3534 Front Desk Jobs - Page 7

International School of Engineering is looking for Front Office Executive to join our dynamic team and embark on a rewarding career journey Handling incoming and outgoing mail and packages Maintaining a professional and organized front office environment Assisting with scheduling appointments and meetings Coordinating with various departments and stakeholders to ensure seamless operations Performing basic administrative tasks, such as data entry and document filing Resolving customer inquiries and directing them to the appropriate parties Maintaining security by following procedures and monitoring logbook Excellent communication and interpersonal skills Good multitasking, time management and organizational skills

We are looking for a highly skilled and experienced Medical Receptionist / CRM to join our team at Skinfinity Derma Clinic. The ideal candidate will have 2-5 years of experience in the medical field, preferably in a dermatology or skincare clinic. Roles and Responsibility Manage front desk operations, including answering phone calls and responding to emails. Coordinate appointments, schedule treatments, and maintain patient records. Develop and implement effective customer relationship management strategies. Provide exceptional patient care, addressing concerns and queries professionally. Collaborate with healthcare professionals to ensure seamless communication and coordination. Maintain accurate and up-to-date records, both physical and digital. Job Requirements Minimum 2 years of experience in a medical receptionist or CRM role, preferably in a dermatology or skincare clinic. Strong knowledge of medical terminology, particularly related to dermatology and skincare. Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams. Proficient in using CRM software and other medical technology systems. Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Strong organizational and time management skills, with attention to detail and accuracy.

Facelit Skin Clinic is seeking an enthusiastic and client-focused Customer Relationship Executive to manage front desk operations and ensure a premium customer experience. This role involves handling client communications, appointment scheduling, lead follow-ups, and acting as the key point of contact between clients and the clinic. Key Responsibilities: Greet and assist walk-in clients with a warm and professional demeanor Manage appointment scheduling, rescheduling, and follow-ups efficiently Handle inbound and outbound calls in a courteous and timely manner Respond to client inquiries via phone, WhatsApp, and other platforms Generate and follow up on leads from online platforms and marketing campaigns Maintain and update lead/client databases accurately Promote clinic services, treatments, and packages to new and existing clients Collect and record client feedback to support service improvements and retention Coordinate with clinical and marketing teams for seamless operations Submit daily reports on calls, follow-ups, and conversions Key Skills Required: Excellent verbal and written communication in English and Malayalam Strong interpersonal and customer-handling skills Pleasing personality with a customer-first attitude Proficiency in basic computer tools (MS Office, CRM, WhatsApp Business, etc.) Ability to multitask and work collaboratively with team members Qualifications: Graduate / Diploma in any discipline Prior experience in front desk operations or customer service is preferred Work Location: Facelit Skin Clinic, Trivandrum, Kerala How to Apply: Send your updated CV to: [email protected] Call/WhatsApp: 73566 57222 Job Type: Full-time Pay: From ₹18,000.00 per month Schedule: Day shift Work Location: In person Speak with the employer +91 7356657222 Expected Start Date: 01/08/2025

Roles and Responsibilities Manage front office operations, ensuring a smooth check-in/check-out process for guests. Handle guest queries and concerns in a professional manner, resolving issues promptly and efficiently. Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery. Provide exceptional customer service to build strong relationships with repeat customers.

Roles and Responsibilities Manage front office operations, ensuring a smooth check-in/check-out process for guests. Handle guest queries and concerns in a professional manner, resolving issues promptly and efficiently. Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery. Provide exceptional customer service to build strong relationships with repeat customers.

Job Title: Receptionist / Front Desk Executive Location: New Alipore Job Summary: We are seeking a smart, well-groomed, and dynamic Receptionist / Front Desk Executive with excellent communication skills to manage front office operations efficiently. The ideal candidate will be responsible for handling visitors, managing calls via EPABX, coordinating with vendors, handling travel/ticket bookings, and supporting administrative tasks. Key Responsibilities: Greet and welcome visitors with a positive, professional attitude Answer, screen, and forward incoming calls using EPABX system Manage courier services (inward/outward) and keep accurate records Coordinate and communicate with vendors for office supplies, maintenance, and service requirements Arrange travel and ticket bookings (flight/train/cab) for employees and guests Maintain visitor records, front desk supplies, and other admin registers Handle conference room bookings, meeting arrangements, and visitor refreshments Assist in administrative support and other ad-hoc tasks as assigned Ensure cleanliness and presentation of the front desk/reception area Key Skills & Requirements: Graduate (Any stream) with 1–3 years of experience in a similar role Proficient in EPABX operations Strong communication and interpersonal skills Well-versed in MS Office (Word, Excel, Outlook) Pleasant personality and professional appearance Ability to multitask and prioritize responsibilities Experience in handling vendors and travel bookings preferred Preferred Qualities: Smart and proactive attitude Fluency in English, Hindi, and local language Flexible and adaptive to team requirements Strong sense of responsibility and time management Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Supplemental Pay: Yearly bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person

