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0 years
1 - 1 Lacs
Ludhiana, Punjab
On-site
Key Responsibilities: Greet guests warmly upon arrival and provide information on check-in and check-out procedures. Handle guest reservations, cancellations, and modifications via phone, email, or in person. Assign rooms based on guest preferences and availability. Process guest check-ins and check-outs efficiently. Handle guest inquiries, complaints, and feedback professionally. Manage payment processing, issue invoices and receipts, and maintain accurate records. Coordinate with housekeeping and maintenance departments to ensure room readiness. Maintain the front desk area in a clean and orderly fashion. Monitor guest arrivals and departures and maintain security and confidentiality. Provide information about the hotel, local attractions, transportation, and dining options. Job Type: Full-time Pay: ₹12,000.00 - ₹13,000.00 per month Schedule: Day shift Work Location: In person
Posted 4 days ago
2.0 years
2 - 3 Lacs
Ambli, Ahmedabad, Gujarat
On-site
Opening for front desk executive cum receptionist with 2 years plus experience. Female candidates preferred. Candidates with prior experience with Head Office front desk preferred. Ø Greet visitors with a positive, helpful attitude. Ø Assisting visitors in finding their way around the office. Ø Accept all letters and packages and distribute them to their appropriate departments. Ø Answering, forwarding and screening phone calls and distribute them to their appropriate departments. Ø Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested. Ø Keep detailed and accurate records of visitor requests and of calls received Ø Sorting and distributing mail. Ø Able to contribute positively as part of a team, helping out with various tasks as required. Ø Assist new applicants who come into the building to apply for positions, including providing them with applications, pens and clipboards. Ø Competency in Microsoft applications including Word, Excel, and Outlook. Ø Consistent, professional dress, and manner. Ø Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Ø Handle filing and data entry as requested Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Front desk: 2 years (Preferred) Language: English (Preferred) Gujarati (Preferred) Work Location: In person
Posted 4 days ago
0 years
1 - 2 Lacs
Lajpat Nagar, Delhi, Delhi
On-site
Job Summary: We are looking for a confident, friendly, and well-spoken Admission Counsellor (Front Desk) to join our team. As the first point of contact for prospective students and visitors, you will play a key role in creating a positive first impression and guiding students through the admissions process. Key Responsibilities: Greet and assist walk-in visitors, students, and parents warmly at the front desk. Handle inquiries in person, over the phone, and via email regarding courses, fees, and admissions. Provide detailed information about our programs, workshops, and schedules. Follow up with leads and maintain a proper record of inquiries and admissions. Schedule and coordinate counselling sessions and admission interviews. Support the admissions process, including application form filling and document collection. Maintain front office discipline and manage administrative duties as required. Coordinate with faculty and other departments for smooth operations. Maintain accurate daily records, admission reports, and inquiry logs. Provide a professional and welcoming atmosphere at the reception area at all times. Requirements: Bachelor’s degree in any discipline. Excellent communication and interpersonal skills. Basic computer knowledge (MS Office, emails, CRM systems preferred). Presentable, polite, and able to handle pressure. Prior experience in front desk, customer service, or counselling is an advantage. What We Offer: A friendly, supportive work environment. Training and growth opportunities within the institute. Competitive salary based on experience. 2 week should be in trial period Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Internet reimbursement Paid sick time Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Posted 4 days ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
