89 Freshservice Jobs - Page 4

Job Summary: The Cloud Subject Matter Expert (SME) will be responsible for providing expertise and guidance on cloud computing technologies, ensuring the effective implementation and management of cloud infrastructure, and driving innovation through cloud solutions. Cloud SME will work closely with IT teams, stakeholders, and external vendors to design, deploy, and maintain scalable, secure, and efficient cloud environments. Must have skills:- AWS, Palo Alto, Prisma, Firewall and cloud security certification Key Responsibilities: · Cloud Architecture & Design: o Develop and design hybrid cloud reference architecture and define target state AWS and Azure architecture. o Design and implement cloud architecture solutions to meet organizational needs, ensuring scalability, security, and cost-effectiveness. o Collaborate with enterprise architects and IT teams to integrate cloud solutions with existing infrastructure. o Experience with private and public cloud architectures, microservices architecture, and hybrid cloud integration.  · Monitoring: o Lead cloud projects, including planning, execution, and monitoring support with Knowledge of DevOps and Monitoring tools like Site24x7, DataDog, FreshService, etc. o Develop and execute strategies based on detailed analysis, using workload automation tools and monitoring tools. o Serve as the primary point of contact for all matters related to cloud computing, offering expert guidance and support to internal teams and clients. o Collaborate with cross-functional teams to troubleshoot and resolve complex cloud-related issues. o Conduct assessments of existing cloud infrastructure, identify areas for improvement, and implement optimization strategies to enhance performance, reliability, and efficiency. o Stay abreast of the latest cloud technologies, trends, and best practices, and provide recommendations for their adoption as appropriate. · Cloud Management & Optimization: o Monitor and manage cloud infrastructure to ensure optimal performance and availability. o Implement best practices for cloud management, including cost management, security policies, and resource optimization. o Conduct regular assessments and audits of cloud environments. o Provide guidance and recommendations on optimizing cloud resources for cost efficiency and performance. · Technical Support & Troubleshooting: o Provide advanced technical support and troubleshooting for cloud-related issues. o Act as a point of escalation for complex cloud problems . · Security & Compliance: o Implement and maintain robust security measures to protect cloud data and applications. o Implement and manage security controls such as access controls, encryption, vulnerability management, and incident response o Ensure cloud solutions comply with security standards, regulatory requirements such as such as ISO 27001, PCI DSS, and HIPAA o Conduct regular security assessments of AWS and Azure environments to identify vulnerabilities and risks o Integrate and manage third-party security solutions like Palo Alto VM and CN series firewall, Prisma, and F5 security with AWS and Azure environments. o Conduct security awareness training and education programs for employees. · Innovation & Continuous Improvement: o Stay updated with the latest trends and developments in cloud computing. o Recommend and implement innovative cloud solutions to enhance business operations. o Drive continuous improvement initiatives to optimize cloud performance and efficiency. · Mentorship: o Provide mentorship to team and stakeholders on cloud technologies and best practices. o Develop documentation and relevant materials to support cloud initiatives. · Collaboration & Communication: o Work closely with cross-functional teams to deliver comprehensive cloud solutions. o Communicate effectively with stakeholders to understand business requirements and translate them into cloud solutions. o Manage client interactions, requirement gathering discussions, and influence client evaluation criteria and decision-making. o Participate in pre-sales activities, including solution design, proposal development, and client presentations. o Willing and adaptable to work in various shifts as required. o Participate in on-call rotation and provide off-hours support as needed. Technical Skills: o In-depth knowledge of cloud architecture, services, security and deployment models. o Experience with cloud platforms like AWS, Azure, Google Cloud Platform (GCP). o Proficiency with Cloud and DevOps monitoring tools like, New Relic, Site24x7, Datadog, etc o Good understanding of ITIL frameworks and ITSM tools like ServiceNow and FreshService. o Proficiency with third-party security solutions like Palo Alto VM and CN series firewall, Prisma, and F5 security is must. o Proficiency with infrastructure as code (IaC) tools such as Terraform, CloudFormation, or ARM templates. o Strong understanding of security frameworks and standards such as ISO 27001, PCI DSS, and HIPAA. o Strong understanding of networking, virtualization, and storage in cloud environments. o Familiarity with DevOps and Agile methodologies, processes, and tools such as CI/CD pipelines, Jenkins, Docker, and Kubernetes. o Experience in Linux administration and Bash/Powershell scripting. o Good understanding of Coding languages like C, Python, Java or Javascript. o Experience creating, deploying, and operating large-scale applications on AWS/Azure/GCP. o Hands-on experience in setting up and using DevOps-related tools and processes. · Certifications: o Relevant cloud certifications such as AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect Expert, Google Cloud Certified, or similar. o Experience with DevOps Tools & Technologies (Git, Docker, Kubernetes, CI/CD Tools, Terraform) o Experience with ITSM and Monitoring Tools (FreshService, ServiceNow, Site24x7, Datadog) o Experience with scripting languages (e.g., Python, Bash) is a plus. o Terraform Certified (Good to have). · Soft Skills: o Excellent problem-solving and analytical skills. o Strong communication, presentation, and writing skills. o Ability to work independently and as part of a team. o Strong project management and organizational skills. o Ability to work with geographically dispersed teams and possess cross-cultural competence. o Proactiveness and a passion for learning new technologies. o A strong stage presence and ability to manage client interactions and discussions. o A strong motivator with prominent levels of energy. · Work Environment: o The role typically involves working in various shifts to support customers in a 24/7 roster-based model within an office environment. 