Front Office Associate

We are looking for a highly skilled and experienced Front Office Associate to join our team at MARRIOTT BONVOY. The ideal candidate will have a strong background in hospitality and excellent customer service skills.

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by ensuring prompt and efficient response to guests' needs.
• Coordinate with other departments to ensure seamless execution of events and services.
• Maintain accurate records and reports, including guest feedback and performance metrics.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the management team to achieve business objectives and improve overall performance.

• Proven experience in front office operations, preferably in a hotel or resort setting.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of hospitality industry trends and best practices, with a commitment to delivering exceptional customer experiences.
• Proficiency in using computer systems and software applications, including Microsoft Office and other relevant tools.