The Front Desk Manager will oversee the daily operations of the front office, ensuring a seamless and exceptional guest experience. This role is key to managing the reception team, coordinating guest services, and maintaining the highest standards of hospitality in line with the hotel s brand. The ideal candidate will possess excellent leadership, communication, and organizational skills, with a strong focus on customer satisfaction and operational efficiency.

No. of Vacancies

Specific Skills

Bachelor s degree in Hospitality Management, Hotel Administration, or related field.
Minimum 3 5 years of experience in front office operations, with at least 1 2 years in a supervisory/managerial role.
Strong knowledge of hotel operations, guest service standards, and hospitality software (PMS).
Excellent communication and interpersonal skills.
Leadership and team management capabilities.
Ability to work in shifts, including weekends and holidays.

Responsible For

Supervise and manage all front desk activities, including check-in, check-out, guest services, and reservations.
Ensure smooth coordination between front office, housekeeping, and other departments to provide a seamless guest experience.
Monitor and maintain high standards of guest service and satisfaction.
Recruit, train, and mentor front desk staff to maintain a professional and motivated team.
Handle guest complaints and feedback professionally and resolve issues promptly.
Manage daily cash handling, billing, and reconciliation procedures.
Implement and enforce standard operating procedures (SOPs) and hotel policies.
Prepare regular reports on occupancy, revenue, guest feedback, and front office performance.
Coordinate with marketing and sales teams for special packages, promotions, and events.
Ensure compliance with safety, security, and regulatory requirements.

Experience Requirements

Minimum 3-5 years

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Front Desk Manager at Amartara Luxury Hotel & Resort