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Experience Required: 3–5 Years Shift timing - 6pm-6am (Rotational Shift ) Location: Remote Job Summary: We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments. Must-Have Skills & Experience: Prior experience supporting MSP clients is mandatory Strong experience in: Microsoft 365 Admin Center Windows & Linux operating systems MSP Documentation Tools (e.g., IT Glue) Remote Monitoring and Management (RMM) Tools (e.g., NinjaOne, Kaseya, ConnectWise Automate) Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN) Ticketing Systems (e.g., HaloPSA, Freshdesk, ServiceNow) Authentication Tools (e.g., Microsoft/Google Authenticators, DUO) understanding of firewalls (e.g., SonicWall, Fortinet, Cisco) , VPNs , and LAN/WAN configurations. Basic scripting or automation skills (PowerShell preferred) Security Tools (e.g., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint) Virtualization technologies including VMware vSphere/ESXi and Microsoft Hyper-V Understanding of: Basic cloud services (Azure/AWS) Endpoint troubleshooting Print, file sharing, and group policy troubleshooting Email flow analysis and spam filter troubleshooting Preferred Tools & Technologies: RMM Tools: NinjaOne, Kaseya, ConnectWise Automate Ticketing Systems: HaloPSA, Freshservice, Freshdesk, Zendesk Documentation: IT Glue, Confluence Admin Portals: Microsoft 365 Admin Center, Azure AD Security Tools: ThreatLocker, Microsoft Defender, Microsoft Sentinel, DUO MFA Other Tools: TeamViewer, AnyDesk, Remote Desktop, PDQ Deploy, Bitdefender, SentinelOne, N-able, Acronis, Veeam Show more Show less

hackajob is collaborating with LexisNexis UK to connect them with exceptional tech professionals for this role. Solution Architect- Software Asset Management & ITSM About Our Team Our global team supports products that educate and provide electronic health records, introducing students to digital charting and preparing them to document care in today’s modern clinical environment. We have a stable product that we strive to maintain while valuing trust, respect, collaboration, agility, and quality in our team. About The Role We are seeking a highly skilled Solution Architect with expertise in Software Asset Management (SAM) and IT Service Management (ITSM) to design, implement, and optimize enterprise solutions. The ideal candidate will have hands-on experience with Tanium, Flexera, and Freshservice, along with expertise in Snowflake Data Warehouse to support data-driven decision-making. Responsibilities Architect and Design Solutions Develop scalable, enterprise-level architectures for Software Asset Management and IT Service Management. Define best practices for integrating Tanium, Flexera, and Freshservice into the existing IT landscape. Ensure alignment with industry standards, governance policies, and business goals. Software Asset Management (SAM) Implement and optimize Flexera for license management (including SaaS licensing), compliance tracking, and cost optimization. Define strategies for software lifecycle management, contract renewals, and risk mitigation. Establish automation frameworks to enhance software asset discovery and reporting. IT Service Management (ITSM) Enhance ITSM efficiency through automation, integrations, and analytics via FreshService. Provide governance over ITSM processes, ensuring a seamless end-user experience. Endpoint Security & Compliance Leverage Tanium for asset discovery, patch management, vulnerability detection, and endpoint security. Integrate Tanium with ITSM and SAM tools to ensure data consistency and compliance reporting. Develop security and operational resilience strategies for IT assets. Data Management & Analytics Utilize Snowflake Data Warehouse to centralize ITSM and SAM data for advanced analytics and reporting. Design and implement data pipelines for seamless integration with IT operations and business intelligence tools. Develop dashboards and analytics frameworks to optimize IT asset utilization and service performance. Stakeholder Engagement & Advisory Collaborate with IT leadership, procurement, and security teams to define SAM and ITSM roadmaps. Present architecture solutions and recommendations to key stakeholders. Provide technical leadership and mentorship to IT teams. Requirements Experience & Knowledge 5+ years of experience in Solution Architecture, ITSM, and SAM. Strong expertise in Tanium, Flexera, Freshservice. Experience with Snowflake and data modeling. Understanding of software licensing models (Microsoft, Adobe, Oracle, SaaS Solutions, etc.). Familiarity with ITIL framework and best practices. Technical Skills Hands-on experience with ITSM platforms, asset discovery tools, and security solutions. Proficiency in scripting languages (PowerShell, Python, or similar) for automation. Experience with Snowflake Data Warehouse, including schema design, SQL, and data modeling. Knowledge of cloud environments (AWS, Azure) and enterprise IT ecosystems. Certifications (or Equivalent Experience) ITIL Foundation or higher. Tanium, Flexera, Freshservice, Snowflake