291 Freshservice Jobs - Page 4

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

📍 Onsite | US Hours | Growth Opportunity About Cintra Cintra Software & Services is a global leader in multi-cloud infrastructure and database modernization. We help businesses transition to cutting-edge cloud solutions, ensuring security, compliance, and operational efficiency . Join our dynamic IT team and contribute to innovative technology solutions while working in a collaborative environment ! About The Role We are seeking a Microsoft 365 System Administrator with strong expertise in the Microsoft 365 suite , especially around security, compliance, and governance tools such as Microsoft Defender, Purview , and policy management . The ideal candidate will play a key role in maintaining ...

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deli...

Technical Presales Manager — Digital Workplace ServicesLocation: Flexible (India preferred) • Function: Presales / Solution Consulting • Reports to: Director – Solutions Presales • Travel: Up to 25%About the roleTeceze is expanding its Digital Workplace Services (DWS) portfolio globally. We’re looking for a hands-on Technical Presales Manager who can translate customer pain points into scalable, secure, and margin-positive solutions across multilingual service desk, field services (FSO), device lifecycle management, modern endpoint management (Autopilot/Intune/MDM), smart lockers IT vending, IT asset disposition (ITAD) data wiping, and IT asset management (ITAM).You’ll lead discovery, soluti...

ROLE Assistant Manager - Cloud Operations REPORTING TO General Manager - Cloud Infra & Architecture ROLE/REQUIREMENT SUMMARY Strong knowledge on AWS Cloud, Kubernetes Orchestration and Docker Experience with deploying and maintaining GPU based production environments Experience in automating and managing large-scale infrastructure Knowledge and experience with Continuous Integration/Deployment best practices and servers (Jenkins, AWS Code Pipeline, Code Deploy and Code Commit) Working experience with version control systems (Git, GitHub, Bitbucket) Experience with Artifacts management Working with AWS, GCP, Azure Experience in configuring and automating monitoring tools like Grafana, New Rel...

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ About the Role: The Asset & Vendor Management Specialist is responsible for overseeing the full lifecycle of company-owned assets, with a key focus on re-counseling employees during offboarding or asset-related viol...

Job Description As a key member of the Global IT Operations team, you'll be responsible for providing remote support for Chegg's employees worldwide. You should have at least 2 years of experience working in a high volume global service desk / call center environment, as well as a proven ability to provide exceptional customer service while quickly solving end-user requests. Responsibilities Provide tier 1 help desk support to Chegg employees around the world via ticketing, chat, phone and in-person. Troubleshoot hardware, software and operating system issues including Windows and MacOS. Leverage FreshService ticketing system to ensure SLAs are being met. Configure and troubleshoot conferenc...

IT Support Team Structure – Microsoft 365 / Azure 1. Position Title: Team Lead – IT Support (Microsoft 365 / Azure) Department: Managed Services & Support Location: Singapore / Remote Type: Full-time Reports To: Head of Managed Services & Support Standby/Rotation: Required (oversees rotation planning) Shift Work: May be required depending on support coverage Support Mode: Phone and email (English communication – clear accent and fluency required) Key Responsibilities · Lead and manage a team of L2 and L3 engineers handling Microsoft 365 and Azure support. · Act as final escalation point for technical issues and ensure end-to-end incident resolution. · Review ticket SLAs, technical response q...

We’re looking for a skilled Assistant Manager – Network Operations based out of Chennai, for a global computer and network security company. Lead network operations and support cybersecurity and healthcare IT infrastructure across multiple locations. Ongoing. Experience in handling IT infra operations related to RCM/Healthcare/ BPO industry Required Skills/Technologies/Tools Firewall and Switches Technologies: Expertise in Fortinet firewalls (FG200F), Sophos, and D-Link switches/APs for configuration and management. VPN & Remote Access: Proficiency in IPsec VPN, SSL VPN, SD-WAN, BGP, MPLS, and Zero Trust Network Access (ZTNA). Authentication & Access Control: Experience with LDAP, RADIUS, SA...

Job Overview We are seeking a skilled Mid-Level Technical Support Engineer with 4–6 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts. Key Responsibilities Technical Support & Troubleshooting: Provide hands-on support and resolve IT issues related to systems, networks, and applications in healthcare, RCM, or BPO environments. SLA Compliance: Monitor and adhere to Service Level Agreements (SLAs), prioritizing ticket resolution ...

Job Description As a key member of the Global IT Operations team, you’ll be responsible for providing remote support for Chegg’s employees worldwide. You should have at least 2 years of experience working in a high volume global service desk / call center environment, as well as a proven ability to provide exceptional customer service while quickly solving end-user requests. Responsibilities Provide tier 1 help desk support to Chegg employees around the world via ticketing, chat, phone and in-person. Troubleshoot hardware, software and operating system issues including Windows and MacOS. Leverage FreshService ticketing system to ensure SLAs are being met. Configure and troubleshoot conferenc...

