89 Freshservice Jobs - Page 2

WHAT YOU WILL BE DOING We are seeking an experienced and highly motivated FreshService Admin/Developer to join our dynamic team. In this role, you will play a critical role in driving the evolution of our FreshService environment, from managing change requests and developing custom solutions to overseeing rigorous testing and deployment processes. You will be a key contributor to ensuring the stability, security, and continuous improvement of our service desk platform. Objectives of this Role ● Lead the change management process for all FreshService modifications and enhancements. ● Develop and implement custom solutions within the FreshService platform using scripting, automation, and integrations. ● Oversee all aspects of testing and deployment activities for FreshService changes. ● Ensure the security, stability, and performance of the FreshService environment. ● Continuously identify and implement opportunities to improve FreshService processes and workflows. Responsibilities ● Change Management: o Lead and manage the entire change management process for FreshService, including request evaluation, impact assessment, and risk mitigation. o Develop and maintain clear change control procedures and documentation. o Collaborate with stakeholders across the organization to gather requirements and prioritize changes. ● Development & Customization: o Develop and implement custom solutions within FreshService using scripting languages (e.g., JavaScript, Python) and APIs. o Integrate FreshService with other business applications and systems. o Create and maintain custom fields, workflows, and automations. ● Testing & Deployment: o Plan and execute comprehensive testing strategies for all FreshService changes, including unit testing, integration testing, and user acceptance testing. o Oversee the deployment of changes to the production environment. o Monitor system performance after deployments and address any issues promptly. ● System Optimization: o Continuously analyze system performance and identify areas for improvement. o Proactively identify and address potential security risks and vulnerabilities. o Stay abreast of the latest FreshService features and best practices. ● Documentation & Training: o Develop and maintain comprehensive documentation for all FreshService processes and procedures. o Provide training and support to end-users on FreshService features and functionalities. WHAT YOU BRING ● 5+ years of experience as a FreshService Administrator or a similar role. ● Strong experience with scripting languages (e.g., JavaScript, Python) and APIs. ● Proven ability to develop and implement custom solutions within FreshService. ● Excellent understanding of data security principles and best practices. ● Demonstrated experience in managing access requests and provisioning workflows. ● Strong analytical and problem-solving skills. ● Excellent communication and interpersonal skills. Preferred Skills and Qualifications ● Experience with DevOps practices and tools. ● Experience with data analysis and reporting. ● Knowledge of cloud computing platforms (e.g., AWS, Azure). ● Relevant industry certifications (e.g., ITIL, Freshworks Certifications). Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: Freshworks seeks a self-motivated senior engineer to work alongside multi-disciplinary teams that build and scale our products. As a Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organization like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship and will find it a joy working alongside you. Responsibilities: As an engineering leader, understand, own, and deliver the Engineering Roadmap for your teams. As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems. As an experienced engineer, identify and help prioritize the most critical technical debt alongside solutions and iterative plans to chip away at the debt. As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs. As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines. As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems. As a visionary, aspire to achieve and define the next generation in technical and engineering standards. As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects As an ace troubleshooter, take on the most critical and challenging problems occurring in production and help analyse and solve them, while identifying preventive measures As a customer champion, internalize the customer’s expectations and bring a customer focus to all engineering design and implementation you own. Requirements: Education: Bachelor's Degree in technical field OR equivalent work experience A minimum of 10 years of relevant professional experience A minimum of 10 years of software development experience in an individual contributor role Experience developing software in a commercial software product development environment. Experience working with cross-functional teams. A polyglot in programming languages with the ability to learn new technologies as the need arises. Experience building and maintaining software for scale. Clear spoken and written communication Accomplished record of bringing significant value as an individual contributor Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We're looking for an innovative and visionary Lead Product Designer to join our dynamic team in Chennai, India. As a Lead Product Designer, you'll play a crucial role in shaping the user experience of our products, leading design initiatives, and mentoring a talented team of designers. Drive the product design process from concept to launch, ensuring high-quality, user-centered design solutions Lead and mentor a team of designers, fostering a collaborative