Front Desk Executive

Job Title:

Location:

Role Objective

To deliver outstanding customer service at the salon front desk, manage client appointments and walk-ins efficiently, and support smooth day-to-day operations while contributing to revenue through upselling and business conversion.

Key Responsibilities

1. Client Interaction & Customer Service

• Greet clients warmly and maintain a professional, welcoming ambiance.
• Handle client inquiries across in-person, phone, and digital platforms.
• Provide accurate information about services, pricing, offers, memberships, and products.
• Ensure client satisfaction and promptly resolve feedback or complaints.

2. Appointment & Walk-In Management

• Manage client bookings through salon software or manual registers.
• Allocate appointments based on staff availability and service duration.
• Handle client check-in and check-out processes smoothly.
• Minimize wait times and avoid scheduling conflicts.

3. Billing & Cash Handling

• Generate bills and process payments (cash, card, UPI, etc.).
• Maintain daily sales records and submit end-of-day reports.
• Manage petty cash and reconcile daily cash flow.

4. Operational & Administrative Support

• Ensure cleanliness and aesthetic appeal of the front desk/reception area.
• Maintain and update client records in the CRM system.
• Manage desk inventory for retail product displays.
• Assist the salon manager in daily coordination and reporting tasks.

5. Business Conversion & Upselling

• Actively promote and upsell salon services, packages, and retail products.
• Educate clients on seasonal promotions, loyalty programs, and membership benefits.
• Encourage repeat visits and contribute to salon revenue targets.

Qualifications

• Graduate or 12th pass with relevant customer-facing or administrative experience.

Experience

• 0–5 years in a similar front-desk, hospitality, or customer service role.

Key Skills

• Excellent communication skills
• Presentable with a pleasing personality
• Strong multitasking and time management abilities

Drop your resume at