We are looking for a dynamic and technically sound Operations Manager / Key Account Manager to oversee internal team operations, manage client relationships, and ensure timely and quality project delivery. The ideal candidate will have a strong technical background in IT, excellent client coordination skills, and the ability to bridge the gap between business and technology teams.

No. of Vacancies

Specific Skills

Bachelor s degree in information technology
, Computer Science, or a related field
(master s degree preferred).
4 5 years of experience in
Operations Management, Key Account Management, or Project Coordination
in the IT industry.
Strong
technical understanding
of web development, app development, and software lifecycle management.
Excellent
communication, presentation, and client relationship
Ability to manage multiple projects simultaneously and deliver results under tight deadlines.
Proficiency in
project management tools
(e.g., Jira, Trello, Asana, or similar).
Strong analytical, problem-solving, and decision-making abilities.
Experience working with
cross-functional technical teams
and managing client expectations.
Proactive, detail-oriented, and capable of working independently as well as collaboratively.

Responsible For

Act as a
bridge between clients and internal technical teams
, ensuring smooth communication and understanding of project requirements.
Handle
end-to-end client management
from requirement gathering, project planning, and progress tracking to delivery.
Coordinate with internal
web, app, and software development teams
to ensure project deliverables meet client expectations.
Assign tasks
to the respective teams, monitor progress, and ensure deadlines are met with high-quality output.
Collaborate with the
business development team
to prepare customized
pitch decks, proposals, and presentations
for new and existing clients.
Ensure
timely delivery
of projects while maintaining high standards of quality and client satisfaction.
Monitor and streamline operational processes to
enhance productivity and efficiency
within the team.
Identify opportunities for
revenue growth
through client retention, upselling, and cross-selling of services.
Maintain detailed project documentation, status reports, and performance metrics.
Contribute to
strategic planning and execution
to achieve company growth objectives.

Experience Requirements

4 5 Years

How to Apply

Interested candidates can send their resumes to mosinp@raystechserv.com mentioning "Job Title" in the subject line.

nan

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Operations Manager / Key Account Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

, Computer Science, or a related field

Operations Management, Key Account Management, or Project Coordination

technical understanding

communication, presentation, and client relationship

project management tools

cross-functional technical teams

bridge between clients and internal technical teams

end-to-end client management

web, app, and software development teams

Assign tasks

business development team

pitch decks, proposals, and presentations

timely delivery

enhance productivity and efficiency

revenue growth

strategic planning and execution

More Jobs at Rays Techserv