certifications. Certified Software Asset Manager (CSAM) or equivalent. Work in a Way that Works for You We promote a healthy work-life balance across the organization. We offer numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals to help you meet both your immediate responsibilities and long-term goals. Working for You We understand that your well-being and happiness are essential to a successful career. Here are some benefits we offer: Comprehensive Health Insurance. Enhanced Health Insurance Options. Group Life Insurance. Group Accident Insurance. Flexible Working Arrangements. Employee Assistance Program. Medical Screening. Modern Family Benefits including maternity, paternity, and adoption support. Long-Service Awards. Celebratory New Baby Gift. Subsidized Meals (location-specific). Various Paid Time Off options including Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport for home-office-home commutes (location-specific). About The Business We are a global leader in information and analytics, assisting researchers and healthcare professionals in advancing science and improving health outcomes. We combine quality information and extensive data sets with analytics to support science and research, health education, and interactive learning. At our company, your work contributes to addressing the world's grand challenges and fostering a sustainable future. We utilize innovative technologies to support science and healthcare, partnering for a better world. Show more Show less

hackajob is collaborating with LexisNexis UK to connect them with exceptional tech professionals for this role. Job Description EUC Infrastructure Architect Are you a skilled architect with a passion for designing and a positive attitude that motivates others? Do you enjoy collaborating with a team to create high-quality software? About The Team Our global team supports educational electronic health records products that introduce students to digital charting and prepare them for modern clinical documentation. We maintain a stable and reliable product, and our team values trust, respect, collaboration, agility, and quality. About The Role We are seeking a skilled Architect with expertise in End User Compute to design, implement, and optimize enterprise solutions. The ideal candidate will have hands-on experience with Microsoft Entra, Microsoft 365 Suite, Jamf, Landscape, Software Packaging workflows, PowerApps, and SaaS integrations, enabling seamless and efficient enterprise operations. Responsibilities Develop scalable, enterprise-level architectures for Elsevier’s End User Compute estate Define and implement best practices for integrating authentication (AuthN) and authorization (AuthZ) solutions, including single sign-on, OIDC, SAML, SCIM, and RBAC modelling Serve as the primary point of contact for SaaS implementation projects across Elsevier Define and implement best practices around end user software packaging and software lifecycle management Ensure alignment with industry standards, governance policies, and business goals Design and deploy Freshservice workflows for software packaging, cataloguing and lifecycles Enhance ITSM efficiency through automation, integrations, and analytics Provide governance over ITSM processes, ensuring seamless end-user experience Collaborate with IT leadership, procurement, and security teams to define EUC roadmaps Present architecture solutions and recommendations to key stakeholders Provide technical leadership and mentorship to IT teams Requirements Demonstrate experience in Infrastructure Architecture disciplines Solid understanding of software licensing models (Microsoft, Jamf, SaaS solutions) Familiarity with ITIL framework and industry best practices Experience in Microsoft Entra, 365 Suite, InTune, JAMF, Landscape and automation platforms Proficiency in scripting languages (PowerShell, Python, or similar) for automation Knowledge of cloud environments (AWS, Azure) and enterprise IT ecosystems ITIL Foundation Certification or higher Microsoft Modern Desktop certification JAMF certification Microsoft Azure certification Work In a Way That Works For You We promote a healthy work-life balance across the organization. We offer various initiatives, such as shared parental leave, study assistance, and sabbaticals, to help you meet your immediate responsibilities and long-term goals. Working For You We believe your well-being and happiness are crucial to a long and successful career. Here are some benefits we offer: Comprehensive Health Insurance for you, your immediate family, and parents. Enhanced Health Insurance Options with competitive rates negotiated by the company. Group Life Insurance for financial security of your loved ones. Group Accident Insurance for extra protection in case of accidental death or permanent disablement. Flexible Working Arrangements for a harmonious work-life balance. Employee Assistance Program for support with personal and work-related challenges. Medical Screening to prioritize your well-being. Modern Family Benefits, including maternity, paternity, and adoption support. Long-Service Awards to recognize dedication and commitment. New Baby Gift to celebrate parenthood. Subsidized Meals in Chennai for delicious meals at discounted rates. Various Paid Time Off options, including Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport (pickup and drop-off) for home-office-home commute in Chennai. About The Business We are a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education, and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to addressing the world's grand challenges and creating a more sustainable future. We harness innovative technologies to support science and healthcare for a better world. Show more Show less

