Front Office Manager

Job Summary:

The Front Office Manager is responsible for overseeing all front office operations to ensure exceptional guest service while driving revenue and profitability. This role demands strong sales orientation, expertise in revenue and yield management, effective interdepartmental coordination, and proficiency in reporting, accounting, and PMS systems.

Key Responsibilities:

A. Guest Handling

• Supervise and ensure a smooth, efficient, and courteous check-in/check-out process.
• Handle guest complaints, requests, and feedback professionally and promptly.
• Maintain high levels of guest satisfaction and loyalty through personalized service.

B. Strong Sales Focus

• Actively upsell rooms and hotel services at the front desk.
• Train and motivate the team on sales techniques and targets.
• Collaborate with Sales & Marketing to promote packages, special rates, and direct bookings.

C. Revenue and Yield Management

• Monitor occupancy, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room) daily.
• Implement dynamic pricing strategies based on demand, seasonality, and competitor analysis.
• Liaise with revenue management teams to maximize room revenue and profitability.

D. Interdepartmental Coordination

• Ensure seamless communication with Housekeeping, F&B, Maintenance, Sales, and other departments.
• Coordinate special guest requests, VIP arrivals, and group movements.
• Attend daily briefings and operational meetings.

E. Revenue, Business Reporting & Accounting Knowledge

• Prepare and circulate daily revenue and business MIS reports.
• Monitor front office cash flow, billing, credit, and reconciliation.
• Ensure adherence to accounting and audit standards for the front desk.

F. PMS Knowledge

• Manage daily operations using the Hotelogix Property Management System (PMS).
• Ensure accuracy of reservations, guest profiles, billing, and reporting in the PMS.
• Train and supervise team members on PMS functionality and best practices.

Qualifications & Experience:

• Bachelor’s degree/diploma in Hotel Management or related field.
• 5-8 years of front office experience, with at least 2–3 years in a supervisory/managerial role.
• Strong knowledge of PMS (Hotelogix etc ).
• Solid understanding of revenue management principles.
• Basic accounting and cash-handling experience.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Sales-driven mindset with negotiation and upselling skills.
• Leadership and team management abilities.
• Analytical skills for reporting and revenue analysis.
• Customer-centric attitude with problem-solving ability.
• Proficiency in MS Office and hotel PMS software.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Front desk: 5 years (Required)
• Supervising: 2 years (Required)

Location:

• Manali, Himachal Pradesh (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person