The position at JW Marriott Bengaluru Prestige Golfshire Resort & Spa involves inspecting guest rooms, public areas, and pool after being cleaned to ensure quality standards are met. You will run sold room reports, verify room status, prioritize cleaning of discrepant rooms, and update departing guest room status. Additionally, you will assist Housekeeping management in daily activities and act as a liaison between Housekeeping, Engineering, Front Office, and Laundry departments. Documenting and resolving issues with Front Desk and communicating changes in room assignments are also key responsibilities. As part of the role, you will assist in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Ensuring compliance with company, safety, and security policies, reporting maintenance issues, and completing safety training are essential. Maintaining a clean, professional appearance, protecting company assets, and delivering exceptional guest service according to company standards are integral to the role. Developing positive relationships with colleagues, adhering to quality standards, and performing tasks like moving objects, operating housekeeping equipment, and accessing work-related information on computers are part of the job requirements. To be considered for this position, you should have a high school diploma or G.E.D. equivalent, at least 1 year of related work experience, and 1 year of supervisory experience. No specific license or certification is required for this role. Marriott International is an equal opportunity employer committed to diversity and inclusion. By joining the JW Marriott team, you will be part of a luxury portfolio focused on offering exceptional hospitality globally. Associates at JW Marriott are valued, with opportunities for training, development, recognition, and pursuing passions in a luxury environment that prioritizes holistic well-being. As part of the Marriott International family, you will have the chance to do your best work, belong to a global team, and grow both professionally and personally.,
Posted 4 days ago
1.0 years
2 - 2 Lacs
Anna Salai, Chennai, Tamil Nadu
On-site
Female Candidate preferred Age below 28 Should be a permanent resident of Chennai Roles and Responsibilities - Basic office administration and activities - emails, zoom calls, communication to employees and clients - Handle office keys - Manage front office and registers Desired Candidate Skill sets - Responsibility taking ability - Attention to detail - Communication - IT Skills and soft skills - Capability to certify own work - Initiative and self motivated - Very Good in English Communication - speaking, writing and reporting - Computer skills - email, MS Word, MS Excel Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Day shift Ability to commute/relocate: Anna Salai, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your expected Salary? When is the earliest possible date for joining? You would be staying with parents, spouse, friends, pg or others? How good is your communication in English? Excellent, Good, Poor!! Which languages you know? What is your age at the time of application? How much time would you take to travel from residence to Mount Road, Chennai office 600002? Have you done your schooling and college in Chennai? Education: Bachelor's (Required) Experience: Front desk: 1 year (Preferred) Work Location: In person Application Deadline: 03/08/2025 Expected Start Date: 04/08/2025
Posted 4 days ago
2.0 years
0 Lacs
Calangute, Goa
Remote
Additional Information Job Number 25122992 Job Category Rooms & Guest Services Operations Location Fairfield by Marriott Goa Calangute, H No 1/72C Gaurawaddo, Calangute, Goa, India, 403516 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 4 days ago
2.0 - 5.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Urgently looking for Front Office Executive for Multiple location in Bangalore. Brigade metropolis - Garudacharpalya. Kalyani Magnum - JP Nagar . Mercury & Venus Block - Prestige tech park - Outer Ring Road - sarjapur road. Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper etc.) Welcoming guests in a friendly and professional way Addressing and escalating customer complaints Providing information about facilities, programs, and other services Answer questions and address complaints Answer all incoming calls and redirect them or keep messages. Receive letters, packages, etc., and distribute them. Prepare outgoing mail by drafting correspondence, securing parcels, etc. Check, sort, and forward emails. Monitor office supplies and place orders when necessary. Keep updated records and files. Monitor office expenses and costs. Take up other duties as assigned. Like, as food court coordination, gym room coordination, etc.. Interested candidates pls share your CV to chandana.manjunatha@in.issworld.com / 7977765299.
