Front Office Guest Relations Executive

3 - 5 years

1 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a skilled Front Office Guest Relations Executive to join our team in the hospitality industry. The ideal candidate will have 3-5 years of experience and a strong background in guest relations, with excellent communication and problem-solving skills.

Roles and Responsibility

  • Manage front office operations, including handling guest complaints and resolving issues professionally.
  • Develop and implement effective guest relation strategies to enhance customer satisfaction.
  • Collaborate with other departments to ensure seamless service delivery.
  • Provide exceptional customer service, responding promptly to guests' needs and concerns.
  • Maintain accurate records of guest interactions and transactions.
  • Identify opportunities to improve guest experiences and implement changes.

Job Requirements

  • Proven experience in front office operations, preferably in the hospitality industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks.
  • Strong knowledge of guest relation principles and practices.
  • Familiarity with hotel management systems and software.
  • Ability to maintain confidentiality and handle sensitive information.

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