Guest Service Associate

Role & responsibilities

Job Summary:

We are looking for a highly organized and service-oriented professional to manage client

visit experiences and support facility operations in a dynamic IT environment. This role is

ideal for candidates with a hospitality background who can bring a high level of

professionalism, attention to detail, and customer-centric mindset to enhance client

engagement and workplace experience.

Key Responsibilities:

Client Visit Experience:

• Plan and execute end-to-end client visits, including agenda creation, logistics, and

coordination with internal stakeholders (sales, delivery, leadership).

• Ensure a seamless and premium experience for clients from arrival to departure.

• Prepare and maintain client-ready meeting rooms, AV setups, and branded materials.

• Coordinate with security, reception, and pantry teams to ensure smooth operations

during visits.

• Act as the primary point of contact for visiting clients, ensuring hospitality and

professionalism at all times.

Facility Coordination:

• Collaborate with the facilities team to ensure the workplace is always client-

readyclean, safe, and well-maintained.

• Support space planning, seating arrangements, and meeting room management.

• Coordinate with vendors for housekeeping, catering, and maintenance services.

• Assist in organizing internal events, town halls, and leadership visits.

Administrative & Reporting:

• Maintain visit logs, feedback forms, and post-visit reports.

• Track and manage inventory of hospitality supplies and welcome kits.

• Support budgeting and procurement related to client visit and facility needs.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.

• 3–5 years of experience in hospitality, front office, or client servicing roles—preferably

in IT, corporate, or facility management environments.