Front Office Associate

Job Description for a Front Office Associate along with a brief about Le Pondy:

Job Description: Front Office Associate

Position Title: Front Office Associate
Department: Front Office
Reports to: Front Office Manager / Duty Manager
Location: Le Pondy, Puducherry

Objective:

To provide excellent guest service, ensure smooth check-in and check-out procedures, handle guest queries and requests efficiently, and contribute to a welcoming and professional front desk environment.

Key Responsibilities:

• Guest Handling:
• Greet guests warmly upon arrival.
• Handle check-in and check-out processes efficiently.
• Manage guest reservations, modifications, and cancellations.
• Customer Service:
• Address guest concerns promptly and professionally.
• Provide information about resort services, local attractions, and transportation.
• Ensure guest satisfaction through personalized service.
• Operational Duties:
• Maintain front desk logs, key control, and cashier reports.
• Coordinate with housekeeping and other departments for guest requests.
• Handle billing and payment procedures accurately.
• Communication & Coordination:
• Communicate guest feedback and issues to supervisors.
• Coordinate with security for guest safety matters.
• Liaise with Travel Desk and Concierge services as needed.
• Administrative Support:
• Update guest records and profiles in the PMS.
• Maintain cleanliness and professionalism at the front desk area.
• Follow all SOPs, policies, and grooming standards.

Skills & Qualifications:

• Qualification: Diploma or Degree in Hotel Management or related field.
• Experience: Freshers or 0–2 years experience in a similar role.
• Communication: Excellent verbal and written communication in English. Knowledge of Tamil, Hindi, or French is a plus.
• Personality: Pleasant appearance, courteous, problem-solving mindset, team player.

About Le Pondy – A Boutique Beach Resort in Puducherry

Le Pondy is one of Puducherry’s premier luxury beach resorts, located at the scenic meeting point of the Chunnambar River and the Bay of Bengal. Designed to blend traditional architecture with modern comfort, the resort celebrates the spirit of Pondicherry—a blend of French elegance and Indian warmth.

Highlights of Le Pondy:

• Offers luxury Sea View Rooms, Lake View Rooms, Deluxe Rooms, and Presidential Pool Villas.
• Facilities include a swimming pool, spa, Ayurvedic center, multi-cuisine restaurant, bar, and banqueting.
• Known for excellent hospitality, making it a preferred destination for tourists, honeymooners, and corporate retreats.

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person