Job
Description
We are seeking a friendly, organized, and customer-focused Front Office Associate to join our team at Hotel Paramos Inn. The Front Office Associate will serve as the first point of contact for guests, providing exceptional service and ensuring a smooth check-in and check-out process. The ideal candidate will have excellent communication skills, attention to detail, and a passion for hospitality. Responsibilities: Greet guests upon arrival and assist with the check-in process, including verifying reservations, processing payments, and issuing room keys. Provide guests with information about hotel amenities, services, and local attractions. Handle guest inquiries and requests promptly and courteously, resolving any issues or complaints to ensure guest satisfaction. Maintain accurate records of guest accounts, including billing information and room assignments. Coordinate with housekeeping and maintenance staff to ensure that guest rooms are clean, comfortable, and properly maintained. Assist with the check-out process, including settling guest accounts, processing payments, and providing departure assistance as needed. Answer phone calls and respond to emails in a professional and timely manner. Assist guests with luggage handling and transportation arrangements. Maintain a clean and orderly front desk area, including organizing paperwork and supplies. Adhere to all hotel policies and procedures, including safety and security protocols. Assist with other duties as assigned by management. Requirements: High school diploma or equivalent; college degree in hospitality management or related field preferred. Previous experience in a customer service or hospitality role preferred. Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues. Strong problem-solving abilities and attention to detail. Proficiency in computer software applications, including Microsoft Office and hotel management systems. Ability to work flexible hours, including evenings, weekends, and holidays. Professional appearance and demeanor. Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Food provided Schedule: Day shift Night shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Front desk: 1 year (Preferred) Language: Hindi (Preferred) English (Required) Expected Start Date: 15/06/2025