About Rapid7 Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research–using these insights to optimize our products and arm the global security community with the latest in attacker methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what’s next. Summary We are seeking a dynamic and enthusiastic Help Desk Technician to be an early team member of our newly established Global IT Support Center. This is an exciting opportunity for someone passionate about technology and committed to delivering exceptional user experiences. As part of the first wave of hires, you’ll help shape the culture, processes, and service standards of a fast-paced, growing support organization. You’ll be hands-on in troubleshooting, resolving technical issues, and ensuring seamless IT support for our global workforce. Expectations Teamwork & Attitude: Maintain a positive, collaborative approach to tasks. Be willing to tackle any issue, learn new skills, and grow daily within a supportive team environment. About The Role We’re looking for a skilled and service-oriented Corporate IT Help Desk Agent to join our growing IT team. In this role, you'll be the first line of support for a global workforce—helping resolve technical issues, improving the user experience, and ensuring our teams stay productive and connected. You’ll troubleshoot and support a wide range of tools and platforms, including GSuite, Zoom (including Zoom Rooms), Freshservice, Mac and Windows devices, Slack, GDrive, and more. You'll also work closely with infrastructure and security teams as needed to support broader IT operations across cloud platforms like AWS and VMware. Key Responsibilities Provide Tier 1 and Tier 2 technical support to global end users via Freshservice ticketing system, chat, and Zoom Ticket Management: Prioritize, resolve, and document tickets, ensuring accurate reporting and timely followups. Troubleshoot hardware, software, and connectivity issues on macOS, Windows, and peripheral devices Support GSuite tools (Gmail, Drive, Calendar, Meet, etc.), Assist with onboarding and offboarding processes, including device provisioning and account access Maintain accurate documentation of issues, fixes, and user requests Support internal collaboration and productivity tools - Slack and Zoom—including remote support of Zoom Rooms Escalate complex issues to appropriate teams (infra, security, etc.) when needed Work with IT team on process improvements, knowledge base updates, and special projects Participate in global on-call rotations and provide support across multiple time zones as needed Tools & Technologies You'll Support Productivity & Collaboration: GSuite, Slack, Zoom, Zoom Rooms, GDrive ITSM & Monitoring: Freshservice, FireHydrant Operating Systems: macOS, Windows Endpoint Management Tools: such as Jamf (macOS), Microsoft Intune (Windows), WorkspaceOne and Automox for device provisioning, policy enforcement, and patch management. Directory & Identity Management: Active Directory (AD) for user account management, authentication, and group policy administration Qualifications 2+ years of experience in a Help Desk, IT Support, or similar role Working knowledge of ITIL principles, including incident and request management, to support efficient and structured IT service delivery. Strong problem-solving skills and a customer-first mindset Working knowledge of macOS and Windows support Experience with enterprise tools such as GSuite, Zoom, Slack, and Freshservice Excellent communication and collaboration skills—especially in a remote or global team environment Ability to multitask, prioritize, and adapt in a fast-paced environment Added Advantage Experience supporting Zoom Room hardware Basic scripting or automation experience IT certifications (CompTIA, Microsoft, Google, etc.) Understanding of network fundamentals Familiarity with ticketing systems, such as Freshservice or similar platforms.Familiarity with cloud platforms (AWS), virtualization (VMware, vCenter), and incident management tools (FireHydrant) is a plus. Show more Show less

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace. Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank. Position Summary Harness is seeking an IT Support Manager for their Bangalore, India location. In this role, you will lead a team of highly-collaborative and results-oriented individuals tasked with delivering global IT services across the company. This is an in office role. Success in this role hinges on strong technical skills, outstanding customer service capabilities, and the capability to effectively manage a team. Key Responsibilities Manage and scale an IT Support Team to support company needs as a distributed global company. Provide support, administration, maintenance and optimization of key functional areas across applications and services. Audit IT systems, devices, other workspace applications and ensure security of data, network access and IT systems. Manage the full lifecycle of supplying, setting up, implementing endpoint security, and delivery of laptops to our employees in India. Responsible for the Asset Management program for End User Services / End User Service Delivery. Customer service management. Translate ‘lessons learnt’ into continual service improvement. Produce proactive reports, trending analysis, service level reporting, and SLA compliance. Be an escalation point and hold regular 1:1's with direct reports. Provide internal users with technical support and troubleshooting for hardware, software, and network issues. Manage user accounts and access, including onboarding, offboarding, and access management, ensuring compliance with company policies and procedures. Assist with onboarding and offboarding processes, including new hire orientation and equipment procurement. Resolve IT tickets, documenting incidents, service requests, and troubleshooting steps in a timely manner; providing excellent customer service and escalating issues to senior team