157 Freshservice Jobs - Page 3

Technical Program Manager - saasgenie Job Description Company Overview saasgenie is seeking an experienced Technical Program Manager to join our dynamic technology team based in North America. As a key leader in our organization, you will drive the successful delivery of complex technical programs focused on custom SaaS integrations and data migration solutions. This role requires a unique combination of technical expertise, customer-facing skills, and program management excellence to deliver exceptional value to our clients. Position Summary The Technical Program Manager (TPM) will oversee the end-to-end lifecycle of technical projects, combining deep technical expertise with strong program management skills and customer engagement capabilities. This role requires proven experience with SaaS platforms, integration development, and data migration projects, along with the ability to confidently present to customers and contribute to business development efforts. Key Responsibilities Technical Leadership & Program Management Manage complete project lifecycles for custom SaaS integrations and data migration initiatives Lead technical architecture discussions and integration design reviews for Freshdesk, Intercom, Freshservice, and other SaaS platforms Oversee custom application development projects from requirements gathering through deployment and support Coordinate complex data migration programs including data assessment, transformation, validation, and cutover activities Drive the technical program management for data migration product offerings, ensuring successful delivery of complex data transformation and migration projects for enterprise customers Lead the development and delivery of custom integrations and applications for major SaaS platforms with direct customer interaction and business development support Ensure technical solutions meet scalability, security, and performance requirements Drive continuous improvement initiatives across all technical programs Customer Engagement & Business Development Present technical solutions and project proposals confidently to prospective and existing customers Lead customer discovery sessions to understand integration requirements and migration needs Collaborate with sales teams to develop compelling technical proposals and support deal closure Conduct technical demonstrations and proof-of-concept presentations Manage customer expectations and maintain strong relationships throughout project delivery Serve as the primary technical point of contact for enterprise customers during project execution SaaS Platform Expertise Leverage deep knowledge of Freshdesk, Intercom, and Freshservice platforms to design optimal integration solutions Stay current with platform updates, API changes, and new capabilities across supported SaaS ecosystems Develop and maintain integration patterns and best practices for supported platforms Troubleshoot complex integration issues and provide technical guidance to development teams Ensure compliance with platform-specific security and governance requirements Data Migration Leadership Lead data migration projects from initial assessment through successful production cutover Develop comprehensive migration strategies including data mapping, transformation rules, and validation procedures Coordinate with customer technical teams to understand source systems and target requirements Manage migration testing, validation, and rollback procedures Ensure data integrity, security, and compliance throughout migration processes Cross-Functional Coordination Collaborate with Engineering, Product, Sales, and Customer Success teams to ensure project alignment Facilitate communication between technical teams and business stakeholders Coordinate dependencies across multiple customer projects and internal development initiatives Manage resource allocation and timeline coordination across all technical programs Provide regular status updates and metrics to leadership and customers Quality Assurance & Risk Management Establish and enforce quality standards for integration development and data migration processes Proactively identify and mitigate technical and operational risks Develop comprehensive testing strategies for integration and migration projects Ensure all deliverables meet functional requirements and customer specifications Coordinate post-deployment support and issue resolution activities Required Qualifications Education & Experience Bachelor's degree in Computer Science, Engineering, Information Technology, or related technical field 5+ years of technical program management experience with SaaS platforms and integrations 3+ years of hands-on experience with Freshdesk, Intercom, Freshservice, or similar SaaS platforms Proven experience managing data migration projects and working with enterprise data systems Demonstrated success in customer-facing technical roles with business development responsibility Technical Skills Deep expertise with SaaS platform APIs, webhooks, and integration architectures Strong understanding of Freshdesk, Intercom, and Freshservice platforms, including customization and integration capabilities Experience with data migration tools, ETL processes, and data transformation methodologies Knowledge of integration patterns, middleware solutions, and API management platforms Understanding of database technologies, data warehousing, and analytics platforms Familiarity with cloud platforms (AWS, Azure, GCP) and modern development frameworks Proficiency with project management and collaboration tools Customer & Business Skills Exceptional presentation and communication skills with proven ability to engage C-level executives Experience supporting sales processes and contributing to deal closure in technical roles Strong analytical and problem-solving capabilities with customer-focused mindset Demonstrated ability to translate complex technical concepts into business value propositions Experience managing customer expectations and delivering successful outcomes in enterprise environments Negotiation skills and ability to manage scope changes and timeline adjustments Leadership & Management Skills Proven track record of leading complex, multi-stakeholder technical programs Experience managing multiple concurrent projects with competing priorities Strong organizational skills with attention to detail and ability to work under pressure Ability to influence and lead cross-functional teams without direct authority Conflict resolution skills and experience managing challenging customer situations Preferred Qualifications Experience with additional SaaS platforms beyond Freshdesk, Intercom, and Freshservice Background in enterprise software sales or business development Project Management Professional (PMP) or Agile/Scrum certification Experience with specific data migration tools and platforms Knowledge of compliance frameworks relevant to enterprise data handling Previous experience in a SaaS or integration services company Understanding of modern data architecture patterns and cloud-native solutions Work Environment & Expectations Location & Travel Based in North America with flexible remote work options Occasional travel required for customer meetings and project kick-offs Availability for customer calls across different time zones as needed Performance Expectations Lead multiple concurrent projects across integration and data migration initiatives Maintain high customer satisfaction scores and successful project delivery rates Contribute measurably to sales pipeline development and deal closure Drive continuous improvement in delivery processes and customer experience Success Metrics In this role, success will be measured by: Successful on-time delivery of integration and migration projects Customer satisfaction scores and reference-ability Contribution to sales pipeline and deal closure rates Quality metrics including post-deployment issue rates Team productivity and process improvement initiatives Revenue impact from successfully delivered projects

