291 Freshservice Jobs - Page 6

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks tra...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks tra...

Job Description: We are seeking a Freshservice Administrator to manage and optimize our IT service management (ITSM) platform. The ideal candidate will configure workflows, automate processes, integrate third-party tools, and ensure efficient ticket management. Key Responsibilities: Administer, configure, and maintain the Freshservice ITSM platform. Create and customize workflows, automation rules, SLA policies, and ticket routing. Manage user roles, permissions, and access controls. Develop and maintain service catalogs, knowledge base articles, and asset management. Integrate Freshservice with third-party tools (e.g., Microsoft 365, Slack, Jira, etc.). Monitor system performance, troublesh...

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to del...

Job Summary: The IT Asset Coordinator is responsible for tracking, managing, and maintaining the organization’s IT assets throughout their lifecycle. This role ensures all hardware and software assets are accurately recorded, monitored, and maintained to support efficient IT operations and compliance. Key Responsibilities: Maintain accurate records of IT hardware and software assets using asset management tools. Track asset lifecycle from procurement to disposal (acquisition, deployment, usage, and retirement). Collaborate with IT and procurement teams to manage inventory levels and support asset procurement planning. Monitor software licenses, ensuring compliance with licensing agreements a...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ About the Role: The Asset & Vendor Management Specialist is responsible for overseeing the full lifecycle of company-owned assets, with a key focus on re-counseling employees during offboarding or asset-related viol...

Want to join our Trimble Cloud Core Platform Support's DevOps Level 3 organization to support Trimble’s mission to transform the way the world works? What You Will Do Respond to customer inquiries via email, casework, and chats. Identify, troubleshoot, document, follow up and resolve internal customer inquiries in a timely manner. Advanced troubleshooting of supported services. Coordination with the Trimble Cloud Core Platform L1-L4 colleagues from around the world in a customer support 24/7 follow-the-sun model. Incident response management and escalation to Service teams (SRE & Software Engineering) when needed for reaching resolution. All while providing timely and accurate information to...

Want to join our Trimble Cloud Core Platform Support's DevOps Level 3 organization to support Trimble’s mission to transform the way the world works? What You Will Do Respond to customer inquiries via email, casework, and chats. Identify, troubleshoot, document, follow up and resolve internal customer inquiries in a timely manner. Advanced troubleshooting of supported services. Coordination with the Trimble Cloud Core Platform L1-L4 colleagues from around the world in a customer support 24/7 follow-the-sun model. Incident response management and escalation to Service teams (SRE & Software Engineering) when needed for reaching resolution. All while providing timely and accurate information to...

Senior Engineer - Cloud Operations (Platform Support)As a Cloud Operations Engineer in our Cloud Operations Center, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see...

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If yo...

Type : Full Time Location : Noida Job Summary: The L2 IT Support Engineer is responsible for handling escalated technical support incidents that cannot be resolved by L1 support. This role involves deeper troubleshooting of hardware, software, network, and server issues, supporting business-critical applications, and ensuring timely resolution of problems. The L2 engineer also collaborates with L3 teams and may contribute to infrastructure maintenance, system upgrades, and process improvements. Key Responsibilities: Handle escalated support requests from L1, ensuring timely resolution within SLAs. Troubleshoot intermediate to complex issues involving desktops, laptops, operating systems, pri...

📍 Onsite | US Hours | Growth Opportunity About Cintra Cintra Software & Services is a global leader in multi-cloud infrastructure and database modernization. We help businesses transition to cutting-edge cloud solutions, ensuring security, compliance, and operational efficiency . Join our dynamic IT team and contribute to innovative technology solutions while working in a collaborative environment ! About The Role We are seeking a Microsoft 365 System Administrator with strong expertise in the Microsoft 365 suite , especially around security, compliance, and governance tools such as Microsoft Defender, Purview , and policy management . The ideal candidate will play a key role in maintaining ...

Key Responsibilities: Maintain and update records of IT assets (hardware and software) in the asset management system Assist in tagging, labeling, and auditing physical assets like laptops, desktops, printers, and networking devices Coordinate with procurement and IT teams for new asset deployment and disposals Track asset allocation, movement, returns, and ownership across departments Help ensure compliance with software licensing agreements and internal IT policies Support inventory audits, reconciliations, and reporting tasks Respond to queries related to asset availability, assignments, or status Assist in generating monthly or ad-hoc reports related to asset utilization and lifecycle st...