Job description We are seeking an experienced and enthusiastic Front Office Admin to oversee daily front desk operations and ensure excellent customer service. The ideal candidate will be responsible for managing staff, coordinating front office activities, and creating a welcoming and professional environment for clients, visitors, and employees. Key Responsibilities: Supervise and manage front office staff, including receptionists, concierge, and administrative personnel. Ensure smooth daily operations of the front desk, lobby, and guest service areas. Maintain high standards of customer service and handle guest/client concerns promptly and professionally. Manage scheduling, shifts, and workflow of front office team members. Oversee reservation systems, appointment scheduling, and visitor management. Maintain accurate records, reports, and logs related to front office operations. Train and mentor front office staff on company policies, procedures, and customer service standards. Collaborate with other departments to ensure seamless operations and communication. Monitor inventory of office supplies and place orders as necessary. Ensure cleanliness and organization of reception and lobby areas. Requirements: Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficient in MS Office Suite and front desk systems Problem-solving mindset and ability to handle high-pressure situations professionally. Well-groomed, professional appearance. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Experience: Front Office Admin: 3 years (Preferred) Work Location: In person

Welcome and assist handlers and pet owners, ensuring they feel comfortable and well-guided. · Ensure clients are attended to promptly, minimizing waiting time to under 10 minutes. · Schedule and manage appointments, optimizing time slots based on the type of visit. · Confirm follow-up appointments for ongoing consultations with the appropriate veterinarian. · Place reminder calls to clients one day prior to their scheduled appointment. · Answer phone calls courteously, encourage appointment scheduling, and address inquiries. · Maintain and follow up on a missed call log to secure future appointments. · Relay messages accurately to the relevant veterinary staff. · Assist with registration, paperwork, and verifying appointments upon patient arrival. · Process payments, issue receipts, and ensure accurate record-keeping during check-out. · Maintain a clean, organized, and welcoming waiting area. · Monitor and communicate wait times to clients to ensure a positive experience. · Maintain call histories and ensure all patient and appointment details are documented. · Handle medical records according to clinic policies and privacy regulations. · Manage cash transactions, reconcile payments daily, and prepare financial reports. · Provide basic information about the clinic's services and general pet care resources. · Perform general office tasks such as photocopying, filing, and maintaining inventory. · Understand and execute emergency protocols, including contacting relevant services when required. This role requires strong organizational, communication, and interpersonal skills, with a focus on ensuring a positive experience for clients and their pets. Shifts: 9am-6pm and 12pm-9pm (should be ok with rotational shifts) Work off: Any 1 day between Monday to Friday, weekends would be working Location : Worli Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Weekend availability Education: Bachelor's (Preferred) Experience: Total work: 10 plus years (Preferred) Work Location: In person Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Weekend availability Ability to commute/relocate: Worli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Incase shortlisted are you ready to join immediately? Experience: Front desk: 3 years (Required) Work Location: In person

Position Overview We are seeking a dedicated and professional Front Desk Executive to join our dynamic team in Mumbai City . The ideal candidate will possess a strong background in reception and guest relations, ensuring that our front office operates smoothly and efficiently. With an annual salary of 4,50,000 , this full-time position offers an exciting opportunity for individuals with 4 to 8 years of relevant experience. Key Responsibilities As a Front Desk Executive, you will be the first point of contact for our guests and will play a crucial role in creating a welcoming environment. Your responsibilities will include: Greeting and welcoming guests in a friendly and professional manner. Managing front office operations, including check-in and check-out procedures. Handling guest inquiries and providing information about services and facilities. Maintaining an organized and efficient front desk area. Coordinating with other departments to ensure guest satisfaction. Managing reservations and ensuring accurate billing processes. Addressing and resolving guest complaints promptly and effectively. Assisting in administrative tasks as required. Qualifications The successful candidate will possess the following qualifications: A minimum of 4 years and a maximum of 8 years of experience in front office management or a similar role. Strong communication and interpersonal skills. Proficiency in handling guest relations and providing exceptional customer service. Ability to multitask and work efficiently in a fast-paced environment. Familiarity with front office software and reservation systems is a plus. Strong organizational skills and attention to detail. Ability to work on-site during day shifts. If you are passionate about providing excellent service and are looking to advance your career in a vibrant work environment, we encourage you to apply for this exciting opportunity. Join us in making a difference in our guests' experiences!