🚀 We’re Hiring: Delivery Head – India 📍 Location: Chennai / Remote (India) 📢 Type: Full-Time | Leadership | Delivery & Customer Success 🌐 Website: www.saasgenie.ai 💡 About SaaSGenie At SaaSGenie , we help businesses adopt SaaS platforms— faster, smarter, and more human . Our implementation and migration services for tools like Freshservice, Rocketlane, Zendesk, and others power enterprise transformation across ITSM, CX, and Project Delivery. We’re scaling rapidly and looking for a Delivery Head – India to lead our India-based delivery operations and serve as a core member of our global leadership team. 🎯 The Role: Delivery Head – India As Delivery Head – India , you will be responsible for building and managing our India delivery team, ensuring the successful execution of SaaS implementation projects, and driving customer satisfaction through consistent, high-quality delivery. 🧭 What You’ll Lead India Delivery Operations: Oversee all implementation, migration, and onboarding projects executed from India across global customers. People Leadership: Recruit, mentor, and grow a cross-functional team of project managers, consultants, and technical leads. Execution Excellence: Ensure project timelines, quality, and customer success metrics are consistently met. Process & Playbooks: Define and improve delivery processes, templates, documentation standards, and handoff models. Customer Engagement: Support pre-sales and post-sales discussions to align delivery with customer expectations. Global Coordination: Work closely with the leadership teams in North America and APAC to ensure smooth delivery handshakes and global capacity planning. Partner Enablement: Strengthen our delivery readiness for platforms like Freshworks, Rocketlane, and Zendesk. 🧠 What You Bring 10+ years of delivery experience in SaaS, IT services, or product implementation—at least 3–5 years in a leadership role. Hands-on experience delivering ITSM, CX, or SaaS transformation projects (Freshservice, Jira, Zendesk, Salesforce, Rocketlane, etc.). Strong background in building and scaling delivery teams in India. Proven ability to implement and manage delivery KPIs, capacity plans, and risk frameworks. Excellent stakeholder management and client-facing communication skills. Experience managing both direct team members and vendor/partner delivery resources. 🎁 Nice to Have Experience working with North American/European clients. Familiarity with tools like Workato, Zapier, Rocketlane, or ITIL-based platforms. Certifications: PMP, Prince2, ITIL, or Agile/Scrum. ✨ Why Join SaaSGenie? 🛠 Help define and lead India delivery for a next-gen SaaS services brand. 🌍 Work with global clients and product partners at the cutting edge of SaaS. 🚀 Shape a team and culture from the ground up. 💡 Join a founder-led company where your impact directly drives growth. 📩 Apply now: hiring @saasgenie.ai Let’s deliver transformation—at scale, with heart.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Job Overview: We are looking for a creative and data-driven Growth Marketer to join our dynamic SaaS Revenue growth team. This role will be focused on strategizing and executing growth hacks to drive customer acquisition via owned channels, including the company website. The ideal candidate is passionate about experimentation, understands user behavior deeply, and thrives on improving conversion metrics across the funnel. Key Responsibilities: Growth Strategy & Experimentation: Design and execute innovative growth hacking experiments across owned digital properties. Use rapid experimentation frameworks to identify high-impact growth opportunities and optimize the funnel. Website Conversion Optimization: Collaborate with the website and design teams to create, test, and optimize high-converting landing pages. Use A/B testing, heatmaps, and analytics to understand user behavior and improve key page metrics. User Journey Personalization: Personalize the user journey across the website based on visitor behavior, intent, and segment. Implement tools and tactics to deliver contextual content and experiences to drive conversions. Customer Acquisition via Owned Channels: Develop acquisition strategies using owned assets such as blog, landing pages, email, and chat. Monitor and optimize the performance of these channels with a focus on reducing CAC and increasing MQLs. Analytics & Insights: Track performance of growth experiments and site changes; share actionable insights. Report on growth KPIs including conversion rates, CAC, MQLs, and website engagement metrics. Cross-functional Collaboration: Partner with content, product marketing, design, SEO, and analytics teams to align growth goals and execute campaigns. Qualifications 5-8 years of experience in growth marketing or performance marketing, ideally in a SaaS environment. Proven track record of running and scaling growth experiments. Strong understanding of CRO, A/B testing, and website personalization tools (e.g., Optimizely, VWO, Google Optimize). Familiarity with website analytics platforms (Google Analytics, Mixpanel, Hotjar, etc.). Data-driven mindset with a strong understanding of metrics and experimentation. Excellent communication, creative thinking, and collaboration skills. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Title: Service Delivery Manager – ITSM/ESM Tools (ServiceNow & Others) Location: Hyderabad, India Job Summary: We are looking for an experienced Service Delivery Manager to oversee the implementation, operations, and continuous improvement of ServiceNow and other enterprise service management (ESM) and IT service management (ITSM) platforms . Acting as the single point of contact (SPOC) for all service delivery and operational matters, this role will ensure effective end-to-end management of tools, processes, and stakeholders to support business objectives. Key Responsibilities: Service Management & Delivery Own the delivery, administration, and operational excellence of ServiceNow and other ITSM/ESM platforms (e.g., Jira Service Management, BMC Remedy, Ivanti, Freshservice, etc.). Manage and monitor day-to-day platform performance, availability, and compliance with SLAs and KPIs. Ensure effective incident, problem, change, and request management across all tools. Implementation & Enhancement Lead new implementations, platform upgrades, module rollouts, and integrations between ITSM/ESM systems. Oversee requirements gathering, solution design, configuration, and deployment activities. Stakeholder Engagement Serve as the primary liaison between business teams, technical teams, and vendors for all tool-related initiatives. Conduct regular service reviews, operational reporting, and performance reviews with stakeholders. Continuous Improvement & Governance Drive process improvements, automation opportunities, and tool optimization to enhance user experience and service efficiency. Define and enforce governance standards, policies, and best practices across platforms. Project Management Develop project plans, track milestones, and manage risks for multiple parallel initiatives. Coordinate testing, training, and deployment activities with relevant teams. Team & Vendor Management Guide and mentor support and operations teams working on the various ITSM/ESM tools. Manage third-party vendors, contracts, and performance agreements to ensure service quality. Required Skills and Experience: Experience: Minimum 8–10 years in IT service management, operations, or delivery roles. 