291 Freshservice Jobs - Page 3

Technical Presales Manager Digital Workplace ServicesLocation: Flexible (India preferred) Function: Presales / Solution Consulting Reports to: Director Solutions Presales Travel: Up to 25%About the roleTeceze is expanding its Digital Workplace Services (DWS) portfolio globally. We're looking for a hands-on Technical Presales Manager who can translate customer pain points into scalable, secure, and margin-positive solutions across multilingual service desk, field services (FSO), device lifecycle management, modern endpoint management (Autopilot/Intune/MDM), smart lockers IT vending, IT asset disposition (ITAD) data wiping, and IT asset management (ITAM).You'll lead discovery, solution archite...

Want to join our Trimble Cloud Core Platform Support's DevOps Level 3 organization to support Trimble’s mission to transform the way the world works? What You Will Do Respond to customer inquiries via email, casework, and chats. Identify, troubleshoot, document, follow up and resolve internal customer inquiries in a timely manner. Advanced troubleshooting of supported services. Coordination with the Trimble Cloud Core Platform L1-L4 colleagues from around the world in a customer support 24/7 follow-the-sun model. Incident response management and escalation to Service teams (SRE & Software Engineering) when needed for reaching resolution. All while providing timely and accurate information to...

Job Title: Snap Development Location: Hyderabad (Hybrid) Experience: 6–12 Years (STRICTLY) Employment Type: Permanent Notice Period: Immediate Joiners Only About the Company Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future. Lead BABS My duties a Basic Fresh Service Service now SNAP Development skills rest API experience Incident support Team UATesting Participating in discussions with Engineers and designing the Functional...

Company Description Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy ...

Company Description Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy ...

Act as the first POC for users via phone, email, or ticketing system. Log, categorize, and prioritize incidents and service reqs in the Service Desk Troubleshoot basic IT and cloud-related issues Escalate unresolved issues to L2/L3 support teams

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Platform & Process Deep hands-on with Freshservice : Service Catalog, Workflow Automator, SLAs/OLAs, automations, portal, roles/groups, CMDB/Asset , Change/Release , Problem , Knowledge , Freshservice Analytics. Practical ITIL v3/v4 understanding and KPI design across Incident/Request/Problem/Change/Asset/CMDB/KM/MIM. Integration & Automation REST APIs, JSON, webhooks ; basic scripting ( PowerShell/Python/JavaScript ) for data loads/utilities. SSO/IDP ( Azure AD/Okta ), messaging ( MS Teams/Slack ), dev tools ( Jira/Azure DevOps ), monitoring/alerting, asset sources; familiarity with iPaaS (Workato/Power Automate) is a plus. Data & Reporting Data modeling/mapping, cleansing, and validation f...

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment. ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumb...

We are looking for a technically sharp and detail-oriented IT Support Engineer (L1) to join our IT team. This role is ideal for someone who thrives in a fast-paced environment and wants to grow their experience in cloud monitoring, security operations, and cost optimization, alongside providing frontline support. As the first point of contact for IT issues, you’ll ensure users are supported promptly and effectively while also taking ownership of critical monitoring tasks across Microsoft Entra ID (Azure AD), AWS services, and core infrastructure. You’ll work closely with the Head of IT and Sr. IT Expert to keep operations running smoothly, surface early warning signs, and contribute to a sec...

We are seeking a motivated and customer-focused L1 Support Engineer to join our IT support team. The ideal candidate will provide first-level technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems to higher-level teams when necessary. Strong communication skills and a service-oriented mindset are essential for this role. Responsibilities Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices. Support installation, configuration, and maintenance of operating systems and standard software applications. Handle user account management tasks such as password reset...

Company Description Team Come join the ITAM Content Management team that is committed to deliver customers across the globe with one single platform to manage all their IT Assets. A key requirement to support effective IT Asset Management is to normalize hardware and software discovery data and reconcile them towards an effective management of IT assets. These require a comprehensive library of hardware and software models from major manufacturers, as well as normalization rules. We are building a team to manage this content service, a critical component of our IT Asset Management solution. Role You will be working on building and enhancing the content services, an integral part of our ITAM ...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

About Us Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service delivery. Position Overview We are seeking a Service Delivery Manager (SDM) to set up and lead our complete service delivery system from the ground up . This role is ideal for a professional with 5+ years of experience in ITSM delivery who can establish delivery frameworks, standardize processes, ensure service quality, and drive cust...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (mar...