Resort sales executive need to look after booking Handling Travel Agents and Online portals Bookings Reservations Keep updated records and files Hotel Management Students are Welcome Contact---7448010777 Required Candidate profile Must be guest service focused and team player Minimum 12th Pass

Join Creative Lipi Webtech Pvt Ltd as a Receptionist/Office Administrator Are you enthusiastic, professional, and eager to be the face of innovative BPO solutions company? Creative Lipi Webtech Pvt Ltd is seeking a dynamic Receptionist to welcome clients and support our vibrant team. Key Responsibilities: Greet visitors and clients with professionalism and a friendly attitude Manage incoming calls and direct inquiries efficiently Handle correspondence and maintain appointment schedules Maintain a tidy and inviting reception area Assist with administrative and clerical tasks as needed Collaborate with team members to ensure smooth office operations Qualifications & Skills: Excellent communication and interpersonal skills Prior experience in reception or customer service preferred Proficient in MS Office and basic computer applications Ability to multitask and stay organized Presentable and professional appearance Positive attitude and a knack for problem-solving If you are interested please share the resume on hrd@creativelipi.com or 8923034339

Location: Tiruppur, Trichy, Chennai, Experience: Candidates with 0–2 years of experience, including freshers, are encouraged to apply Key Responsibilities: Handle appointment scheduling, billing, and inquiries Coordinate with pet parents and ensure smooth front-desk operations Provide excellent customer service and support Maintain cleanliness and professional appearance at the front desk Skills Required: Multilingual is a plus Good communication and interpersonal skills Basic computer and billing system knowledge Friendly, patient, and service-oriented attitude What We Offer: Structured training and mentoring by senior professionals Friendly, growth-focused, pet-loving work environment Career advancement opportunities within the organization Competitive salary 6 Days of Working Policy & 1 Day of Week Off Standard Leave as per policy Interested candidates can apply for the position or send their resume via WhatsApp to +91 7449100031 & 7449100028 Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Overtime pay Shift allowance Work Location: In person

Description We are looking for a friendly and professional Receptionist to join our team. The ideal candidate will be the first point of contact for our company, ensuring a warm welcome to all visitors and providing support to our staff in administrative tasks. Responsibilities Greet and welcome visitors in a professional manner. Answer and direct phone calls to the appropriate department or personnel. Maintain a clean and organized reception area. Manage appointment scheduling for clients and staff. Handle incoming and outgoing mail and packages. Assist with administrative tasks as needed, including filing, data entry, and record keeping. Provide information to clients and visitors about the company and its services. Skills and Qualifications Excellent verbal and written communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Basic knowledge of office management systems and procedures. Strong organizational skills and attention to detail. Ability to handle multiple tasks and work in a fast-paced environment. Customer service orientation and a friendly demeanor. High school diploma or equivalent; additional certification in office administration is a plus.

We are looking for a friendly and organized Receptionist to join our sports club. Key Responsibilities: Greet members and guests warmly, managing check-ins and inquiries. Schedule bookings for facilities, classes, and events. Maintain accurate records and process memberships. Promote club services, events, and special offers. Ensure the reception area is clean and welcoming. Requirements: Strong communication and customer service skills. Ability to multitask and stay organized. Experience in a similar role; familiarity with sports clubs is a plus. Benefits: Competitive pay and flexible hours. Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Paid sick time Experience: Front desk: 1 year (Preferred) Work Location: In person