Posted 4 days ago
1.0 - 3.0 years
10 - 14 Lacs
Chennai
Work from Office
Company Description ibis Chennai City Centre benefits from a highly advantageous location Located on Anna Salai Road (aka Mount Road), opposite Thousand Light Metro Station, the hotel is only 20 minutes from the Chennai Airport via metro Whether you are travelling for business or leisure, you will find the most bustling areas in close proximity, such as T Nagar, Marina Beach, Chepauk Stadium, Chennai Port, and the business districts of Nungambakkam, Egmore, Parry's, Teynampet, Mylapore and Alwarpet, It is the undoubtedly the most convenient base for all travellers, being minutes away from the country's' leading cutting-edge hospital, Sankara Nethralaya which is a quick 15 minute drive away, with several Apollo hospitals within walking distance The 24hour front desk provides car rental services for convenient travel The hotel features state-of-the-art meeting spaces and open-air alfresco dining space Job Description Manage the day-to-day operations of the Housekeeping department, including staff supervision and resource allocation, Maintain high standards of cleanliness and hygiene throughout the property, including guest rooms, public areas, and lobbies, Establish and implement housekeeping procedures, work schedules, and quality control measures, Address and resolve guest complaints related to housekeeping services promptly and effectively, Ensure proper maintenance and inventory of housekeeping equipment and supplies, Qualifications Minimum 6-8 years of experience, including 1-2 years in a similar role Strong leadership, interpersonal, and communication skills Results and service-oriented with attention to detail Ability to multi-task and work effectively under pressure Show
Posted 4 days ago
0.0 - 1.0 years
0 - 2 Lacs
Navi Mumbai
Work from Office
NOTE: Candidates from NAVI MUMBAI only Apply!! Invoice Documentation Emails Calling Reception handling Quotation Excel
Posted 4 days ago
2.0 - 6.0 years
3 - 4 Lacs
Gurugram
Work from Office
Admin cum Front Office Senior Executive for Gurgaon location. Roll The Admin Executive will be responsible for end-to-end administration and front office management. This includes managing the front desk, housekeeping, pantry services, travel and hotel bookings for office staff, stationery procurement and distribution, courier handling, inventory management, and other day-to-day administrative tasks. Key Responsibilities: Greet and welcome guests/visitors with a professional attitude. Manage the front desk, handle incoming calls, emails, and couriers. Maintain visitor records and ensure office security protocols. Coordinate with housekeeping, pantry, and facility vendors. Manage office supplies and inventory. Assist in scheduling meetings, travel bookings, and event coordination. Maintain cleanliness and presentability of reception area. Handle petty cash and basic billing/expense reports. Excellent communication and interpersonal skills. Proficiency in MS Office (Word, Excel, Outlook). Good knowledge of Train & Flight Booking (IRCTC, airline portals, travel desk coordination). Gender - Female preferred Qualification - Graduate (Any stream); preference for candidates with relevant certification in office administration. How to Apply: Interested candidates kindly share your updated resume at kamal.malkani@threedis.com or WhatsApp on 8860637778/6306732949 for more details.
Posted 4 days ago
1.0 - 2.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Front Office Executive We are looking out for a Front Office Executive with a pleasant personality and great communication skills. Will need to manage visitors, office directory and redirect requests to the right employee in the company. Serves visitors by greeting, welcoming, and directing them appropriately with a kind and patient temperament. Your responsibilities: Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Directs visitors by maintaining employee and department directories. Maintains security by following procedures, monitoring logbook, and issuing visitor badges. Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures). Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Calling customers and collecting the feedback. Contributes to team effort by accomplishing related results as needed. Answer, screen and forward incoming phone calls. Provide basic and accurate information in-person and via phone/email. Receive, sort and distribute daily mail/deliveries. Order front office supplies and keep inventory of stock. Update calendars and schedule meetings. Keep updated records of office expenses and costs. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing. Skill sets/Experience we require: Proven work experience as a Receptionist, Front Office Representative or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g. fax machines and printers). Professional attitude and appearance. Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise. Excellent organizational skills. Multitasking and time-management skills, with the ability to prioritize tasks. Customer service attitude Preferred Female Candidate Pedigree • Bachelor's degree in administration / management
Posted 4 days ago
1.0 - 3.0 years
1 - 3 Lacs
Kheda, Ahmedabad
Work from Office
