flight / Airport / Tourism certification or diploma.
• Age: Below 25 years with a Graduation Degree
• 18-22 years with Certification/Diploma

• Prior experience in hotels, airport operations, or guest services is preferred but not mandatory.

EmploymentDetails

• Industry: Hotels
• Department: Front Office
• Employment Type: Full Time
• Reports to: Front Office Manager