3–5 years of experience managing ServiceNow plus exposure to at least one or more other ITSM/ESM tools (e.g., Jira Service Management, BMC Remedy, Ivanti, Freshservice). Proven track record managing implementations and operations across complex enterprise environments. Technical Skills: Strong understanding of ITSM/ESM tools, including configuration, administration, and integrations. Familiarity with ITIL processes and service management best practices. Ability to work across multi-tool environments and drive harmonized processes. Soft Skills: Excellent communication, negotiation, and stakeholder management capabilities. Strong problem-solving and analytical thinking. High degree of ownership and accountability. Education and Certifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. ITIL Foundation certification (preferred). ServiceNow and/or other ITSM tool certifications are a plus. Work Location: Hyderabad, India Onsite work model (as per customer policy) Employment Type: Full-time, Permanent

Full time | Work From Office This Position is Currently Open Department / Category: MANAGEMENT Listed on Jun 30, 2025 Work Location: HYDERABAD Job Descritpion of CMDB-Configuration Management Database 6+ Years Relevant Experience We are seeking a highly skilled CMDB Engineer with deep experience in Configuration Management and IT Service Management (ITSM) platforms such as ServiceNow and Freshservice. The ideal candidate will be responsible for designing, implementing, and managing a robust CMDB, ensuring accurate representation of IT assets and services. Primary Responsibilities: CMDB Administration: Design and maintain CMDB taxonomy, service mappings, and class structures. Configure and manage CMDB classes, attributes, and relationships to reflect the IT infrastructure accurately. Oversee the entire data lifecycle, including onboarding of new Configuration Items (CIs), data cleansing, and decommissioning of retired assets. Discovery & Event Management: Implement and manage ServiceNow or Freshservice Discovery solutions for CI identification and maintenance. Configure and optimize Event Management, including integration with third-party monitoring tools for proactive infrastructure insights. ITSM Design & Development: Design, develop, and configure the ServiceNow/Freshservice platform including modules such as: Service Catalog Incident, Problem, and Change Management CMS and workflow customizations Build and test custom forms, tables, and workflows based on business requirements. Support ongoing system administration including updates, enhancements, and platform upgrades. Required Qualifications: Solid experience administering and developing within ServiceNow or Freshservice environments. Hands-on knowledge of JavaScript, Web Services, and common ITSM tools (e.g., HP, BMC, CA, IBM). Expertise in Service Mapping, Discovery, and CMDB data lifecycle management. Strong familiarity with ITIL processes; ITIL v3 Foundations certification is required. Proven experience with IT Service Asset and Configuration Management. Effective in client-facing roles with strong verbal and written communication skills. Skilled in tools such as Microsoft Visio, Word, and PowerPoint. Experience working in Agile development environments. Desirable Skills: Strong consulting experience in delivering CMDB and ITSM solutions. Ability to lead technical implementation of ITIL-aligned methodologies within ServiceNow or Freshservice. Experience in CI integration, data accuracy assurance, and platform scaling strategies. ITIL Foundation Certification is a plus. Required Skills for CMDB-Configuration Management Database Job CMDB Fresh Service/ServiceNow JavaScript ITIL ‍ Our Hiring Process Screening (HR Round) Technical Round 1 Technical Round 2 Final HR Round

Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits

HR Operations Specialist India (TL/TM) **Location:** Hyderabad India **Flexibility to operate in different shifts as needed including night shifts **Experience:** Minimum 8+ years for TL; 10+ years for TM **Comp: TL- Max 16LPA; TM: 18.5LPA Max **Notice Period: Immediate Joiners only. Role Overview: We are seeking a highly skilled and experienced HR Operations Specialist to join our team. The ideal candidate will have extensive experience in HR operations within India and be capable of independently managing all HR operations transactions without requiring extensive hand-holding. This strategic role is crucial for ensuring operational efficiency and seamless HR process execution as our organization continues to grow. Key Responsibilities: Manage the entire employee life cycle (Hire to Retire) efficiently. Demonstrate proficiency in HR processes and standard operating procedures. Handle appointment letters and documentation for India. Manage and coordinate queries on the ticket management tool (Freshservice). Liaise with employees, managers, and other HR colleagues to resolve HR-related queries. Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, including onboarding, employee data management, and benefits enrollment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files and processing employee changes. Develop and manage change management and communication strategies, including email templates and how-to guides. Oversee the HR helpdesk and ensure comprehensive support for all HR-related inquiries. Preferred Qualifications: Graduate/MBA with a minimum of 5+ years of relevant experience in HR operations. Extensive experience in HR shared services functions and managing HR OPS for India. Proficiency in Workday and basic understanding of Google Suite applications, including Smartsheet. Excellent IT skills, particularly in MS Word, PowerPoint, and Excel. Strong written and verbal communication skills in English. Ability to work under pressure and meet tight deadlines. Strong administrative skills with the ability to manage a complex and varied workload. Desired Attributes: Smart and self-reliant, capable of representing the HR function independently. Flexible and adaptable to work in different shifts as required. Strong problem-solving skills and attention to detail. Ability to work collaboratively with cross-functional teams.