Interested Roles and Responsibilities Figure out various effective channels of recruitment and build network to ensure the same Attract more candidates to apply for the job by designing and posting eye catchy job Posting Discuss work allocation job profile with individual, make them understand about role and expectations. Conduct telephonic interviews at first level to shortlist Coordinate with interviewer panel for taking interviews and finalising candidates Talent management - hire right person for job, establish reward systems like incentive for employees, career planning Responsible for joining formalities i.e. - academic, professional document collection Document verification, joining report, joining kit Responsible for New joiner's orientation and induction Performance Appraisals and benefits Liaise with appraise and appraiser to ensure proper appraisal process. Issuing an appraisal letter aft coordinating with management Coordinating with Acct Department /Banks for Salary A/c opening and related issues Handling employee Grievances, addressing the issue, Escalating to next level Identify training needs & source of training, track on improvements Greet clients as soon when as they arrive and connect them with the appropriate party.Seating at Reception area and maintain properly. Directs visitors by maintaining employee and department directories; giving instructions. Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organisation, Informing Others, Handling Pressure, Phone Skills, Supply Management Educational Qualification: Minimum Graduate. Can handle Admin & Reception work. Handling resignation, F&F, and providing feedback of the same to management. Female candidate who is having good personality and good communication will be first preference The company is located on Narol Kheda Highway. Candidates from Kheda, Nadiad, Anand will be first preference. Candidates from Narol/Naroda/|Vastral/Maninagar/Vatva will be prefer Transport facility from Narol to Plant is available. Interested candidates can connect on 7984420926 & 9313809613
Posted 4 days ago
2.0 - 4.0 years
2 - 2 Lacs
Bengaluru
Work from Office
Welcome guests and visitors in a professional and courteous manner. Maintain and update contact information of employees, customers Draft, compose, and send letters and emails as required. Arrange & schedule appointments, meetings, and events.
Posted 4 days ago
1.0 - 2.0 years
1 - 2 Lacs
Visakhapatnam, Tiruppur, Chennai
Work from Office
Chennai, Vizag, Tiruppur, Bengaluru, Thiruvananthapuram - Handle appointment scheduling, billing, inquiries - Coordinate with pet parents - Provide excellent customer service and support - Maintain cleanliness and professional appearance Required Candidate profile - Multilingual - English and local language - Good communication and interpersonal skills - Basic computer and billing system knowledge - Friendly, patient, and service-oriented attitude
Posted 4 days ago
0.0 - 1.0 years
1 - 2 Lacs
Kota
Work from Office
Welcome Guests: Greet and check-in/out guests courteously to ensure a hospitable experience. Adaptability: Flexibly adapt to shift changes to meet business requirements. Reservation Management: Accurately manage reservations, cancellations, and modifications. Guest Communication: Respond promptly to inquiries, provide information, and arrange itineraries. Payment Processing: Securely process payments and maintain precise billing records. Coordination: Coordinate with housekeeping and maintenance for guest requests and issue resolution. Complaint Resolution: Professionally handle guest complaints, escalating when necessary for resolution. Record Keeping: Maintain accurate guest records and keep the front desk area organized. Guest Registration: Efficiently register guests, assign rooms, and manage special requests. Pre-registration Support: Assist with pre-registration and room blocking for streamlined check-in procedures. Room Management: Monitor and manage room availability and statuses effectively. Sales Focus: Utilize sales-oriented approaches to promote hotel services and enhance guest experiences. Knowledge: Possess comprehensive knowledge of hotel facilities, services, and local attractions. Room Status Coordination: Coordinate room status updates with housekeeping, ensuring smooth check-in/out processes. Reservation Handling: Manage reservations proficiently, including same-day bookings and cancellations. Security Oversight: Ensure security of guest room keys and oversee safe deposit box access. Equipment Proficiency: Operate front office equipment such as computers and phones proficiently. Check-out Assistance: Facilitate guest check-out processes accurately and provide necessary assistance. Cashier Duties: Perform cashier duties, including posting charges and processing payments. Collaboration: Collaborate with housekeeping to maintain up-to-date room status reports and manage maintenance requests. Telephone Etiquette: Use proper telephone etiquette when handling incoming calls and assisting guests. Communication: Effectively communicate guest messages, mail, and hotel services both to guests, and other departments within the organization. Daily Updates: Stay informed about daily activities and meetings through pass-on logs and bulletin board updates. Incident Reporting: Promptly report incidents or guest requests to management for appropriate action. Safety Procedures: Adhere to safety and emergency procedures to ensure guest and staff safety. Qualifications: Bachelors in Hotel Management from a recognized institute Preferably with working experience in the hospitality industry Proficiency in English and Hindi (both written and spoken) Basic computer skills, including familiarity with MS Office and hotel management software Excellent communication and interpersonal skills Strong customer service orientation High attention to detail, strong organizational skills, and a positive team player attitude. Ability to handle multiple tasks and work under pressure Willingness to work flexible hours and rotational shifts as required.
