Front Office Guest Service Associate

We are looking for a highly skilled and experienced Front Office Guest Service Associate to join our team. The ideal candidate will have 1-3 years of experience in the hospitality industry, preferably in front office operations.

• Manage front office operations, ensuring seamless guest service and check-in/check-out processes.
• Handle guest inquiries, resolve issues promptly, and provide excellent customer service.
• Coordinate with other departments to ensure efficient room preparation and issue resolution.
• Maintain accurate records of guest transactions, including registration forms and billing information.
• Ensure compliance with company policies and procedures, promoting a positive work environment.
• Collaborate with colleagues to achieve high levels of customer satisfaction and loyalty.

• Proven experience in front office operations, preferably in hotels or restaurants.
• Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
• Strong problem-solving skills, with the ability to handle challenging situations professionally.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Familiarity with hotel management systems and software applications is an asset.
• A graduate degree in any field is required, with a focus on hospitality or customer service preferred.