Role & responsibilities Assisting Sales team to achieve target on bringing new customers on board & maximizing the revenue of Sales.Assist Sales to update the Sales Calls / Sales Lead in Sales ModuleMaintain Inquiry log on day to day basis with proper & accurate feedback.Maintain good business relationship with our valuable Customers, Sales persons, other departments.Post Shipping & pre shipping (KYC) documents approval from the Branch Manager for smooth transition of the business.Handling all Customer service related responsibilities & escalation to Sales Manager / HOD's / BMDevelopment of Marketing Materials/Sales Presentations to support sales and customersCollaborate with cross functional teams to help Sales deliver customer requestsResponsible for preparing new prospective customer list and making cold calling accordingly.Daily MIS report to VP Sales.Preferred candidate profile Any graduate from any stream. Master's in Sales & Marketing Only WOMEN CANDIDATES PREFERREDPerks and benefits Accomodation is free of costFood at subsidised rates

Shipping Operations Managers JDJob SummaryThe Shipping Operations Manager will be responsible for overseeing and managing the shipping operations of the company. This includes coordinating and optimizing the movement of goods, managing the relationships with shipping partners, and ensuring compliance with all shipping regulations and safety standards. The Shipping Operations Manager will also be responsible for monitoring and evaluating the performance of the shipping team, identifying areas for improvement, and implementing necessary changes to streamline operations and achieve efficiency.Key Duties and ResponsibilitiesOversee shipping operations, including coordinating vessel bookings, managing shipping schedules, and ensuring timely delivery of goods.Collaborate with internal teams to ensure accurate documentation and compliance with trade regulations and customs requirements.Manage relationships with shipping agents, freight forwarders, and other logistics service providers.Monitor and analyze shipping costs, identify opportunities for cost optimization, and implement effective strategies to enhance operational efficiency.Develop and implement standard operating procedures and performance metrics to monitor and improve shipping operations.Ensure compliance with health and safety regulations and promote a culture of safety within the shipping operations department.Keep up-to-date with industry trends, regulations, and technological advancements to identify opportunities for improvement in shipping operations.Collaborate with other departments to support overall business objectives.Perform any other duties assigned by the management.RequirementsEducation and Work ExperienceBachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.Minimum of 10 years of experience in shipping operations management, preferably in a multinational company.Experience in managing shipping operations in the manufacturing or industrial sector is highly desirable.Skills and CompetenciesStrong knowledge of international shipping regulations and requirements.Excellent leadership and people management skills.Strong analytical and problem-solving abilities.Excellent communication and negotiation skills.Ability to work well under pressure and meet deadlines.Attention to detail and accuracy.Proficiency in Microsoft Office and shipping software.Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Role & responsibilities Customer Relationship Executive (CRE) is responsible for managing and nurturing relationships with assigned customers, ensuring their needs and expectations are met. Handling existing customers business enquiries shipment & payment tracking. This role involves preparing minutes of meetings (MOM) for virtual conferences (VC), tracking action points until completion, and providing briefs for upcoming VCs. Additionally, the CRE will support new customer acquisitions, manage a portfolio of existing clients, and create presentations in coordination with higher authorities for customer engagement. New Customer Acquisition Identify and reach out to potential new customers.Convert leads into new customers.Prepare MIS Reports with new leads pipeline Handling Existing CustomersRegular updates on delivery status help manage customer expectations and ensure a positive experience.Collaborate closely with cross-functional teams, including marketing, product development, and customer support, to ensure seamless delivery of solutions and maximize client satisfaction. Serve as the primary contact for existing customers.Address and resolve customer inquiries and issues promptly.Sample Sending, Tracking, and Updating to Customercommunicating with customers about any delays or changes in delivery dates, manage their expectations and maintain a positive customer experience Regular updates on delivery status help manage customer expectations and ensure a positive experience.Transparent communication about delays or changes builds trust and customer loyaltyHandling Business Enquiries from CustomersIdentify client needsRespond quickly and professionallyTo resolve customers issues / challenges.Follow up on every issue and ensure complete satisfaction.Business ExecutionCoordinate with internal teams to fulfill customer orders.Monitor the progress of orders to ensure timely completion.Address any issues that arise during the execution.Compliance with Contract Terms and ConditionsReview and understand contract terms and conditions.Monitor compliance with contractual obligations.Address any deviations from contract terms promptly. Shipment TrackingTrack the shipment of customer orders.Provide regular updates to customers about the status of their shipments.Resolve any issues related to shipment delays or discrepancies. Payment TrackingMonitor the status of customer payments.Follow up on overdue payments.Maintain accurate records of payment transactions.Issue EscalationIdentify and document any issues that arise.Inform the boss or super boss about critical issues immediately.Provide detailed information and context about the issues.Customer Feedback CollectionGet a clear understanding of customer needs and expectationsIdentify shortcomings in internal processes and strategiesIdentify dissatisfied customers and find ways to resolve their complaints Identify happy customers and come up with strategies to retain them Use Internal (Customer Satisfaction) CSAT Survey form Preferred candidate profile Graduate in any stream 03 to 05 years of relevant experience Perks and benefits SALARY + SUNSIDISED FOOD + ACCOMODATION + INTERNATIONAL TRAVEL