and innovative work environment Collaborate closely with product managers, engineers, and stakeholders to define product strategy and requirements Conduct user research and usability testing to inform design decisions and improve product experiences Create and maintain design systems to ensure consistency across products and platforms Develop wireframes, prototypes, and high-fidelity mockups for various digital products Present design concepts and rationales to stakeholders and executive leadership Stay up-to-date with industry trends and best practices in UX/UI design Contribute to the overall product strategy and vision, aligning design goals with business objectives Facilitate design thinking workshops and brainstorming sessions to generate innovative solutions Qualifications 6+ years of experience in product design, with a strong portfolio showcasing your best work Proven experience leading and mentoring design teams Expert proficiency in design tools such as Sketch, Figma, and Adobe Creative Suite Strong understanding of UX/UI design principles and best practices Excellent visual design skills with a keen eye for detail Experience with user research, usability testing, and data-driven design decisions Proficiency in creating interactive prototypes and design specifications Strong communication and presentation skills, with the ability to articulate design decisions Experience developing and maintaining design systems Familiarity with Agile methodologies and product development processes Bachelor's degree in Design, Human-Computer Interaction, or a related field Knowledge of current design trends and emerging technologies Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving skills and attention to detail Experience with responsive design and mobile-first approaches Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ About the Role: The Asset & Vendor Management Specialist is responsible for overseeing the full lifecycle of company-owned assets, with a key focus on re-counseling employees during offboarding or asset-related violations. The role also includes managing vendor relationships, negotiating service-level agreements, and ensuring cost-effective procurement and support services. Key Responsibilities Vendor Management & Negotiations Lead vendor negotiations for contracts, renewals, and pricing—ensuring competitive rates and favorable terms. Manage vendor relationships across categories such as IT hardware suppliers, logistics partners, AMC providers, etc. Evaluate vendor performance regularly against SLAs, cost benchmarks, and service quality metrics. Coordinate vendor onboarding, contract documentation, and compliance with procurement policies. Serve as a single point of contact for escalations, issue resolution, and performance disputes with vendors. Asset Management & Re-Counseling Maintain accurate records of all IT and non-IT assets issued to employees using asset tracking tools. Coordinate timely recovery of assets from separated employees, including follow-ups and re-counseling sessions where returns are delayed or non-compliant. Conduct re-counseling discussions to reinforce asset return policies and facilitate amicable closure. Work closely with HR and IT to align exit clearance processes with asset recovery protocols. Generate periodic reports on asset status, overdue returns, and recovered/non-recovered assets. Ensure refurbishing, reallocation, or write-off of returned equipment as per company policy. Office Administration Support Manage inventory of office supplies and coordinate timely restocking based on usage trends. Liaise with facility management, security, and housekeeping teams to ensure smooth daily operations. Support travel and accommodation arrangements for employees and visitors, as required. Coordinate office events, internal meetings, and logistics (venue, refreshments, equipment setup). Required Skills & Qualifications Bachelor’s degree in Business Administration, Operations, IT, or related field. 3–5 years of experience in asset management, procurement, or vendor management roles. Working knowledge of asset management tools (e.g., Freshservice, ServiceNow, Zoho). Experience in vendor negotiations and contract lifecycle management. Strong communication and interpersonal skills to handle internal stakeholders and external vendors. Assertiveness and clarity in re-counseling discussions with employees. Exposure to IT asset lifecycle planning and AMC tracking. (Preferred) Familiarity with logistics coordination and return-to-vendor procedures. (Preferred) Experience working in mid-size or fast-paced startup environments. (Preferred) High level of integrity and discretion when handling company assets and sensitive employee cases. Problem-solving and follow-through orientation. Ability to balance firmness with professionalism during employee interactions. We’re on a Mission In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard. Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations. The Team You’ll Join Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission. We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done. We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward. We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader. How We Work Our Chennai, Hyderabad and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company. ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