Posted 4 days ago
1.0 - 4.0 years
2 - 5 Lacs
Nagpur
Work from Office
Safal Hospital is looking for Receptionist to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Posted 4 days ago
0.0 - 2.0 years
1 - 4 Lacs
Kolkata
Work from Office
Hotel Beyzaa is looking for GSA F&B Professional to join our dynamic team and embark on a rewarding career journey Greeting guests as they arrive and showing them to their tables. Taking customer orders and serving food and beverages in a timely and courteous manner. Answering customer questions about menu items and making recommendations. Maintaining a clean and organized dining area. Processing customer payments and ensuring accurate billing. Handling customer complaints and resolving issues as they arise. Collaborating with kitchen staff to ensure timely delivery of food orders. Upselling menu items and promoting restaurant specials. Maintaining knowledge of current menu offerings, daily specials, and promotions. Adhering to food safety and sanitation guidelines and ensuring compliance with restaurant policies and procedures. Excellent customer service and communication skills.
Posted 4 days ago
1.0 - 3.0 years
1 - 2 Lacs
Ahmednagar
Work from Office
Temple View Hotel is looking for Front Office Executive to join our dynamic team and embark on a rewarding career journey Handling incoming and outgoing mail and packages Maintaining a professional and organized front office environment Assisting with scheduling appointments and meetings Coordinating with various departments and stakeholders to ensure seamless operations Performing basic administrative tasks, such as data entry and document filing Resolving customer inquiries and directing them to the appropriate parties Maintaining security by following procedures and monitoring logbook Excellent communication and interpersonal skills Good multitasking, time management and organizational skills
Posted 4 days ago
2.0 - 3.0 years
1 Lacs
Jaipur
Work from Office
PODDAR GROUP OF INSTITUTIONS is looking for Front Office Executive to join our dynamic team and embark on a rewarding career journey Handling incoming and outgoing mail and packages Maintaining a professional and organized front office environment Assisting with scheduling appointments and meetings Coordinating with various departments and stakeholders to ensure seamless operations Performing basic administrative tasks, such as data entry and document filing Resolving customer inquiries and directing them to the appropriate parties Maintaining security by following procedures and monitoring logbook Excellent communication and interpersonal skills Good multitasking, time management and organizational skills
Posted 4 days ago
3.0 years
3 - 5 Lacs
Thane, Maharashtra
On-site
Job Information Industry Other/Not Classified Date Opened 07/29/2025 Job Type Full time City NA State/Province Maharashtra Country India Zip/Postal Code 400703 Job Description Job Title : Front Desk Executive Reporting to: Senior Manager - Admin Job Location: Arihant Aura Business Park, Turbhe, Navi Mumbai Salary: 3- 5 lacs Mode: Work from office Preferred Industry: Any Gender : Female Preferred Overview: The Front Desk Executive plays a critical role as the first point of contact for visitors, clients, and customers, ensuring they receive a warm, professional, and welcoming experience. In the context of the Real Estate Industry, this position not only involves managing administrative tasks but also provides a high level of customer service to potential buyers, sellers, and tenants. The role demands strong communication, organization, and multitasking skills, as well as an ability to maintain a professional and approachable demeanor at all times. Qualifications: Graduate in Any discipline. Excellent verbal and written communication skills with the ability to interact with a wide range of individuals. A friendly and approachable demeanor, with the ability to handle various personalities and situations. Well-groomed, professional appearance with attention to personal presentation. Strong ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail. Ability to handle complaints or issues and offer solutions in a calm and efficient manner. Ability to prioritize tasks, ensuring that critical duties are completed in a timely manner. Required Skills: 1. Experience: Minimum 3+ years of experience as a Front Desk Executive, Receptionist, or similar customer-facing role. Prior experience working with real estate professionals or understanding of real estate terminology is a plus. 2. Communication Skills: Excellent verbal and written communication skills in English (additional languages, such as Hindi or regional languages, are a plus). Strong phone etiquette and ability to communicate clearly with clients, agents, and visitors. 