HR Operations Specialist India (TL/TM) **Location:** Hyderabad India **Flexibility to operate in different shifts as needed including night shifts **Experience:** Minimum 8+ years for TL; 10+ years for TM **Comp: TL- Max 16LPA; TM: 18.5LPA Max **Notice Period: Immediate Joiners only. Primary Skills: Hire to Retire (HR operations- end to end employee life cycle management); US operations experience; Workday tool proficiency mandatory. Excellent Communication skills. Role Overview: We are seeking a highly skilled and experienced HR Operations Specialist to join our team. The ideal candidate will have extensive experience in HR operations within India and be capable of independently managing all HR operations transactions without requiring extensive hand-holding. This strategic role is crucial for ensuring operational efficiency and seamless HR process execution as our organization continues to grow. Key Responsibilities: Manage the entire employee life cycle (Hire to Retire) efficiently. Demonstrate proficiency in HR processes and standard operating procedures. Handle appointment letters and documentation for India. Manage and coordinate queries on the ticket management tool (Freshservice). Liaise with employees, managers, and other HR colleagues to resolve HR-related queries. Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, including onboarding, employee data management, and benefits enrollment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files and processing employee changes. Develop and manage change management and communication strategies, including email templates and how-to guides. Oversee the HR helpdesk and ensure comprehensive support for all HR-related inquiries. Preferred Qualifications: Graduate/MBA with a minimum of 5+ years of relevant experience in HR operations. Extensive experience in HR shared services functions and managing HR OPS for India. Proficiency in Workday and basic understanding of Google Suite applications, including Smartsheet. Excellent IT skills, particularly in MS Word, PowerPoint, and Excel. Strong written and verbal communication skills in English. Ability to work under pressure and meet tight deadlines. Strong administrative skills with the ability to manage a complex and varied workload. Desired Attributes: Smart and self-reliant, capable of representing the HR function independently. Flexible and adaptable to work in different shifts as required. Strong problem-solving skills and attention to detail. Ability to work collaboratively with cross-functional teams. Best regards, Manish Chauhan HR Executive | Career Guideline Mumbai / Bangalore 9136520859 manish@careerguideline.co.in

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM, ITAM, ITOM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Take Ownership: Own and build enterprise capabilities for EX suite of products. Develop deep domain expertise and understand trends in the ITSM market ( specifically the needs of enterprise / upper mid market customers) to come up with product vision. The role requires you to analyse, plan, document, build, release, and measure success for an end to end module including data and user experience modules. Ideal candidates would demonstrate independent ownership with deep SME and market knowledge to lead the product OKRs including integration with third party tools and acquired modules. Be a Customer Champion: Develop a sense of empathy with our Freshworks customer base and other Freshworks products that may be using the products you build, to build a thorough understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create product solutions with delightful end-user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, support and customer success, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Drive execution of product capabilities by working closely with your engineering team. Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications 8+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in. 5+ years of core product management experience in building features for internet software products. Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder. Attention to detail: every decision you make will affect every Freshservice customer and all their employees, so you need to dot the i's and cross the t's. Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability. Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders. A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals. Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment. Prior experience with building B2B SaaS products for enterprise customers. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 2 – 4 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Freshworks is seeking an experienced Director of Product Marketing to drive the growth of our flagship ITSM offering, Freshservice. Freshservice is Freshworks' $400M+ business disrupting the ITSM market by streamlining complex IT processes for mid-market and enterprise customers. In this role, you will lead a team of 8 product marketers to drive go-to-market strategies for AI-powered ITSM, IT asset management, and IT operations as we accelerate our enterprise expansion. Reporting to the Senior Director of Product Marketing, you will bridge go-to-market and product teams to deliver impactful marketing initiatives. Strong storytelling skills, a deep understanding of buyer personas, and the ability to craft compelling narratives are essential. Key Responsibilities: Strategic Leadership Develop and execute product marketing strategies to drive revenue and adoption for Freshservice Lead go-to-market planning to align with corporate revenue and retention goals Product Messaging and Positioning Craft compelling messaging to differentiate Freshservice in the market Ensure consistent narratives across campaigns and customer communications Market Understanding Deeply understand buyer personas to tailor marketing strategies Conduct market research and competitive analysis to inform product strategy Content and Sales Enablement Oversee creation of marketing collateral and sales tools to support the sales team Develop case studies and narratives showcasing Freshservice’s value Team Leadership Manage and mentor a team of product marketing professionals Foster a culture of innovation and collaboration Performance Measurement Track KPIs such as revenue growth and campaign effectiveness Use insights to refine strategies and optimize results Qualifications Experience 14-16 years in B2B product marketing, with 3+ years in leadership roles. Experience marketing IT or other technical products is preferred. Education Bachelor’s degree in Marketing, Business, or a related field; MBA is a plus Skills Strong storytelling, communication, and leadership skills; proven expertise in building go-to-market strategies for mid-market and enterprise audiences Market Insight Ability to analyze competitors and understand buyer personas Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3–12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Engineer - Cloud Operations (Platform Support)As a Cloud Operations Engineer in our Cloud Operations Center, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through to completion. WHAT YOU WILL BE DOING · Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods). · Analyze application and DB (RDS, MySQL) performance issues.Deeply investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing solutions. · Oversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues. · Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP. · Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents. · Proactively communicate with customers on technical issues when required. · Ability to guide junior engineers when needed technically. · Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation. · Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment. · Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times. · Collaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures. · Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance.Maintain operational documentation, including system diagrams, contact lists, and escalation paths. · Ensure compliance with relevant security and compliance policies. · Plan and coordinate scheduled maintenance activities with minimal impact to service availability. WHAT YOU BRING · Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. · Minimum of 3-5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure). · Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through analysis. · Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms. · Working knowledge of containerization and orchestration technologies, specifically Kubernetes.End-to-end technical accountability and operational ownership.Willingness to work in a 24/7 operating model. · Experience managing and troubleshooting network connectivity, including VPNs and connections to external networks. · Familiarity with monitoring tools and practices, with