Job Summary: We are seeking a detail-oriented and customer-focused Reservation Executive to join our car rental team. The ideal candidate will be responsible for handling customer inquiries, processing rental bookings, coordinating with fleet and operations teams, and ensuring a smooth reservation experience for all clients. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or in person. Make and manage vehicle reservations using the company’s booking system. Suggest suitable vehicles based on customer requirements and availability. Coordinate with fleet and operations teams to ensure timely vehicle availability and delivery. Confirm bookings, modify reservations, and handle cancellations or no-shows. Maintain accurate records of reservations and customer interactions. Resolve customer complaints or escalate them to the relevant department when necessary. Ensure compliance with company policies and rental procedures. Requirements: bachelor's degree , hospitality, or related field. Proven experience in a reservations, front office, or customer service role (preferably in car rental, travel, or hospitality industry). Strong communication and interpersonal skills. Proficiency in reservation systems and MS Office (Excel, Word, Outlook). Ability to multitask and remain calm under pressure. Willingness to work flexible hours, including weekends or holidays. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Provident Fund Schedule: Day shift Morning shift Ability to commute/relocate: New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required) Work Location: In person Expected Start Date: 31/07/2025

Job Description: Front Office Executive Position* Front Office Executive Location: Magnus Vosiv Suites, Kalyani Nagar Pune Department: Front Office Reports To: Front Office Manager Job Summary: As a Front Office Executive, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth check-in and check-out experience. Your role is essential in creating a welcoming environment and maintaining the hotel's reputation for outstanding guest satisfaction. Key Responsibilities: - Guest Reception: Greet guests warmly upon arrival, assisting with check-in and check-out procedures. - Reservations Management: Handle phone and online reservations, ensuring accuracy and attention to detail. - Guest Assistance: Address guest inquiries and concerns promptly, providing information about hotel services and local attractions. - Billing and Payments: Process payments and manage billing inquiries, ensuring all transactions are recorded accurately. - Communication: Coordinate with other hotel departments to fulfill guest requests and resolve issues. - Front Desk Operations: Maintain front desk operations, including managing the switchboard and keeping the reception area organized. - Customer Service: Uphold high standards of customer service, striving to exceed guest expectations at every opportunity. - Record Keeping: Maintain accurate records of guest information, preferences, and special requests. Qualifications: - Previous experience in a hotel or customer service role preferred. - Strong communication and interpersonal skills. - Proficiency in computer systems and hotel management software. - Ability to work flexible hours, including weekends and holidays. Job Type: Full-time Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Flexible schedule Food provided Internet reimbursement Schedule: Day shift Morning shift Supplemental Pay: Overtime pay Ability to commute/relocate: Kalyani Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Front desk: 1 year (Required) Work Location: In person

Overview We are seeking a dedicated and skilled Trainer to join our team. The ideal candidate will be responsible for developing and delivering training programs that enhance the skills and knowledge of our employees. This role requires a strong background in customer service, office management, and effective communication. The Trainer will work closely with various departments to ensure that all staff are equipped with the necessary tools to excel in their roles. Duties Design and implement comprehensive training programs tailored to meet the needs of different teams. Conduct engaging training sessions, workshops, and seminars both in-person and virtually. Evaluate the effectiveness of training programs through assessments and feedback. Collaborate with department heads to identify training needs and develop relevant content. Provide ongoing support and coaching to employees post-training to reinforce learning. Maintain accurate records of training sessions, attendance, and participant progress. Utilize various tools such as Google Workspace for documentation and communication. Manage front desk operations as needed, ensuring excellent customer service at all times. Experience Proven experience in a training or instructional role, preferably in a corporate environment. Strong customer service skills with experience in customer support or front desk operations. Familiarity with office management practices and clerical tasks. Proficiency in using phone systems and computer software, including Google Workspace. Bilingual candidates are highly encouraged to apply as it enhances communication with diverse teams. Excellent organizational skills with the ability to manage multiple tasks effectively. If you are passionate about fostering a learning environment and helping others succeed, we invite you to apply for this exciting opportunity as a Trainer. Job Type: Full-time Pay: From ₹20,000.00 per month Expected Start Date: 01/10/2025

