Front Office Associate

Job Responsibilities:

• Greet guests and visitors with a warm and courteous attitude
• Handle check-ins and check-outs efficiently using property management systems
• Answer phone calls, emails, and respond to guest queries promptly and professionally
• Manage reservations, cancellations, and room assignments
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Handle billing and payment processing accurately
• Maintain front desk operations and ensure a clean, organized reception area
• Address customer concerns and resolve issues in a timely manner

Requirements:

• Previous experience in a front desk or customer service role preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Proficiency in using computer systems (knowledge of PMS like Opera/Fidelio is a plus)
• Ability to multitask and remain calm under pressure
• High school diploma or equivalent; hospitality degree/certification is a plus
• Flexibility to work in shifts, including weekends and holidays

Job Types: Full-time, Permanent

Pay: ₹8,617.56 - ₹23,201.58 per month

Work Location: In person