experience in setting up and responding to alerts. · Hands-on experience with log management and analysis tools, preferably Elastic Search. · Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring. · Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes. · Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.Experience with Grafana systems and dashboards is a plus. · Strong communication (written and verbal), interpersonal, and presentation skills. · Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment. · Experience in developing and documenting operational procedures and runbooks. · Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus. · Experience working in a SaaS environment is highly desirable. · Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring. · Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes. · Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.Experience with Grafana systems and dashboards is a plus. · Strong communication (written and verbal), interpersonal, and presentation skills. · Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment. · Experience in developing and documenting operational procedures and runbooks. · Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus. · Experience working in a SaaS environment is highly desirable. We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $Min,000 - $Max,000 annually. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.If required for this role, you will:Complete security & privacy literacy and awareness training during onboarding and annually thereafterReview (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy> Incident Response Policy/Procedures> Business Continuity/Disaster Recovery Policy/Procedures> Mobile Device Policy> Account Management Policy> Access Control Policy> Personnel Security Policy> Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value. Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success. Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience. Qualifications What We’re Looking For Customer-centric mindset: passion for simplifying complexities and delivering measurable value.\ Technical Expertise: ITIL certification or equivalent knowledge of service management. Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity providers like Active Directory. Problem-Solving Skills: Thrive in resolving challenges effectively. Strong Communication: Ability to explain technical concepts to non-technical audiences Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description  Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements.  Performs Product and Technical Support functions and provides routine support.  Provides remote technical support, configuring and desktop PC's, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved.  Own, refine, and implement build processes for desktops, laptops, and mobile devices.  Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively.  Provide effective and efficient support to our users while logging this information into FreshService Ticketing Tool.  Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem, and incident management procedures (based on the ITIL v4 standards).  Ensure that all calls and issues are dealt with in a timely and efficient manner.  Evaluate documented resolutions and analyse trends for ways to prevent future problems.  Identify and learn appropriate software and hardware used and supported by the organisation.  Escalate calls to the relevant work stream in a timely manner.  Report all suspected information security incidents and breaches.  Understand and adhere to all established CTM and IT policies, standards, and procedures, especially Information Security policies and operational procedures. Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Additional Information 100% Work from Office (24 X5) No Mobile Phones/storage devices allowed within the floor Rotational shifts Current office location is Vikhroli however team will move to Thane sometime in Mar’Apr’25

The key requirement is to have an L2 team member who would be responsible for doing continuous platform and jobs monitoring. Working Hours : 9:30 am - 7:30 pm EST - including a 30-mins overlap window for handover before and after the shift Working Days : Wed - Sun This is a critical position as the majority of the issues reported during these times. Resources are required to: Cyclically monitor dashboards and logs. Review the jobs running status and raise alerts in case of issues. Raise messages and alerts in designated groups in case an issue is observed on a Dashboard. If an issue is reported on FreshService, pickup the ticket, review and reproduce, pickup evidence from dashboard and logs and open a Priority bridge including designated Development and DevOps team member all within the defined SLA.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of way to get work done. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Job Description Job Summary: We are seeking a detail-oriented and customer-focused Onboarding Specialist for Freshworks Professional Services to guide customers through the onboarding process, ensuring they successfully adopt and integrate our ITSM product, Freshservice. This role requires strong communication,basic project management, and problem-solving skills to support customers from initial setup to full operational use of our solutions. Key Responsibilities: ● Serve as the primary point of contact for customers during the onboarding process. ● Execute methodically following a structured onboarding plan tailored to customer needs. ● Configure and customize service settings based on customer requirements. ● Monitor customer progress, collect feedback, and address concerns proactively. ● Develop and maintain comprehensive technical and architectural documentation, covering system configurations, integrations, and customizations ● Identify opportunities to enhance the onboarding experience and improve customer satisfaction. ● Provide product training and best practices to ensure seamless adoption. ● Collaborate with internal teams (Sales, Customer Support, Product, and Engineering) to resolve any onboarding challenges. ● Provide support for post-onboarding transition to account management or customer success teams. ● Act as a product leader instilling confidence by devising innovative solutions during implementation, assessing existing enterprise customer health for improvement suggestions, and providing valuable customer feedback to the product team ● Stay updated on industry trends, Freshworks product updates, and best practices to continually enhance the capabilities of the customer experience Qualifications Qualifications & Skills: ● Bachelor’s degree in Business, IT, Communications, or a related field (preferred). ● Overall 5-7 years of relevant industry experience ● 2+ years of experience in ITSM onboarding, customer success, account management, or a similar role preferably on Service Management SaaS tools like Manage Engine, Servicenow, BMC Helix, JIRA etc ● Excellent verbal and written communication abilities to lead customer conversations ● Ability to collaborate and work with Product, Engineering and Solution Architects to deliver best customer experience on Freshservice ● Technical proficiency with software platforms, CRM tools, and onboarding technologies. ● Ability to analyze customer needs and provide tailored solutions. ● Problem-solving mindset and ability to work independently. ● Experience in [Industry-Specific Knowledge, e.g., SaaS, Healthcare, Finance] is a plus. ● Proactive action taking and willingness to deliver more Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Summary As an IT Asset Management Analyst, you will support the IT Asset Management lifecycle by helping track and manage hardware and software assets throughout the organization. This is an excellent opportunity for recent graduates or early-career professionals who are eager to build a career in IT operations, procurement, or compliance. Key Responsibilities Maintain accurate inventory records of hardware and software assets Support procurement and deployment of IT equipment Assist with license compliance audits and renewals Collaborate with IT, finance, and procurement teams to ensure data accuracy Document asset lifecycle processes (acquisition, deployment, relocation, and retirement) Generate regular reports on asset utilization and compliance Required Skills & Qualifications Bachelor's degree in Computer Science, Information Technology, or related field (or in progress) Basic understanding of IT hardware (laptops, desktops, peripherals) and software licensing Familiarity with Excel, databases, or asset management tools Good organizational skills and attention to detail Eagerness to learn and adapt in a dynamic IT environment Preferred (Nice-to-Have) Internship or coursework in IT operations, procurement, or service management Exposure to ITIL practices or asset management systems like ServiceNow, Freshservice, etc.