Job Description As a key member of the Global IT Operations team, you’ll be responsible for providing remote support for Chegg’s employees worldwide. You should have at least 2 years of experience working in a high volume global service desk / call center environment, as well as a proven ability to provide exceptional customer service while quickly solving end-user requests. Responsibilities Provide tier 1 help desk support to Chegg employees around the world via ticketing, chat, phone and in-person. Troubleshoot hardware, software and operating system issues including Windows and MacOS. Leverage FreshService ticketing system to ensure SLAs are being met. Configure and troubleshoot conferenc...

Your role as an HR Assistant at our company will involve being the primary point of contact for all APAC employees" inquiries regarding HR-related matters. You will work closely with our regional HR Business Partners (HRBPs) to support various people journey processes within the organization. This includes overseeing the onboarding and offboarding procedures, managing employee benefits, and ensuring HR policies are kept up-to-date. Utilizing our HR information systems, you will be responsible for maintaining accurate and confidential employee records. As a member of the global HR Support team, your objective will be to streamline the handling of employee inquiries from different regions thro...

Job description Join with us IT Infrastructure L1 Support (On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of Indias fastest-growing financial services firms! Position: IT Infrastructure L1 Support Location: Mumbai & Bangalore Experience: 2 to 3 years Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What Youll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email setup Software installations Desktop/laptop support Basic netw...

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, Taylor...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Medi...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Medi...

The Senior, Talent Systems & Operations will oversee the daily operations of iCIMS Talent IT systems to ensure optimal performance, efficiency, and scalability for the global workforce. This role involves managing system, reporting, and administration support for HR Cloud applications, including HRIS, Freshservice, and iCIMS Talent Cloud technology. By focusing on simplification, employee experience, globalization, and workflow automation, you will contribute to enhancing efficiency and scalability for Talent across the organization. Reporting to the HRSD Manager, you will play a key role in driving operational excellence within the Talent Systems & Operations team. Partnering with IT and in...

Job Title: IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator) Location: Gurgaon Experience Required: 5-8 years (Minimum-5) Job Summary We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills. Key Responsibilities IT Helpdesk Support (60%) Provide first-level technical support for desktops, laptops, printers, and software applications. Handle ticketing system and respond to support requests (Windows/MacOS). Troubleshoot issues rel...

Role Overview The Lead IT Support Engineer will be responsible for overseeing IT Support operations for Chargebee globally. This role requires both hands-on technical expertise and leadership skills to actively support IT Support Engineers in troubleshooting and resolving complex issues, guide the team effectively, ensure high-quality end-user support, and continuously improve IT service delivery processes. Key Responsibilities 1. Service Desk Management Lead and manage service desk operations: triage and prioritize tickets, manage SLAs, oversee L2/L3 escalations, and ensure high-quality resolution. Create and maintain a monthly IT shift roster to ensure adequate coverage. 2. Automation & In...

Role summary Own the end-to-end IT backbone for Tilak Stone Arts in Jaipur: devices, networks, apps, data, licenses, vendors, and on-ground tech work. Ensure everything “just works”—securely, reliably, and within budget. Key responsibilities Asset lifecycle & procurement: Scope, procure, tag, and track phones, PCs, laptops, tablets, cameras/CCTV , accessories; maintain a live asset register and AMC/warranty calendar. Provisioning & repair: Image/enroll devices, assign phones/extension/SIMs, coordinate laptop/desktop repairs and spares; maintain standard builds and checklists. Apps, access & data: Create/revoke accounts, enforce 2FA, role-based access, and basic data retention for core apps (...

Job Title : Junior Implementation Engineer - ITAM Location : Chennai Job Type : Full-Time About Us We are seeking a motivated Junior Implementation Engineer - ITAM with hands-on experience in implementing and supporting enterprise network devices. This role is designed for professionals with 1-2 years of experience in network deployments , who can contribute to IT infrastructure projects while also supporting ITSM integrations. You will be responsible for configuring, deploying, and troubleshooting routers, switches, firewalls, and wireless solutions. Experience with Fresh service and Device42 is preferred , as our projects often integrate network implementations with ITSM and CMDB/asset dis...

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources levera...

Job Profile: Shift Coordinator Company Name: Logicon Facility Management Pvt Ltd Job Role Type: Contractual (no fixed duration but the payroll is managed by third party) Principal Client: Data Center in Airoli, Navi Mumbai Department: Operations Reports to: Shift Managers Location: Navi Mumbai Education: Bachelor's Degree or Diploma in Electrical / Mechanical / Electronics & Communication Add. Qualifications: ITIL Foundation certification is a significant advantage Overall Experience:3-5 years of experience in a Service Help Desk, Call Center, Network Operations Center (NOC), or similar customer-facing communication role DC Specific Exp: Strong preference for experience within the IT, Data C...