members or other departments as needed. Provide hardware and software support for desktops, laptops, conference room equipment, and other systems in the corporate IT environment. Create and maintain user-facing documentation, training materials, and knowledge base articles to reduce support tickets and improve user self-service capabilities. Collaborate with the IT team on bi-weekly sprints, managing and assigning tasks, monitoring tasks through completion. Provide clear and concise communication for regular updates and information on system issues, root cause and resolutions with management, peers and stakeholders. Lead and manage key IT projects and initiatives, owning project planning and providing technical expertise, implementation, and testing. Follow and improve established procedures and protocol, and maintain documentation related to asset tracking, systems environments, and processes. Collaborate with other departments to provide support and guidance on upcoming initiatives as needed. Maintain a security-first mentality and comply with company IT security policies and procedures. Stay updated with the latest IT trends and technologies, and proactively contribute to process improvements and optimization. Perform other IT-related duties as assigned by the Head of IT or other team members. Participate in on-call rotation for after-hours support, as required. Manage vendor relationships and purchasing. Qualifications Minimum of 7 years of experience in enterprise IT applications, with at least 3+ years in a leadership role managing support teams. Ability to motivate and lead a team in a fast-paced environment. Strong technical skills in hardware, software, and network troubleshooting. Experience with user account management, access control, and onboarding/offboarding processes. Proficient in using IT ticketing systems and project management tools. Excellent communication and interpersonal skills, with the ability to collaborate effectively through external resources and communicate with both technical and non-technical stakeholders. Strong documentation and organizational skills. Knowledge of IT security best practices and compliance requirements is a plus, but not required. Experience with office buildouts and managing vendors. Strong experience with Okta, Jamf, Meraki, Google Workspace, and Slack. Experience with Asset Panda, Manage Engine Endpoint Central, Carbon Black, Mimecast, FreshService, and LastPass is preferred but not required. Harness In The News Harness Grabs a $150m Line of Credit Welcome Split! SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay Area Forbes - 2024 America's Best Startup Employers SF Business Times - 2024 Fastest Growing Private Companies Awards Fast Co - 2024 100 Best Workplaces for Innovators All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role: We are looking for a Partner Marketing Manager to drive joint go-to-market initiatives with our strategic partners. In this role, you will collaborate closely with alliances, sales, and global marketing teams to plan and execute campaigns that generate pipeline, increase brand visibility, and accelerate partner-influenced revenue. You will be the strategic lead for marketing programs across key partner types—resellers, system integrators, technology alliances, and cloud platforms. Key Responsibilities: Partner Strategy & Planning Develop and execute integrated marketing plans with key partners aligned to revenue goals and business priorities Identify opportunities for co-branded campaigns, joint events, product launches, and content marketing Collaborate with partner managers to define KPIs and engagement goals Demand Generation & Campaign Execution Build and manage joint campaigns: digital ads, email nurtures, webinars, solution briefs, and in-person events Track and optimize campaign performance to improve ROI Work with content, design, and digital teams to support execution Co-Marketing & MDF Management Manage Market Development Funds (MDF): budgeting, partner enablement, approvals, and claims Provide partners with campaign-in-a-box materials and templates to simplify execution Track partner-sourced and influenced pipeline and report results Partner Enablement & Communications Liaison with product marketing & enablement to promote / propagate enablement assets for partners: battle cards, case studies, decks, etc. Drive regular communication via newsletters, portals, and webinars Support onboarding of new partners with go-to-market playbooks Analytics & Reporting Measure and report on partner marketing performance (pipeline, leads, ROI) Share insights and best practices across regions and internal stakeholders Qualifications 5–8 years of experience in B2B marketing, preferably with experience in partner or channel marketing Strong knowledge of co-marketing models and working with resellers, ISVs, or alliances Proficient in using tools like Salesforce, HubSpot/Marketo, Google Analytics, and Excel Exceptional project management, communication, and cross-functional collaboration skills Experience managing MDF programs is a plus Comfortable working in a fast-paced, metrics-driven environment Bachelor’s degree in Marketing, Business, or a related field (MBA is a plus) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

