291 Freshservice Jobs - Page 5

Company Description OculusIT is the high-touch, customer-centric IT services partner of choice for higher education. We are leaders in providing cost-effective, responsive, and flexible IT Leadership; Managed ERP, Security and Infrastructure Services; and 24x7 Operations. Our team is committed to delivering top-tier IT services tailored to meet the specific needs of educational institutions. Role Description This is a full-time on-site role for a Senior Project Manager Client IT HelpDesk Services based in Gurugram. We are seeking a seasoned Senior Project Manager to lead and manage the delivery of Client IT HelpDesk Services for large enterprise clients. The ideal candidate will have a stron...

Chennai, IN Full-Time Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member manag...

We are seeking a detail-oriented and analytical Business Analyst Asset Inventory to oversee and optimize our organizations asset inventory processes. The ideal candidate will be responsible for gathering requirements, analyzing data, identifying process gaps, and supporting the implementation of systems to manage hardware, software, and other physical assets effectively. Key Responsibilities: Analyze existing asset inventory processes and identify areas for improvement in accuracy, efficiency, and compliance. Gather business requirements from stakeholders for asset tracking, procurement, and lifecycle management. Collaborate with IT, Procurement, Finance, and Operations teams to ensure seaml...

Design and enforce security governance frameworks, develop SOC playbooks,oversee tool implementations (FortiSIEM, Microsoft Defender, Intune, Purview, Freshservice). This is the anchor role ensuring governance, compliance, and operational maturity. Required Candidate profile • 5+ years of experience in SOC operations, governance, or security process design. •Strong understanding of SIEM, ITSM, and Identity/Endpoint security tools (FortiSIEM, Defender, Intune, Purview,etc)

Deploy, configure, and optimize Qualys for authenticated/unauthenticated scans. Define and maintain asset groups, tagging, scan schedules, and baselines. Integrate Qualys with Freshservice for automated ticketing and SLA tracking. Required Candidate profile 2-4+ years of experience in vulnerability management or DevSecOps. Hands-on expertise in Qualys (mandatory). Experience integrating vulnerability tools with ServiceNow, JIRA, Freshservice, etc.

M365 L2 Support - Technical Lead/Senior Engineer Experience:8+ Years Duration: 3 months Working Hours: - 06:30 PM to 03:30 AM IST. Location: 100% Remote Rate:1 LPM PRIMARY SKILLS Microsoft 365 Administration Microsoft Exchange Online (mail flow, mailbox management, hybrid configuration) Microsoft Teams administration and troubleshooting SharePoint Online site and permission management OneDrive for Business configuration and support Microsoft 365 Admin Center and Power Platform basics Identity & Access Management (IAM) Microsoft Entra ID (Azure AD) – user, group, role, and policy management Azure AD Connect and Hybrid Identity support Conditional Access Policies and MFA configuration SSO (Sin...

Job Summary: The Graduate Trainee (Support Engineer) is responsible for providing technical support and expertise for the Graphene application, systems and in-scope customers solutions, ensuring their optimal performance and functionality. This role involves troubleshooting Graphene application issues, working with cross-functional teams to resolve incidents, and supporting end-users with technical queries related to Graphene and the associated systems. As a Graduate Trainee (Support Engineer), you will also provide technical analysis, troubleshoot issues, and contribute to the enhancement of the overall Graphene Operations and support, analysing system performance, and recommending improvem...

Job Profile Department: Information Technology Reports To: IT Service Desk Manager Location: Hyderabad (WFO)Role Summary: The IT Services Desk Specialist provides Tier 1–2 technical support to end-users across the organization, with a strong focus on troubleshooting Microsoft Office 365 (O365) and Azure Active Directory (AAD) issues. The role involves resolving technical incidents, fulfilling service requests, and ensuring high customer satisfaction through timely and effective resolution of user concerns. Key Responsibilities: Serve as the first point of contact for IT support through phone, chat, email, or ticketing system. Troubleshoot and resolve issues related to Microsoft O365 (Outlook...

M365 L2 Support - Technical Lead/Senior Engineer Experience:8+ Years Duration: 3 months Working Hours: - 06:30 PM to 03:30 AM IST. Location: 100% Remote Rate:1 LPM PRIMARY SKILLS Microsoft 365 Administration • Microsoft Exchange Online (mail flow, mailbox management, hybrid configuration) • Microsoft Teams administration and troubleshooting • SharePoint Online site and permission management • OneDrive for Business configuration and support • Microsoft 365 Admin Center and Power Platform basics Identity & Access Management (IAM) • Microsoft Entra ID (Azure AD) – user, group, role, and policy management • Azure AD Connect and Hybrid Identity support • Conditional Access Policies and MFA config...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation),...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation),...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation)...

Job Profile Department Information Technology Reports To IT Service Desk Manager Location: Hyderabad (WFO)Role Summary: The IT Services Desk Specialist provides Tier 1–2 technical support to end-users across the organization, with a strong focus on troubleshooting Microsoft Office 365 (O365) and Azure Active Directory (AAD) issues. The role involves resolving technical incidents, fulfilling service requests, and ensuring high customer satisfaction through timely and effective resolution of user concerns. Key Responsibilities Serve as the first point of contact for IT support through phone, chat, email, or ticketing system. Troubleshoot and resolve issues related to Microsoft O365 (Outlook, T...

