Front Office Manager

Job Title: Front Office Incharge – Hospital
Department: Front Office / Administration
Location: Apollo Spectra Hospital
Reporting To: Hospital Administrator / Operations Manager

Job Summary

The Front Office Incharge is responsible for overseeing the daily operations of the hospital front desk, ensuring efficient and courteous patient services, supervising front office staff, managing appointment schedules, and maintaining smooth communication between departments.

Key Responsibilities:

• Supervise and coordinate activities of front office staff including receptionists, cashiers, and helpdesk personnel.
• Ensure smooth patient registration, admission, discharge, and billing processes.
• Monitor front desk operations to ensure professional and courteous service to patients, visitors, and vendors.
• Handle patient queries, concerns, and complaints promptly and effectively.
• Maintain appointment and consultation schedules for doctors.
• Ensure proper upkeep of the reception area and compliance with hygiene protocols.
• Coordinate with clinical and non-clinical departments for patient service delivery.
• Prepare duty rosters, assign tasks, and evaluate the performance of front office staff.
• Train and guide new front office team members.
• Maintain confidentiality and security of patient records and sensitive data.
• Ensure compliance with hospital policies, procedures, and service standards.

Qualifications:

• Graduate in any discipline (Preferably in Hospital Administration or related field).
• Diploma in Hospital Administration or Front Office Management is an added advantage.

Experience:

• Minimum 3–5 years of experience in front office operations in a hospital or healthcare setup.
• At least 1–2 years in a supervisory or incharge role.

Skills Required:

• Excellent communication and interpersonal skills.
• Strong organizational and leadership abilities.
• Familiarity with hospital information systems (HIS).
• Customer service-oriented mindset.
• Ability to handle stressful situations calmly and professionally.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person