Front Office Guest Service Associate

2 - 4 years

1 - 2 Lacs

ahmedabad

Posted:4 days ago| Platform: Naukri logo

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Skills Required

guest service front office operations front office hospitality hotel management front desk guest satisfaction front office management customer service receptionist activities sales telephone handling guest relations guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Front Office Guest Service Associate to join our team in the hospitality industry. The ideal candidate will have 2-4 years of experience in front office operations, excellent communication skills, and a passion for delivering exceptional guest experiences.

Roles and Responsibility

  • Manage front office operations, ensuring seamless day-to-day activities.
  • Provide exceptional customer service, responding to guests' queries and resolving issues promptly.
  • Coordinate with other departments to ensure efficient service delivery.
  • Maintain high standards of professionalism and courtesy when interacting with guests.
  • Develop and implement effective strategies to enhance guest satisfaction.
  • Collaborate with colleagues to achieve sales targets and improve overall performance.

Job Requirements

  • Proven experience in front office operations or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with hotel management systems and software.
  • Ability to maintain confidentiality and handle sensitive information.

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