Job Title: Receptionist Location: Jaipur Department: Front Office Reports To: Admin Manager/HR Manager Salary: 15k to 18k in hand Job Summary: We are looking for a professional and courteous Receptionist to manage our front desk and be the first point of contact for visitors, clients, and employees. The ideal candidate will handle a variety of administrative and clerical tasks, ensuring the front desk runs smoothly and efficiently in a fast-paced corporate environment. Key Responsibilities: Greet and welcome visitors with a positive and helpful attitude Answer, screen, and forward incoming phone calls Maintain the reception area and keep it tidy and presentable Handle general administrative tasks like data entry, filing, and mail handling Schedule meetings, book appointments, and manage conference room bookings Coordinate with various departments and support teams as required Maintain visitor records and issue visitor passes Assist in onboarding tasks for new employees (e.g., access cards, welcome kits) Receive and sort daily mail/deliveries/couriers Ensure compliance with security protocols and visitor procedures Support the HR/Admin team with ad-hoc tasks as needed Requirements: Proven work experience as a Receptionist, Front Office Representative, or similar role Proficiency in MS Office (MS Excel and MS Word in particular) Professional appearance and excellent verbal and written communication skills Strong organizational and multitasking abilities Customer service attitude and attention to detail Graduate in any stream; additional certification in Office Management is a plus Good Communication Skills in English Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM Why Join Us? Opportunity to be the face of a reputed corporate organization Collaborative and professional work environment Growth and learning opportunities Job Type: Full-time Pay: ₹14,000.00 - ₹18,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 31/07/2025 Expected Start Date: 29/07/2025

Roles & responsibilities. Managing the reception area, ensuring the office is tidy and greeting visitors. Answering the calls, taking messages and redirecting calls to the right people. Keeping the office supplies stocked and up to date . Maintaining files and records, creating, updating documents and spread sheets and organizing appointments. *Immediate joiners preferred* Contact @ 89259 58095 Job Type: Full-time Pay: Up to ₹20,000.00 per month Benefits: Flexible schedule Paid time off Provident Fund Schedule: Fixed shift Education: Diploma (Preferred) Experience: Front desk: 1 year (Preferred) Language: English (Preferred) Work Location: In person

At Sliceinn, we’re reimagining the way modern travelers book their stays—with speed, intention, and a human touch. As we grow, we’re looking for a full-time Central Sales & Reservations Executive who thrives in fast-paced environments, loves speaking to people, and knows how to convert curiosity into confirmed bookings. Whether it’s an inquiry over WhatsApp, a DM on Instagram, or a call from a returning guest, you’ll be the voice behind the scenes making sure every potential guest gets the information they need—fast, friendly, and on-brand. From managing OTA platforms to optimizing occupancy and tailoring experiences, you’ll balance targets with thoughtful service. If you enjoy working in dynamic hospitality setups, juggling conversations, and sealing deals, we’d love to have you on the journey. Job Type: Full-time Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Which platform/ tools have you worked with? Are you comfortable working in rotational shifts, including weekends? Expected monthly salary (in INR) Experience: sales and reservation : 2 years (Preferred) Language: English (Preferred) Hindi (Preferred) Kannada (Preferred) Location: Bangalore, Karnataka (Preferred) Work Location: In person Application Deadline: 31/07/2025

Job Summary: We are seeking a detail-oriented and customer-focused individual to join our healthcare team as a Phlebotomist cum Receptionist . This dual-role position involves collecting blood samples and other specimens from patients, while also managing front desk responsibilities including appointment scheduling, patient registration, and handling inquiries. The ideal candidate should be compassionate, organized, and skilled in both patient care and administrative tasks. Key Responsibilities: Phlebotomy Duties: Collect blood samples from patients using venipuncture or capillary puncture techniques. Ensure proper patient identification and accurate labeling of specimens. Maintain sterility and safety standards to prevent contamination and infection. Handle, store, and transport specimens according to established protocols. Maintain phlebotomy equipment and supplies; report malfunctions as needed. Provide care and reassurance to patients during procedures. Receptionist Duties: Greet patients and visitors in a professional, courteous manner. Register patients and update their information in the medical records system. Schedule appointments and manage the calendar for medical staff. Answer incoming calls, handle inquiries, and direct calls to appropriate personnel. Process billing, collect payments, and manage insurance documentation. Maintain cleanliness and order at the reception and waiting area. Qualifications: Certification or diploma in Phlebotomy or Medical Laboratory Technology. Proven experience as a phlebotomist and/or front desk receptionist (minimum 1–2 years preferred). Knowledge of medical terminology and basic healthcare regulations. Familiarity with EMR systems and office software (MS Office, billing software). Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Working Conditions: May involve long periods of standing or sitting. Exposure to bloodborne pathogens; must adhere to safety protocols. Shift-based work may be required, including weekends or early mornings.