Role Overview The Lead IT Support Engineer will be responsible for overseeing IT Support operations for Chargebee globally. This role requires both hands-on technical expertise and leadership skills to actively support IT Support Engineers in troubleshooting and resolving complex issues, guide the team effectively, ensure high-quality end-user support, and continuously improve IT service delivery Responsibilities : Desk Management : Lead and manage service desk operations : triage and prioritize tickets, manage SLAs, oversee L2/L3 escalations, and ensure high-quality resolution. Create and maintain a monthly IT shift roster to ensure adequate & Innovation : Build and implement IT Support aut...

Title: L1 Cloud Support Engineer Reports to: Technical Operations Manager Job Description: 1st Line Support for Cloud based applications (AWS, Azure, Google Cloud) Investigate and resolve incidents at first line to maintain application availability Supporting circa 100 cloud based applications Communicate updates with requesters and stakeholders throughout incidents via ticketing platform and instant messenger Participate in technical investigations and relay/update stakeholders on progress Able to analyze service dashboards to identify issues with services Able to follow written runbooks to restore service quickly and efficiently Knowledge of ITIL Processes including Incident Management, Re...

Exp: 5 -10 years Requirements: We are looking for a Product Manager with deep expertise in ITSM / CSM solutions to drive the strategy, roadmap, and execution for our enterprise product line. The ideal candidate should have experience in developing, managing, and scaling SaaS-based ITSM or CSM platforms and a solid understanding of ITIL processes, incident management, service request management, knowledge management, and customer experience workflows Key Responsibilities: Define the product vision, strategy, and roadmap aligned with business goals and customer needs. Identify market trends, competitive landscape, and opportunities in the ITSM / CSM space. Collaborate with stakeholders to prio...

Title: L1 Cloud Support Engineer Reports to: Technical Operations Manager Job Description 1st Line Support for Cloud based applications (AWS, Azure, Google Cloud) Investigate and resolve incidents at first line to maintain application availability Supporting circa 100 cloud based applications Communicate updates with requesters and stakeholders throughout incidents via ticketing platform and instant messenger Participate in technical investigations and relay/update stakeholders on progress Able to analyze service dashboards to identify issues with services Able to follow written runbooks to restore service quickly and efficiently Knowledge of ITIL Processes including Incident Management, Req...

Job Title - IT Administrator - India Location - Chennai - India About Tazapay Tazapay is a cross border payment service provider. They offer local collections via local payment methods, virtual accounts and cards in over 70 markets. The merchant does not need to create local entities anywhere and Tazapay offers the additional compliance framework to take care of local regulations and requirements. This results in decreased transaction costs, fx transparency and higher auth rates. They are licensed and backed by leading investors. www.tazapay.com What’s exciting waiting for You? This is an amazing opportunity for you to join a fantastic crew before the rocket ship launch. It will be a story y...

Product Manager Location: Remote (US Time Zone Overlap Required) Salary: ₹10L – ₹25L Experience: 1–5 Years (with prior GSI experience required ) Backed by: Village Global & leading angel investors About FuturePath AI FuturePath AI is transforming enterprise operations with agentic AI and automation. Our platform enhances efficiency, reduces downtime, and elevates employee experience—driving measurable business outcomes for enterprises. The Role We’re seeking a Product Manager with a background in a Global System Integrator (GSI) . GSI experience is essential as this role requires an understanding of complex enterprise ecosystems, IT workflows, and client delivery models. This is a high-owner...

Location: Kochi, Kerala, India. Permanent, Full Time. Shift Hours: Morning Shift (6.30am - 3.30pm) About Us: Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience t...

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Job Description Freshworks is seeking an experienced Director of Prod...