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Front Office Guest Relation Executive

Front Office Guest Relation Executive

Naukri Hospitality Jobs

2 - 5 years

|

1 - 3 Lacs

Posted:1 day ago| Platform:

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Skills Required

guest service office software front office operations front office hospitality windows xp guest satisfaction receptionist activities photoshop filing ms office outlook microsoft windows windows vista tally office procedures desktop publishing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Front Office Guest Relation Executive to join our team at the Godwin Hotel Group. The ideal candidate will have 2-5 years of experience in front office operations, excellent communication skills, and the ability to provide exceptional guest service.

Roles and Responsibility

Manage front office operations, including handling guest inquiries and resolving issues professionally.
Develop and implement effective strategies to enhance guest satisfaction and loyalty.
Collaborate with other departments to ensure seamless service delivery.
Maintain accurate records of guest interactions and transactions.
Provide training and support to junior staff members on front office procedures.
Analyze guest feedback and suggest improvements to management.

Job Requirements

Proven experience in front office operations, preferably in a hotel or hospitality setting.
Excellent communication and interpersonal skills are required to work effectively with guests and colleagues.
Strong problem-solving skills are necessary to handle complex guest complaints and issues.
Ability to work in a fast-paced environment and prioritize tasks efficiently.
Knowledge of front office software and systems is essential.
A graduate degree in any field is preferred.

*Note - Job has been sourced from social media platforms/other public websites.

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