The Assistant Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. He / she is responsible for the operation of all front desk operations, Transportation team, Concierge and telephone service centre. What will I be doing As the Assistant Front Office Manager, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Actively seeking verbal feedback from customers and team members at every opportunity. Agree on and implement actions to make improvements to customer service. Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Front Office Manager. Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. Be available to assist on duty in the hotels during any busy days or special events. Maintain a presence in the lobby, setting the example to team members for guest service. Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask. Knowledgeable of Hilton departmental standards. Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities. Assess team members performance against standards. Monitor standards through regular standards review checks. Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. Implement and follow through with improvements identified. Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards. Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.) Communicate effectively with Housekeeping, groups and tours on in-house groups holding catering events, ensuring direct liaison with group leaders upon arrival for special requests. Describe, assign and delegate duties and authority for the operation of the department at all times. Understand the situation in other departments and its implication for your own department. Planning ahead and ensuring adequate resources are available. Coordinate with the Housekeeping department to ensure that cleaning is followed up with and procedures are maintained. Ensure the shift is reviewed, handovers and briefings are carried out. Maintain in-depth technical knowledge and skills required for the job. Maintain guest histories to assist with returning guests. Establish good communication with the Housekeeping team. Attend and participate in regular operational and hotel meetings. Ensure that supplier liaison together with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives. Be responsible for the maximization of room revenue and profit through commercial rooms management, ensuring a consistently high standard of customer service within the department. Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager. Understand the goals of the hotel and the department s role in achieving it, communicating goals to the team. Ensure that the daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved. Set and agree to departmental objectives for self and team. Represent the needs of the team to others in the hotel. Get members of the team to work cooperatively with others. Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars. Be aware of potential highs and lows in the business. Create and implement sales promotions and team member incentives as per discussion with the Front Office Manager. Assist the Marketing and Communications team with the preparation of the events brochure. Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers and the Revenue Manager and the Marketing and Communications team. Identify, communicate and act on potential sales leads. Participate in the development of the annual budget, developing short and long term financial operating plans. Use key monitors and financial targets to evaluate the department s performance and make future plans. Analyze financial information that is provided via the payroll system and ONQ, to assist decision making. Complete regular financial and operating reports, as required or requested by the Front Office Manager and forecast potential costs. Review expenses on a monthly basis to implement actions for improvement, following company control procedures. Control costs without compromising standards. Communicate relevant financial information to the team. Analyze and explain any financial variance against plan. Set-up and maintain leave plans, monitor, control and minimize overtime for the department. Carry out seasonal inventory of operating equipment. Understand the quantity and quality of people needed for the department to operate. Carry out selection interviews and make effective recruitment decisions based on skills and attitude. Ensure the new recruits have all relevant information before commencing employment. Plan and ensure departmental orientation, trainings and assessments to maintain standards are carried out. Regularly review individual and team performance against objectives and provide feedback. Develop and implement department training plans to meet business needs. Carry out training programs for team members with the Training Manager and departmental trainers. Assist in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency. Review and evaluate all training activities. Carry out annual appraisals with all team members and identify individual training needs, in accordance with legal and hotel guidelines. Introduce appropriate product knowledge courses for team members. Communicate to the team their responsibilities within Health Safety (HS). Provide relevant training to the new join team member. Understand the relevant HS legislations and their implication on the operation of the department. Ensure that safe and healthy working practices are implemented at all times. Participate in community public relations for the hotel. What are we looking for An Assistant Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

What will I be doing As the Assistant Manager Guest Relations, you will be responsible for performing the following tasks to the highest standards: Be the brand ambassador of the hotel, providing a positive first impression while guests walk-in to the hotel. Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food Beverage outlets, and the Club Lounge. Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey. Welcome all guests in a polite and friendly manner. Be helpful, empathetic and polite to all guests. Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service. In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program. Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously. Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases. Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food Beverage outlets and the Club Lounge. Develop a close and harmonious working relationship with all the other departments in the hotel. Have complete knowledge of Hilton hotel SOPs and local policies. Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed. Develop knowledge about frequent guests, their special requests and needs. Be familiar with cultural differences in order to meet all different customer needs. Complete all shift duties as outlined on the shift checklist prior to the end of your shift. Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests. Ensure that all logbooks, handovers and checklists are well maintained. Actively seek for customer feedback, handling their requests and complaints. Suggest alternatives to meet customer needs in terms of product features and benefits. Offer information and services where appropriate. Inspect VIP guest rooms prior to guests arrival. Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation. Maintain company sanitation standards in the department. Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied. Conduct site inspections as and when required by the Management. Thank customers and invite our guests to return. Carry out requests as directed by the Management. Maintain good communication with other hotel departments to assist with guests needs. What are we looking for An Assistant Manager Guest Relations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow: Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality Industry. University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous). Neat in appearance and in good health. Good communication skills. Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit. Have a good command over verbal and written Mandarin and English language to meet business needs. A basic knowledge on any additional foreign languages will be advantageous. What will it be like to work for Hilton