3.Customer Service: Strong interpersonal skills, with the ability to interact professionally and courteously with clients, visitors, and colleagues. A customer-oriented mind-set, ensuring that clients' needs are understood and addressed promptly. 4.Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google sheets. 5. Organizational Skills: Excellent multitasking and time-management skills, with the ability to handle various administrative tasks efficiently. Strong attention to detail, ensuring all client interactions and documentation are handled accurately. 6. Professionalism: A well-groomed, professional appearance and the ability to maintain a positive image for the company. Ability to work independently and in a team, contributing to a collaborative and productive environment. 7. Problem-Solving Skills: Proactive in identifying and solving client or administrative issues, ensuring smooth office operations. Key Responsibilities: 1. Client Reception & Greeting: Greet clients, visitors, and guests professionally, ensuring a warm and welcoming environment. Assist clients in understanding the real estate services offered, directing them to the appropriate teams or agents. Provide property brochures, information on listings, and schedule viewings for prospective buyers or tenants. 2. Phone and Email Communication: Handle incoming calls, emails, and inquiries, providing timely and accurate information regarding property listings, availability, and services. Forward client queries to relevant sales or leasing teams and follow up as needed. Schedule appointments and meetings between clients and sales teams, ensuring efficient use of time and resources. 3. Administrative Support: Maintain and manage the front office area, ensuring it is tidy, professional, and equipped with necessary office supplies and stock Ensure all office visitors, including clients, vendors, and service providers, are logged on register and directed appropriately. 4. Customer Service: Build and maintain positive relationships with clients, handling their inquiries and complaints with professionalism and courtesy. Ensure all client interactions are handled promptly and professionally, enhancing the company’s reputation for exceptional service. 5. Handling Office and Facility Management: Oversee the day-to-day functioning of the front desk, ensuring smooth operations. Monitor office maintenance needs and communicate with admin management regarding any issues. Assist with handling inquiries related to the office premises. Order office supplies, and ensure the front desk area remains fully equipped with essentials. Assisting in event coordination and employee engagement activities Benefits to employees: Provident Fund Paid Leaves + Festival Holidays Medical Insurance + Personal Accident Insurance Maternity and Paternity leaves Annual Diwali Bonus Weekly, Monthly, and Quarterly Rewards to best-performing employees
Posted 5 days ago
1.0 - 6.0 years
3 - 8 Lacs
Mumbai, Nagpur, Thane
Work from Office
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of Do Not Disturb rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list. Complete required Housekeeping paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 5 days ago
1.0 - 6.0 years
3 - 8 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of Do Not Disturb rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list. Complete required Housekeeping paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 5 days ago
1.0 - 6.0 years
3 - 8 Lacs
Pune
Work from Office
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .
Posted 5 days ago
2.0 - 7.0 years
0 - 0 Lacs
Karnal
Work from Office
Role & responsibilities
Posted 5 days ago
0.0 - 6.0 years
1 - 6 Lacs
Thane
Work from Office
Responsibilities: Manage front desk operations Greet Clients with warmth Maintain Client Database in Microsoft Excel Prepare Client visit reports Manage floor discipline and grooming standards for all staff WHATSAPP CV at +91 8108042563 Provident fund
Posted 5 days ago
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