Front Office Guest Relation Executive

2 - 5 years

1 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Front Office Guest Relation Executive to join our team at the Godwin Hotel Group. The ideal candidate will have 2-5 years of experience in front office operations, excellent communication skills, and the ability to provide exceptional guest service.


Roles and Responsibility
  • Manage front office operations, including handling guest inquiries and resolving issues professionally.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery.
  • Maintain accurate records of guest interactions and transactions.
  • Provide training and support to junior staff members on front office procedures.
  • Analyze guest feedback and suggest improvements to management.

Job Requirements
  • Proven experience in front office operations, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills are required to work effectively with guests and colleagues.
  • Strong problem-solving skills are necessary to handle complex guest complaints and issues.
  • Ability to work in a fast-paced environment and prioritize tasks efficiently.
  • Knowledge of front office software and systems is essential.
  • A graduate degree in any field is preferred.

*Note - Job has been sourced from social media platforms/other public websites.

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