Front Office Manager

• Oversee the front office operations, including guest check-ins, check-outs, and concierge services, ensuring high levels of customer satisfaction.
• Manage the day-to-day operations of the resort, coordinating between housekeeping, maintenance, F&B, and other departments.
• Train, supervise, and mentor front office staff to ensure efficiency, professionalism, and consistent service delivery.
• Handle guest complaints and feedback promptly and courteously, ensuring guest satisfaction and resolving issues effectively.
• Maintain records, manage billing and accounts, and ensure compliance with resort policies and procedures.
• Monitor inventory, supplies, and amenities ensuring readiness and cost efficiency.
• Collaborate with the sales and marketing team to achieve occupancy targets and promote resort services.
• Prepare reports, forecasts, and budgets for management review.
• Implement health, safety, and hygiene protocols to ensure guest and staff well-being.
• Ensure smooth coordination during events, conferences, or high-volume seasons.

Requirements:

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

3–5 years of experience in hotel or resort operations, with at least 2 years in a supervisory or managerial role.

Excellent communication and interpersonal skills.

Strong leadership, organizational, and problem-solving abilities.

Proficient in hotel management software (e.g., WINHMS, WINCLOUD, or similar).

Ability to work flexible hours, including weekends and holidays.

Customer-oriented mindset with a passion for hospitality.

Knowledge of local attractions, culture, and guest preferences is a plus.

Salary:

₹15,000 – ₹26,000 per month (based on experience and qualifications).