Front Office Executive

POSITION GOALS

To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.

DUTIES AND RESPONSIBILITIE:

• Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses.
• Ensure proper grooming during the office hours
• Receive, inform, guide visitors including co-ordination with employees
• Preparation of database of Client contacts and updating
• Responsible for maintenance and upkeep of front office
• Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines

• Ensure compliance of regulations / requirements of JLL management.

• Provide assistance in general administrative activities
• Provide assistance to the Service desk as required
• Contribute to the Monthly Management Report to (Client)
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Develop the necessary policies and procedures required for all functions within the scope of Reception
• Responsible for ensuring availability of magazines/ brochures and (Client) directory signage
• Co-ordinate for flower /plant arrangements
• Co-ordinate with Facility team for event management as and when required .

EMPLOYEE SPECIFICATIONS

• Experience in Front Desk and Back Office processes is required with strong Administration Skills.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.