We are looking for a Network Engineer with 7 years of strong hands-on experience in enterprise network design, deployment, and operations. The candidate will work on implementing LAN/WAN solutions, optimizing application traffic, ensuring network availability, and managing firewall and wireless infrastructure in a secured, high-compliance environment. Responsibilities: Design, configure, maintain, and troubleshoot LAN, WAN, Wi-Fi, and firewall systems. Lead or support network transformation/migration projects involving re-routing through firewalls and application traffic flow. Manage IP services (DNS, DHCP, IPAM) and enforce network access control (NAC) policies. Maintain network documentati...

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources levera...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation),...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation),...

Job Title: Partner Manager – Strategic Alliances (IT Infrastructure Domain) Location: Pune, India (Hybrid) Experience: 5+ years in Partner Management, Alliances, or Channel Sales Type: Full-time Responsibilities: Identify and prioritize potential channel and implementation partners in the monitoring, ITSM, helpdesk, and log management ecosystems. Start with Zabbix’s network of 200+ global implementation partners and strike strategic partnerships. Negotiate and finalize co-selling or bundling agreements with these partners. Develop and execute partner enablement plans (sales kits, product walkthroughs, co-branded content, etc.). Track partner-sourced leads, conversions, and revenue through a ...

Job Description (JD) for the role of Service Desk /Remote Support Engineer (Work from Office) Job Title: Remote Support Engineer (Work from Office) Experience: Minimum 1.5 Years Salary: ₹3.24 LPA (Approx. ₹21,600 In-hand) Location: G. Noida-142 Work Schedule: Rotational Shift Employment Type: Full Time (6 Days) Qualification: Graduate in any stream Job Summary: We are looking for a skilled and motivated Remote Support Engineer with at least 1.5 years of hands-on experience in IT support. The ideal candidate will be responsible for providing L1/L2 support for desktop issues, handling tickets, and troubleshooting Microsoft Outlook-related problems. The role requires a strong understanding of O...

Senior Engineer - Cloud Operations (Platform Support)As a Cloud Operations Engineer in our Cloud Operations Center, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see...

💼 We're Hiring: IT Service Desk Specialist – O365 & Azure AD 📍 Location: Hyderabad (Work From Office) 🕒 Experience: 4+ Years | Department: Information Technology 📢 Reports To: IT Service Desk Manager 🖥️ Job Type: Full-Time Are you a skilled IT Support professional with a passion for problem-solving and end-user satisfaction? Join our IT team in Hyderabad and provide critical support across the organization—focused on Microsoft 365 and Azure Active Directory (AAD) environments. 🔧 Key Responsibilities Be the first point of contact for IT support via phone, chat, email, or ticketing systems. Troubleshoot Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive). Resolve issues related to Azure...

M365 L2 Support - Technical Lead/Senior Engineer Experience:8+ Years Duration: 3 months Working Hours: - 06:30 PM to 03:30 AM IST. Location: Trivandrum Rate:1.2 LPM PRIMARY SKILLS Microsoft 365 Administration • Microsoft Exchange Online (mail flow, mailbox management, hybrid configuration) • Microsoft Teams administration and troubleshooting • SharePoint Online site and permission management • OneDrive for Business configuration and support • Microsoft 365 Admin Center and Power Platform basics Identity & Access Management (IAM) • Microsoft Entra ID (Azure AD) – user, group, role, and policy management • Azure AD Connect and Hybrid Identity support • Conditional Access Policies and MFA confi...

Role Overview As a Senior IT Infrastructure Engineer on Chargebee’s Corporate IT Services team, you will be the technical owner for our employee‑facing SaaS stack—including Google Workspace, Okta, Slack, Jamf, JumpCloud, and more. Your mission is to keep these tools reliable, secure, fully licensed, and always one step ahead of our rapidly scaling business. You approach every challenge with an AI‑first mindset, seeking opportunities to leverage artificial intelligence and automation to simplify workflows, reduce toil, and elevate the employee experience. This is a hands‑on engineering role for an automation‑driven professional who loves turning repeatable tasks into automated workflows and i...

Job Title: M365 L2 Technical Support Engineer Experience Required: 8+ Years Location: Trivandrum Contract Duration: Short Term Work Time: 06:30 PM to 03:30 AM IST Job Description We are seeking an experienced and customer-focused M365 L2/L3 Technical Support Engineer to join our IT support team. The ideal candidate will handle Tier-2 and Tier-3 support for Microsoft 365-related issues, including email, access management, Exchange administration, Teams administration, SharePoint and OneDrive administration, IAM, Entra ID synchronization, DLP, SSO-MFA, access control, and Intune device policy troubleshooting. This role requires availability for 24x7 on-call support to ensure prompt resolution ...

Role: IT Support Engineer Location: Icchapore, Surat Experience: 1 to 2 years Immediately Requirement! We are looking for an experienced and proactive L1 IT Support Engineer to provide advanced technical assistance to end users, troubleshoot escalated issues, and support infrastructure systems across our organization. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and hands-on experience with a range of hardware, software, and network troubleshooting tasks. Key Responsibilities: Provide Level 2 support for desktops, laptops, mobile devices, printers, and other end-user systems. Troubleshoot and resolve escalated issues from L1 support, inclu...