What will you be doing As the Front Desk Manager , you will be responsible for the strategic management of the Front Office department, ensuring all operations are in line with Hilton brand standards, policies, and procedures. Your key responsibilities will include: Guest Registration : Manage the guest registration process, including inputting and retrieving information, confirming guest details such as number of guests and room rates, and ensuring the correct room selection. Promotions & Programs : Promote Hilton marketing programs, including Hilton Honors, ensuring that guests are informed about special programs and benefits. Billing and Payments : Ensure accurate billing, process guest payments, and handle any issues related to charges or payments, including foreign currency exchange. Guest Interaction : Greet guests with a friendly welcome, listen to their requests, respond appropriately, and provide accurate information on hotel services and amenities. Complaint Resolution : Handle guest complaints promptly and efficiently, escalating to the Duty Manager or Guest Relations Manager when necessary, and following up to ensure satisfaction. Team Collaboration : Actively contribute to a cooperative, helpful, and kind work environment, participating in training sessions and sharing ideas to improve customer service. Executive Floor & VIP Services : Manage VIP guest arrangements, including room preferences, amenity setups, and the VIP gift amenity menu. Operational Communication : Work closely with various departments (Housekeeping, Food & Beverage, Engineering, IT) to ensure smooth operations and guest satisfaction. Front Desk Systems & Policies : Ensure efficient use of hotel front desk systems (e.g., Fidelio), maintaining rate integrity, following cash handling procedures, and adhering to all health and safety protocols. Sales Opportunities : Maximize revenue through sales opportunities, maintaining ethical standards while offering value for money to guests. Security & Emergency Protocols : Adhere to hotel security, emergency policies, and safety procedures. What are we looking for A Front Desk Manager serving Hilton brands should demonstrate the following skills and behaviors: Positive Attitude : Maintain a welcoming and positive demeanor toward guests and team members. Customer Service Focus : Commitment to delivering outstanding customer service and addressing guests needs effectively. Teamwork & Communication : Ability to work cooperatively within a team and communicate effectively across departments. Problem-Solving Skills : Ability to handle complaints and resolve issues promptly while maintaining a calm and professional demeanor. Attention to Detail : Ensure accuracy in all aspects of guest service, from registrations to billing and room assignments. Operational Efficiency : Knowledge of front desk operations, financial systems, and compliance with Hilton's brand standards. Key Attributes : Previous experience in front desk management or hospitality is preferred. Strong leadership and organizational skills. Ability to stay calm under pressure and in emergency situations. Knowledge of hotel systems (e.g., Fidelio, OnQ). Flexibility and adaptability in a fast-paced environment. This role is ideal for someone who thrives in a dynamic, customer-focused environment and is committed to providing excellent service while adhering to Hilton's brand standards.

The Assistant Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre. What will I be doing As the Assistant Front Desk Manager, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests needs, code electronic keys, confirms the room number and rates with a written confirmation. Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. Ensure rooms and services are correctly accounted for within guests statements, properly stating services provided by the hotel. Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller s checks and other forms of payment, converting foreign currency at current posted rates. Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. Take an active role in the team by being kind, cooperative, and helpful, never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolution. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Ensure that VIP guests are treated personally and recognized as an individual. Assist the Guest Service Manager by blocking rooms according to guests preferences. Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions e.g. Birthdays and Honeymoon. Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIPs receive their chosen amenity items. Liaise with Sales, Reservations and the Business Development team to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Ensure a prompt and efficient departure by settling guest s accounts as per billing and reservation instructions, ensuring that all guests folios are correct. Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and information can be clearly understood by other team members. Apply Hilton s brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, FB, Engineering and IT. Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Check registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is acted upon. Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible. Keep up to date and aware of competitors activities in order to be informed. Adhere to the hotel s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health Safety, Emergency Management, Disaster manuals, Fire procedures and regulations. Be a part of the Fire team when and where directed. Adhere strictly to standard cash handling procedures, be sure to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guest s folios to ensure accuracy of charges. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton s brand standards. Attempt to communicate with guests in guests native language, if applicable. Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues. Adhere to the hotel s security and emergency policies and procedures. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for An Assistant Front Desk Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.