Type : Full Time Location : Hyderabad Job Summary: The L2 IT Support Engineer is responsible for handling escalated technical support incidents that cannot be resolved by L1 support. This role involves deeper troubleshooting of hardware, software, network, and server issues, supporting business-critical applications, and ensuring timely resolution of problems. The L2 engineer also collaborates with L3 teams and may contribute to infrastructure maintenance, system upgrades, and process improvements. Key Responsibilities: Handle escalated support requests from L1, ensuring timely resolution within SLAs. Troubleshoot intermediate to complex issues involving desktops, laptops, operating systems,...

Type : Full Time Location : Noida Job Summary: The L2 IT Support Engineer is responsible for handling escalated technical support incidents that cannot be resolved by L1 support. This role involves deeper troubleshooting of hardware, software, network, and server issues, supporting business-critical applications, and ensuring timely resolution of problems. The L2 engineer also collaborates with L3 teams and may contribute to infrastructure maintenance, system upgrades, and process improvements. Key Responsibilities: Handle escalated support requests from L1, ensuring timely resolution within SLAs. Troubleshoot intermediate to complex issues involving desktops, laptops, operating systems, pri...

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to del...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Job Description Key Responsibilities : Lead the IT operations team to ensure the continuous availability, reliability, and performance of technology infrastructure and services. Oversee data center management, network architecture, storage systems, virtualization, and server infrastructure (on-premise and cloud-based). Manage and monitor cloud infrastructure (AWS/Azure/Google Cloud) ensuring optimal performance, scalability, and cost-efficiency. Ensure proper implementation of ITIL-based practices such as incident management, problem management, change management, and service level agreements (SLAs). Drive automation and monitoring initiatives to improve system uptime, proactive issue resolu...

Please email your resume to: hr@sanganan.co.in 🚀 Open Positions 1. Team Lead – IT Support (Microsoft 365 / Azure) Reports To: Head of Managed Services & Support Key Responsibilities: Lead a team of L2/L3 engineers delivering Microsoft 365 and Azure support. Own escalations and ensure end-to-end incident resolution. Monitor ticket SLAs, response quality, and customer satisfaction. Plan 24x7 shift/standby rosters and oversee rotation. Coordinate with internal teams (Sales, Projects, Security). Drive team coaching, documentation standards, and SOPs. Must-Have: 5+ years of IT support experience, 1–2 years in leadership. Strong expertise in Microsoft 365 (Exchange, Intune, Teams, SharePoint) and ...

Must have skills:- AWS, Palo Alto, Prisma, Firewall and cloud security certification Key Responsibilities: · Cloud Architecture & Design: o Develop and design hybrid cloud reference architecture and define target state AWS and Azure architecture. o Design and implement cloud architecture solutions to meet organizational needs, ensuring scalability, security, and cost-effectiveness. o Collaborate with enterprise architects and IT teams to integrate cloud solutions with existing infrastructure. o Experience with private and public cloud architectures, microservices architecture, and hybrid cloud integration. · Monitoring: o Lead cloud projects, including planning, execution, and monitoring sup...

Job Title: IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator) Location: Gurgaon Experience Required: 5-8 years (Minimum-5) Job Summary We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills. Key Responsibilities IT Helpdesk Support (60%) Provide first-level technical support for desktops, laptops, printers, and software applications. Handle ticketing system and respond to support requests (Windows/MacOS). Troubleshoot issues rel...

You are developers of digital futures! Tietoevry creates purposeful technology that reinvents the world for good. A leading technology company with a strong Nordic heritage and global capabilities, you work with your customers to develop digital futures where businesses, societies, and humanity thrive. With 24,000 experts globally specializing in cloud, data, and software, you serve thousands of enterprise and public-sector customers across approximately 90 countries. Tietoevry's annual turnover is approximately EUR 3 billion, and the company's shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Brs. EVRY USA delivers IT services to a wide range of customer...

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network...

Job Description (JD) for the role of Service Desk / Remote Support Engineer (Work from Office) Job Title : Remote Support Engineer (Work from Office) Experience : Minimum 1.5 Years Salary : ₹3.24 LPA (Approx. ₹21,300 In-hand) Location : G. Noida-142 Qualification : Graduate in any stream Job Summary: We are looking for a skilled and motivated Remote Support Engineer with at least 1.5 years of hands-on experience in IT support. The ideal candidate will be responsible for providing L1/L2 support for desktop issues, handling tickets, and troubleshooting Microsoft Outlook-related problems. The role requires a strong understanding of OST/PST management, incident prioritization (P1 to P4), and bas...