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30242447 Job Description Job Summary: As an IT Asset Management Analyst, you will support the IT Asset Management lifecycle by helping track and manage hardware and software assets throughout the organization. This is an excellent opportunity for recent graduates or early-career professionals who are eager to build a career in IT operations, procurement, or compliance. Key Responsibilities: Maintain accurate inventory records of hardware and software assets Support procurement and deployment of IT equipment Assist with license compliance audits and renewals Collaborate with IT, finance, and procurement teams to ensure data accuracy Document asset lifecycle processes (acquisition, deployment, relocation, and retirement) Generate regular reports on asset utilization and compliance Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (or in progress) Basic understanding of IT hardware (laptops, desktops, peripherals) and software licensing Familiarity with Excel, databases, or asset management tools Good organizational skills and attention to detail Eagerness to learn and adapt in a dynamic IT environment Preferred (Nice-to-Have): Internship or coursework in IT operations, procurement, or service management Exposure to ITIL practices or asset management systems like ServiceNow, Freshservice, etc.

Role : Senior IT Compliance Engineer Location : Chennai, India. Employment Type : Full?time. Role Summary The Senior IT Compliance & Infrastructure Engineer is a hands?on senior engineer who designs, secures, and scales the corporate IT environmentGoogle Workspace, Okta, Jamf, Slack and other SaaS platformswhile ensuring that controls exceed frameworks such as SOC 2, ISO 27001, and PCI DSS. You will be the connective tissue between Infrastructure, Security, and Compliance, owning the full lifecycle of policies, tooling, audits, and automation that support 1,000+ employees across multiple geographies. Key Responsibilities Internal & External Audits : Schedule, execute, and document internal controls testing user activity review, laptop admin?access review, asset audits, etc. Provide evidence and SME support for external audits (SOC 2, ISO 27001, PCI DSS) and customer due?diligence requests. Incident & Risk Management Triage and investigate IT compliance/security incidents and DLP alerts; coordinate remediation with stakeholders. Track root causes, document post?mortems, and drive continuous control improvements. Policy & Process Engineering Develop, document, and continuously improve IT policies, runbooks, and KPIsleveraging AI and automation wherever possible. Champion the adoption of an AI?first mindset to streamline repetitive tasks and enhance service quality. Tool Lifecycle Management Lead procurement, renewals, and license expansions for corporate IT SaaS tools. Drive license optimisation and cost control; plan and execute tool sunsets in partnership with business owners. End-to-End Management of Corporate IT Tools Own day-to-day administration and the strategic roadmap for Google Workspace, Okta, Jamf, Slack, and other Corporate IT toolscovering configuration, capacity planning, compliance hardening, feature adoption, and continuous improvement. Access Management & Automation Build and maintain automated provisioning/de?provisioning with Okta Identity Governance, SCIM, and Workflows. Maintain least?privilege models and execute periodic user?access and activity reviews. IT Onboarding & Offboarding Orchestrate end?to?end onboarding of new joiners, provisioning birth?right access via both manual and automated workflows. Own the exit processcoordinate with HR, Risk and other teams to revoke all access within defined SLAs. Implementation & Integration of New Tools Integrate SSO, SCIM, and access?request workflows for newly procured tools. Publish self's ervice app bundles in Jamf / Jumpcloud. Service Ownership & Team Leadership Coach and develop junior engineers and support analysts, nurturing a security?first, compliance?driven culture rooted in continuous learning and curiosity. Required Skills & Experience AI?first mindset with demonstrable automation experience (Okta Workflows, Google Apps Script, Zapier, Python, JavaScript). 4+ years in corporate IT infrastructure, with 3+ years focused on compliance and security. Minimum 3 years administering Google Workspace and Okta, including advanced SSO/SCIM configurations. Practical expertise with Okta Identity Governance, Okta Workflows and Okta Device Access. At least 1 year managing Jamf Pro or an equivalent MDM for macOS/Windows fleets. Track record implementing and auditing PCI DSS, ISO 27001, and SOC 2 controls across IT systems. Hands?on experience conducting internal reviews (user activity & access) and managing enterprise DLP programs. Exceptional written & verbal communication skills paired with meticulous documentation abilities; able to translate technical controls for non?technical stakeholders and produce clear, audit?ready runbooks, diagrams, and knowledge?base articles. Nice to Have Software development experience in JavaScript or Python. Certifications such as Okta Certified Administrator/Consultant, Okta Certified Workflows, Associate Google Workspace Administrator. Familiarity with ITIL/ITSM tooling (Freshservice, Jira Service Management) and CMDB practices. Prior experience in a high?growth, global SaaS environment (1000 + endpoints, multi?OS). (ref:hirist.tech)

Job Summary Synechron is seeking a dedicated Service Desk Engineer to be the front line of technical support within our organization. This role is essential in providing timely and effective assistance to employees and clients by troubleshooting issues related to computers, mobile devices, and other technology assets. The successful candidate will contribute to maintaining smooth IT operations, ensuring high levels of user satisfaction, and supporting continuous improvement of service processes. This position offers a foundation for growth within the IT support domain and an opportunity to develop technical skills in a dynamic work environment. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) – knowledge of ticket logging, tracking, and resolution Remote diagnostic tools (e.g., TeamViewer, AnyDesk) Standard office productivity suites (MS Office, Google Workspace) Basic understanding of network troubleshooting tools (ping, traceroute) Preferred Software Skills: Knowledge of enterprise asset management tools Familiarity with collaboration tools (Microsoft Teams, Slack) Monitoring tools or dashboards (e.g., SolarWinds, Nagios) – basic awareness Overall Responsibilities Act as the initial contact for internal users and clients seeking technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows OS, Mac OS, and other desktop/laptop applications Perform remote troubleshooting and diagnostic procedures to identify root causes Ensure all support requests are logged accurately with detailed troubleshooting steps Provide clear instructions and walk users through technical solutions efficiently Escalate unresolved issues to senior support teams promptly Verify the readiness of conference rooms and support meeting setups for client visits Contribute to the knowledge base by documenting new troubleshooting procedures Follow up with users regularly to update on issue resolution status Share user feedback and suggested improvements with relevant teams Maintain organization of support processes and identify opportunities for procedural enhancements Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing hardware/software issues with Windows and Mac OS Preferred: Basic networking troubleshooting (connectivity, LAN/Wi-Fi issues) Operating Systems: Essential: Windows 7, Windows 8.1, Windows 10 Essential: Mac OS (latest and previous versions) Preferred: RedHat OS or other enterprise Linux distributions