HR Operations Specialist India (TL/TM) **Location:** Hyderabad India **Flexibility to operate in different shifts as needed including night shifts **Experience:** Minimum 8+ years for TL; 10+ years for TM **Comp: TL- Max 16-17L; TM: 19-20L **Notice Period: 30days- 60days Primary Skills: Hire to Retire (HR operations- end to end employee life cycle management); US operations experience; Workday tool proficiency mandatory. Role Overview: We are seeking a highly skilled and experienced HR Operations Specialist to join our team. The ideal candidate will have extensive experience in HR operations within India and be capable of independently managing all HR operations transactions without requiring extensive hand-holding. This strategic role is crucial for ensuring operational efficiency and seamless HR process execution as our organization continues to grow. Key Responsibilities: Manage the entire employee life cycle (Hire to Retire) efficiently. Demonstrate proficiency in HR processes and standard operating procedures. Handle appointment letters and documentation for India. Manage and coordinate queries on the ticket management tool (Freshservice). Liaise with employees, managers, and other HR colleagues to resolve HR-related queries. Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, including onboarding, employee data management, and benefits enrollment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files and processing employee changes. Develop and manage change management and communication strategies, including email templates and how-to guides. Oversee the HR helpdesk and ensure comprehensive support for all HR-related inquiries. Preferred Qualifications: Graduate/MBA with a minimum of 5+ years of relevant experience in HR operations. Extensive experience in HR shared services functions and managing HR OPS for India. Proficiency in Workday and basic understanding of Google Suite applications, including Smartsheet. Excellent IT skills, particularly in MS Word, PowerPoint, and Excel. Strong written and verbal communication skills in English. Ability to work under pressure and meet tight deadlines. Strong administrative skills with the ability to manage a complex and varied workload. Desired Attributes: Smart and self-reliant, capable of representing the HR function independently. Flexible and adaptable to work in different shifts as required. Strong problem-solving skills and attention to detail. Ability to work collaboratively with cross-functional teams Interested candidates contact HR Hema@9136535233/ hemavathi@careerguideline.com

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description As the Director of Strategic Initiatives/Chief of staff for our Global SMB Commercial Sales organization, you will play a pivotal role in shaping the strategic direction and growth of this dynamic and customerfocused division. Reporting directly to the Senior Vice President of SMB Commercial Sales, you will be responsible for driving key initiatives, ensuring organizational alignment, and fostering a highperformance culture. Your role will encompass strategy development, transformation leadership, goal setting, operational excellence, and enhancing the overall employee experience within the organization. 1. Lead Strategic Initiatives and Transformation: - Collaborate with the SVP and other senior leaders to develop and implement transformative strategies that drive growth and operational excellence. - Adapt strategies based on feedback, evolving market dynamics, and business needs, maintaining a strong focus on achieving measurable outcomes. - Oversee and shepherd critical initiatives (both short-term and long-term) from concept to execution, ensuring alignment with organizational goals. 2. Drive Goal Setting, Monitoring, and Organizational Alignment: - Lead the goal-setting process for the SMB Commercial Sales organization, ensuring alignment with broader company strategies. - Cascade goals throughout the organization, creating a cohesive, focused, and results-oriented team. - Establish an effective operating rhythm that balances agility with a steadfast focus on strategic priorities, ensuring timely adjustments when market conditions shift. 3. Enhance Communication and Reporting: - Develop and deliver clear, concise, and impactful communications on behalf of the SVP. - Prepare reports, presentations, and updates that communicate key milestones, insights, and progress to internal and external stakeholders. 4. Problem-Solving and Crisis Management: - Proactively identify potential challenges and obstacles, offering strategic solutions and problemresolution approaches. - Demonstrate resilience and adaptability in a high-change environment, maintaining composure and clarity under pressure. 5. Deliver Operational Excellence: - Identify opportunities to streamline processes, drive operational efficiency, and implement industry best practices within the SMB Commercial Sales organization. - Foster a culture of continuous improvement, ensuring that the organization remains at the forefront of industry standards. 6. Excel in Stakeholder Management: - Act as a liaison between the SVP and other departments, ensuring alignment with overall business objectives and maintaining strong relationships across the organization. - Navigate complex organizational dynamics with high emotional intelligence, diplomacy, and integrity. 7. Foster a Thriving Work Environment: - Promote collaboration, innovation, and a positive work culture within the SMB Commercial Sales organization. - Implement strategies to enhance employee engagement, satisfaction, and overall well-being. 8. Demonstrate Business Acumen and a Data-Driven Approach: - Leverage strong business acumen and data-driven decision-making to guide the strategic direction of the organization. - Utilize financial acumen to manage budgets, forecast accurately, and ensure sound financial planning. Qualifications A minimum of 15+ years of experience in sales-related strategy roles or in Consulting within the technology sector, preferably in the software industry. Deep knowledge of the B2B SaaS industry, including market trends, competition, and emerging technologies. Proven ability to set and achieve ambitious goals, fostering a culture of results and accountability. Strong track record of applying strategic thinking and vision to drive significant impact within an organization. Experience in aligning organizational goals and driving successful transformation initiatives. Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively. Strong financial acumen and experience in managing budgets, forecasting, and financial planning. Outstanding problem-solving skills, with the ability to analyze situations, identify solutions, and drive effective resolutions. High political acumen to navigate complex organizational dynamics and build consensus among diverse teams. Ability to thrive in a fast-paced, dynamic environment, adapting to changing circumstances with resilience and composure. Leadership qualities that inspire and motivate global and diverse teams to achieve their best performance. Experience in crisis management, with the ability to make sound decisions under pressure. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role If you’re stepping into the world of Learning & Development and love organizing, communicating, and working behind the scenes to make things run smoothly, this role is for you! As a Learning & Development specialist, you will play a key role in supporting the operations, logistics, and learner communications for our global learning programs. You'll help create seamless experiences for learners and build a strong foundation for your career in L&D. Key Responsibilities Facilitate early career and manager learning sessions (both virtual and in-person). Assist in developing presentation decks, feedback forms, and training reports. Support program logistics: scheduling sessions, managing invites, coordinating attendance, and collecting feedback. Maintain program trackers, attendance records, and ensure data accuracy. Respond to learner queries and ensure smooth session execution. Support LMS operations: content uploads, course assignments, and learner support. Partner with internal teams to coordinate nominations and promote learning opportunities. Qualifications 6–8 years of experience in HR, Learning Coordination, or Training roles; Should have facilitation skills. Basic understanding of Learning Management Systems (LMS). Comfortable working with Google Workspace/MS Office tools (Docs, Slides, Sheets, Calendar). Highly organized, detail-oriented, with strong communication skills. A proactive learner with a positive, can-do attitude. Able to manage time effectively and prioritize in a fast-paced environment. Additional Information Are excited about building your career in a high-growth tech environment. Enjoy working with people and enabling learning initiatives. Are curious, dependable, and open to feedback and growth. Are passionate about making an impact in Learning & Development. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CX) and employee experience (EX). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role: Involved in every phase of SDLC, Lead SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and the successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a Lead SET is responsible for writing and reviewing test cases, integrating test algorithms, automation scripts and uncovering potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Lead SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways. This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies. About the Team: The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others. This is a team that knows what is right, learns from each other and is passionate about upholding Freshworks reputation in a world-class product market. Responsibilities ● Lead end to end Testing and Automation Process ● Design and implement efficient Testing practices ● Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code ● Participate in Planning meetings and ensure quality at all levels of SDLC ● Provide estimations for Manual and Automation ● Provide Testing and Automation Strategy for newly developed Features ● Identify the right tool and set up the automation framework for UI, API, and Microservices ● Increase Automation confidence by reducing random test failures ● Work closely with the Development team and ensures code is delivered with high code coverage ● Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing and Automation ● Responsible for QA metrics and Automation ROI and report them to management ● Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing ● Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process ● Measure and Investigate Defect Leakage and provide preventive measures ● Identify CI / CD tools, define branching strategies, setup CI / CD pipeline ● Responsible for providing QA Tech debts and Automation Roadmaps ● Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline Qualifications Qualifications ● 7-10 yrs of experience in automation testing ● Passionate about QA and breaking software systems ● Good knowledge on Software Testing concepts and methodology ● Good Understanding of Web fundamentals (MVC, HTML, JavaScript, CSS, Server-Side Programming and Database) ● Good programming skills (Java / Ruby / Python / node. js / JavaScript) ● Good knowledge on Object Oriented Programming concepts and Design Patterns ● Hands on Knowledge of Test Automation approaches, Frameworks and Tools ● Hands on experience in UI, API, Cross browser Testing Tools and Automation ● Hands on any of performance Testing and Tools (Jmeter / Loadrunner / Gatling) ● Hands on knowledge on Continuous Integration & Continuous Deployment and Continuous integration tools (Jenkins / Travis / Teamcity) ● Good Analytical and Problem-Solving Skills ● Good verbal and written communication skills Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Overview: Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes. Responsibilities: ● Own the development practices and standards for your team ● Own the technical architecture, drive engineering design and shoulder critical decisions ● Understand, prioritize and deliver the feature roadmap while chipping away at the technical debt ● Work effectively with a cross-functional team of product managers, designers, developers and QA ● Own the communication of the team’s progress and perception of the team itself ● Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution ● Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team ● Continuously improve the productivity of your team by identifying investments in technology, process and continuous delivery ● Own the morale of your team, unblock them at critical junctures, break ties in a timely manner ● Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers Qualifications ● Education: Bachelor's Degree in the technical field OR equivalent work experience ● A minimum of 10 years of relevant professional work experience ● A minimum of 3 years of experience in managing a high performing engineering team ● A minimum of 6 years of object-oriented software development experience as an individual contributor ● Experience developing software in a commercial software product development environment ● A polyglot in programming languages with the ability to learn new technologies as the need arises ● Experience building large-scale performance services ● Experience leading teams that built software products fo Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Lead - Integrated Marketing (Virtual Events) Are you passionate about creating seamless, high-impact virtual events? Do you thrive in a fast-paced, dynamic environment? Freshworks is looking for a Virtual Events Lead to drive the logistics, execution, and innovation behind our virtual experiences. If you love orchestrating engaging virtual events that captivate audiences, this is the role for you! What you’ll do: Own the virtual event process: Manage the intake of event requests, keep the virtual event calendar current, and ensure seamless communication with stakeholders. Design impactful landing pages: Craft compelling, conversion-optimized event landing pages that grab attention and drive registrations. Set the stage for success: Create dynamic live and simulated virtual events that reflect our brand and enhance audience engagement. Master the tech and logistics: Ensure smooth operations by setting up webinar platforms, running tests, managing registrations, and troubleshooting in real time. Boost event visibility: Partner with our email center of excellence to promote our virtual events through targeted email campaigns and integrated marketing strategies. Deliver an engaging experience: Enable speakers on the platform, moderate Q&A, chat, and interact with attendees through polls and surveys to maximize engagement. Measure, learn & improve: Track performance metrics, analyze attendee engagement, and optimize future events for better results. Success Metrics (KPIs): Registration & attendance growth: Drive higher sign-ups and maximize participation. Audience engagement: Track interaction levels, live participation, and attendee feedback. Operational excellence: Continuously refine processes to enhance event execution efficiency. Qualifications What You Should Bring to the Table: Project management rockstar: You’re a pro at juggling multiple events, keeping stakeholders aligned, and ensuring deadlines are met. Collaboration champion: You thrive in a cross-functional environment, working with marketing, sales, and web teams to make events successful. Tech-savvy builder: Experience with webinar platforms (Zoom, Goldcast), website CMS tools (Contentful), and marketing automation platforms (Marketo, HubSpot, Salesforce). Detail-oriented and precise: You spot and fix issues before they happen, ensuring flawless execution across all event elements. Process innovator: You’re always looking for ways to improve workflows, automate processes, and enhance efficiency. Data-driven decision maker: You use analytics to optimize event performance, track success, and continuously improve audience engagement. Adaptable & agile: You thrive in a fast-moving environment and are comfortable evolving with changing priorities. Additional Information We provide enterprise-grade service software without the complexity, helping to deliver exceptional customer and employee experiences. Join our team to shape the future of virtual events and bring fresh, engaging experiences to life! Ready to make an impact? Apply now and help us revolutionize virtual experiences! At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Required Qualifications • Salesforce Administrator Certification. • Minimum 3 years of Salesforce administration experience. • Strong knowledge of Salesforce Sales Cloud capabilities. • Proficiency in Salesforce Flows and automation tools. • Experience with 3rd-party APIs and external system integrations. • Experience working with IT service management tools • Solid understanding of object-oriented programming (OOP) principles. • Demonstrated success in Salesforce integration projects. • Experience with standard Salesforce reporting and dashboard tools. Preferred Skills and Experience • Bachelors degree in Computer Science or a related field. • Experience with Fresh service • Experience with Salesforce security features and user permissions. • Prior experience re-engineering Salesforce configurations for enhanced workflows. • 2+ years of software development experience (e.g., Apex, Java, C#, Python). • Experience conducting audits and ensuring data integrity. • Strong project management, multitasking, and organizational skills. • Strong documentation practices and attention to detail. • Excellent verbal and written communication, presentation, and interpersonal skills. • Proven ability to prioritize tasks and make sound decisions under pressure. • Small business finance experience is a plus. • Spanish language proficiency is a plus. • Team-oriented with a proactive, can-do” attitude and willingness to dive into tasks.