Tools & Platforms: Essential: Ticketing tools (e.g., ServiceNow, others) Preferred: Remote support platforms, diagnostic utilities Networking Concepts: Basic understanding of IP, DNS, DHCP, and network connectivity Experience Requirements Minimum of 2-4 years in a helpdesk or technical support environment Proven experience in managing Level 1 & Level 2 support tickets Hands-on experience troubleshooting desktop and laptop OS issues Experience in handling internal IT support requests in a corporate setting Knowledge of IT support best practices and ITIL fundamentals is advantageous Alternative experience: Candidates with equivalent practical experience managing end-user support in similar environments are encouraged to apply. Day-to-Day Activities Respond to support requests via phone, email, or ticketing tools promptly Troubleshoot hardware and software issues, guiding users through resolution steps Perform remote diagnostics and troubleshooting procedures Document all interactions, actions taken, and resolutions in ticket logs Coordinate with higher support levels when necessary Verify and prepare conference rooms or meeting setups before client visits Regularly update users on support progress and resolution timelines Share insights and suggestions for improving support procedures Participate in team meetings and knowledge sharing sessions Qualifications Educational background: BSc in IT, BCA, Computer Science, or relevant field Certifications: ITIL Foundation (preferred but not mandatory) Basic certifications in hardware or OS troubleshooting are advantageous Willingness to work in rotational shifts, including weekends and holidays when required Continuous learning mindset to stay updated with evolving technology support tools Professional Competencies Excellent problem-solving and troubleshooting abilities Strong organizational skills with the ability to prioritize tasks effectively Good written and verbal communication skills Customer-oriented attitude and professional demeanor Self-motivated and able to work independently Willing to adapt to shift schedules and varying workload demands Ability to collaborate effectively within a team environment S YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. Candidate Application Notice

Job Summary: The Support Engineer is responsible for providing technical support and expertise for the Graphene application, systems and in-scope customers solutions, ensuring their optimal performance and functionality. This role involves troubleshooting Graphene application issues, working with cross-functional teams to resolve incidents, and supporting end-users with technical queries related to Graphene and the associated systems. As a Support Engineer, you will also provide technical analysis, troubleshoot issues, and contribute to the enhancement of the overall Graphene Operations and support, analysing system performance, and recommending improvements or optimizations. Key Responsibilities: Provide technical support and troubleshooting expertise to resolve issues related to the Graphene products, applications and infrastructure. Analyse technical problems and identify root causes from cases and issues identified from our customers or through the automation channels Validate and recreate technical scenarios experienced in the Production environment as part of the Defect Management process. Log all validated defects into Aha and follow the Defect Management process. Where required, collaborate with developers and engineers to further assist to identify root causes and to implement solutions. Document technical solutions, processes, and support workflows to support knowledge-sharing and future scalability Prepare detailed technical documentation, including software design specifications, system architecture diagrams, and user guides. Support system upgrades, patches, and deployments in collaboration with the development and infrastructure teams. Provide training and guidance to end-users and peers on Graphene application functionality and best practices. Track, update and manage tickets through the PMC ITSM platform, maintaining regular customer facing case updates and resolving cases within SLA’s (Freshservice being the current tool of choice). Develop, implement, and maintain the Graphene Automation strategy and processes for testing all Graphene Customers within the remit of the robot. Collaborate with stakeholders to gather and define automation requirements and ensure solutions meet business needs. Design and maintain automation scripts, leveraging PMC tools. Identify additional tools as required and report the requirements to the Solutions and Operations Manager Continuously monitor the automation systems to ensure stability and proactively address potential issues. Resolve any identified issues highlighted through the automation and testing scripts Create, document and maintain a Customer Facing dashboard of automated testing performed. Document technical solutions, processes, and automation workflows to support knowledge-sharing and future scalability. Liaise with the Quality Assurance manager to onboard and amend the Automation processes to include new features and functions of the Graphene products, systems and applications within the automation scripts. Assist in the planning and execution of technology updates and system enhancements, ensuring minimal disruption to operations. Conduct performance analysis to identify opportunities for further optimization and automation. Skills and Experience: Strong understanding of automation tools and scripting languages (e.g., Python, PowerShell, or equivalent). Experience with systems integration, automation platforms, and workflow orchestration. Proficiency in troubleshooting and root cause analysis of technical issues. Knowledge of infrastructure components, and Software development processes Strong analytical skills with the ability to interpret data and make informed recommendations. Excellent communication skills, capable of explaining technical solutions to non-technical stakeholders.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Freshservice SRE team includes expert Software and System engineers who are custodians of Availability, Scalability and Performance of the SaaS products. We build tools and frameworks to monitor, load test and sometimes build full platform features that other products' use. We undertake architecture reviews and help the individual product teams to identify performance bottlenecks. We tend to look at the application from a system perspective bottom up rather than top-down. Our engineers have the freedom to pick the challenges that they work on and own the task to completion. Roles and Responsibilities: ● Strong software development skills in any one of the technologies (Python, Ruby, Java etc.,) ● Flag down potential performance issues at the development stage ● Provide technical assistance and ensure performance SLA are met ● Ability to derive and define NFR goals (SLIs, SLOs) and requirements ● Experience in APM/tracing tools and work collaboratively with development teams to enable quicker resolution of performance issues. ● Ability to deep-dive and find root cause for performance and scalability issues in production/non-prod environments ● Undertake system level debugging in Linux independently ● Mentor the juniors on performance engineering areas and debugging ● Collaborate and work closely with the product engineering team to share knowledge, tools, and best practices on performance engineering and scalability areas ● Knowledge on internal technologies such as load balancers, firewalls and database servers ● Broad technical and working knowledge on Kubernetes, docker, Windows, Linux, ● Prometheus, Grafana. Expert knowledge on telemetry configuration and alerting ● Bring in automation practice wherever applicable ● Experience building and scaling large-scale performance services ● Ensuring availability, scalability and resilience of our SaaS platform and services Qualifications ● 7-10 years of experience in design, development and architecture ● Experience with open-source load testing tools such as Apache JMeter, httperf etc and APM, infrastructure monitoring tools like SumoLogic, NewRelic and AppDynamics. ● Working knowledge in any one of the cloud platforms (AWS, Azure, GCP) ● Software automation development skills (at least one) – Python, GO, or Java. ● Experience in working with SQL/NOSQL databases ● Passionate about performance, reliability, scalability and resilience ● A self-starter, able to architect, build, drive and advocate for Snow SRE solution ● Proven ability to work with multiple teams and multi-task and prioritising Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: The Community Manager will play a key role in building, nurturing, and expanding our global customer community. This individual will serve as a champion of our customer base, working to foster engagement, encourage knowledge-sharing, and create a positive and inclusive environment where users feel valued and supported. You will be the voice of our customers and the bridge between their needs and our product teams, helping to shape the future of our platform. Key Responsibilities: Community Engagement: Develop and execute strategies to grow and engage a diverse, global community across forums, user groups, social media channels, and in-person or virtual events. Facilitate meaningful interactions and ensure customers feel heard and supported. Global Customer User Group Development: Implement a global user group framework which includes creation of user groups in key cities / regions, recruitment of chapter leaders, building and executive an annual community calendar, driving local engagement etc. Build and drive key business communities: Strategise and drive critical community development plans for business partners and resellers globally, by partnering with the local stakeholders and affiliate teams. Community Events & Meetups: Plan and host online and in-person events, including webinars, product demos, hackathons, and customer meetups, to foster deeper connections within the community. Moderation & Support: Lead and moderate customer discussions within online forums, user groups, and other community platforms. Provide guidance, answer questions, and ensure a positive, respectful environment for all members. Collaboration with Cross-Functional Teams: Work closely with the marketing, customer success, and product teams to align community efforts with business goals, and ensure seamless communication between customers and internal teams. Metrics & Reporting: Track community growth, engagement, and sentiment through key performance indicators (KPIs), such as active users, forum participation, and NPS scores. Provide regular reports and insights to leadership on community trends and opportunities for improvement. Qualifications Experience: 10+ years of experience in community management, customer success, or marketing, preferably within a SaaS or tech environment. Hands-on experience in creating, managing, growing user groups and actively participating in online communities, forums etc. is a must. Skills & Competencies: Strong written and verbal communication skills, with the ability to engage and inspire a global, diverse community. Experience with community management tools, CRMs, and social media management tools. Comfortable hosting and moderating virtual events and webinars. Ability to create compelling content (blogs, videos, webinars, etc.) that resonates with customers. Passionate about customer experience and building long-lasting relationships with users. Ability to analyze community data and provide actionable insights. Empathy, patience, and a collaborative mindset. Strong Individual Contributor Skills: Demonstrate a proactive approach to problem-solving, with the ability to analyze data, identify trends, and propose actionable recommendations for improving program effectiveness. Take ownership of initiatives and drive them to successful completion, while effectively managing priorities and deadlines in a fast-paced environment. Additional Information Working knowledge of industry-standard community management platforms (Insided, Khoros, VanillaForums etc.). Experience with CRM and analytics platforms (e.g., Salesforce, Google Analytics etc.). Familiarity with customer advocacy programs and user-generated content strategies. Excellent communication, presentation, and interpersonal skills. Experience in leading cross-functional teams and driving alignment towards common goals. Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity. Comfortable with a global working model, alternating between partnering with local staff at NA, EU and India, with the ability to travel as needed. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description PM5 – Senior Manager, Data Analytics We are seeking a highly analytical and strategic Senior Manager, Marketing Analytics to lead our marketing analytics team and drive data-informed decision-making. This role will be responsible for developing and implementing analytics strategies that measure and optimize marketing performance across multiple channels, including paid media, content marketing, email, and SEO. The ideal candidate will have a deep understanding of B2B SaaS marketing metrics, data visualization, and statistical modelling, as well as experience collaborating cross-functionally with marketing, sales, product, and finance teams. Key Responsibilities: Develop and lead the marketing analytics strategy for demand generation to measure marketing effectiveness, customer acquisition, and ROI across all channels. Build, maintain, and optimize dashboards and reports to track KPIs, providing actionable insights for marketing and leadership teams. Analyze campaign performance, marketing funnel efficiency, and customer lifecycle metrics to drive data-driven recommendations. Partner with marketing, sales, and finance to forecast marketing impact, revenue contributions, and customer retention trends. Utilize statistical modelling, attribution analysis, and A/B testing to optimize marketing spend and campaign performance. Manage data pipelines and collaborate with data engineering teams to ensure accurate data collection and integration across platforms (e.g., Google Analytics, CRM, Marketing Automation platform, PowerBI, Looker). Identify trends, opportunities, and risks in marketing performance, presenting findings to key stakeholders. Develop segmentation strategies and customer journey analyses to improve lead conversion and customer engagement. Mentor and manage a team of marketing analysts, fostering a culture of curiosity, innovation, and continuous improvement. Qualifications 8+ years of experience in marketing analytics, preferably in a B2B SaaS environment. Master’s degree in Marketing, Business Analytics, Data Science, Statistics, or a related field. Expertise in marketing performance measurement, data modeling, and attribution methodologies. Proficiency with analytics tools such as Google Analytics, SQL, Python, R, Tableau, Looker, or other BI platforms. Strong understanding of marketing automation and CRM platforms (e.g., Marketo, HubSpot, Salesforce). Experience with A/B testing, cohort analysis, and customer segmentation techniques. Excellent problem-solving skills with the ability to translate complex data into actionable insights. Strong leadership and team management experience. Ability to communicate effectively with both technical and non-technical stakeholders. Highly organized with strong project management skills and the ability to work in a fast-paced environment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.