Freshworks makes it fast and easy for businesses to delight their customers and employees. Our fresh approach to software is affordable, quick to implement, and designed for the end user—empowering businesses of all sizes to create better customer (CRM, CX) and employee (ITSM) experiences. Headquartered in San Mateo, California, Freshworks operates across 13 global locations, serving 65,000+ companies—from startups to public enterprises. Our cloud-based product suite includes Freshdesk (omni-channel support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots)—all powered by Freshworks Platforms, our unified platform of shared services. Recognized by CNBC, Forbes, Fortune, and Bloomberg, and honored as a Best Place to Work in San Francisco and Denver, Freshworks consistently earns top ratings on G2 and TrustRadius for its industry-leading products. Job Description What will the role entail? This role is with the Developer Experience Platform team and the ideal candidate will be needed to build platform capabilities into the SDK so that external developers can use the SDK to build apps that can easily extend or customise core Freshworks Products. Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications 5+ years of product management experience, with at least 3 years specifically in B2B/enterprise platforms Led at least 1 complete product lifecycles (ideation through launch and iteration) Experience with SDK development or developer tools, developer-facing documentation and API governance Demonstrated track record working with engineering teams to deliver technical products Experience with feature flagging, A/B testing frameworks and relevant product management tools (Jira, Aha!, ProductBoard, etc.) Platform-Specific Skills Track record managing multi-tenant platforms with different customer configurations Experience with platform extensibility (plugins, extensions, app marketplaces) Knowledge of SSO integration and experience with enterprise identity management Understanding of rate limiting, throttling, and API performance optimization Understanding of monitoring solutions (New Relic, Datadog, etc.) for platform health Technical Knowledge Clear understanding of API design principles and technical integration concepts Understanding of OAuth and other authentication/authorization frameworks Experience with webhooks and event-driven architecture Experience with data modeling and understanding entity relationships within platforms Experience with data-driven decision making and key platform metrics Basic understanding of cloud infrastructure concepts relevant to platform scalability B2B Domain Expertise Experience with enterprise sales cycles and understanding of B2B buying processes Knowledge of SaaS business models and platform monetisation strategies Experience with customer discovery in enterprise environments Familiarity with compliance and security requirements common in B2B settings Leadership Capabilities Has directly managed at least one product scrum team or served as technical product owner Experience presenting to C-level stakeholders or enterprise clients Evidence of cross-functional leadership without direct authority History of successful stakeholder management across multiple business units Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

System Support Administrator Ahmedabad, Gujarat, India On-site Advanced Group leverages over 30 years of expertise in talent acquisition, staffing, and outsourcing solutions to operate the award-winning Advanced Group family of brands, including Advanced Clinical, Catena Solutions, Advanced RPO, and WunderLand Group. Together, with mastery across professional disciplines and global markets, we’re dedicated to make a difference, every day, for our clients, our candidates, each other, and our communities. Advanced Group’s Shared Services team provides corporate services such as Marketing, Human Resources, Finance & Accounting, IT, and Operations to each of our brands. Our employees are the foundation of our energetic and collaborative environment, where constant learning and service to others take top priority. We seek dynamic, hard-working team members who are inspired to work amongst diverse backgrounds and perspectives. From our altruistic mission to outstanding career development opportunities, there’s no better place to grow your career than Advanced Group. JOB SUMMARY The System Support Administrator is a critical member of the Advanced Group global IT team. You will provide exceptional end-user device and software support in a Microsoft Enterprise environment for employees and consultants across Europe, Australia, and Asia. Your responsibilities range from solving IT fundamentals for internal and remote clients to providing advanced support and maintenance in a hybrid on-prem and cloud infrastructure. via phone, email, and on-site. Your responsibilities expand to supporting internal and remote clients with IT service requests while supporting your teammates to resolve escalated issues. You will assist end-users and the IT team via phone, by email, and onsite while recording issues and solutions via a ticketing tool (Freshservice). RESPONSIBILITIES: Configure, image, provision, and track IT equipment for global clients. Properly articulate technical findings based on your audience and document all steps taken to problem resolution. Analyze, troubleshoot, and resolve basic to advanced issues ranging across end-using computing, infrastructure, and network. Act as an escalation point for advanced or challenging issues. Cooperate and collaborate with colleagues and other technology support groups. Interface with Active Directory, Remote Desktop Services, Windows Server environments, Office 365, Azure, and network infrastructure to set up and troubleshoot client issues. Visit local and possibly remote sites to provide IT network and desktop deployment, maintenance, and troubleshooting services. Create and review technical documentation and articles as part of knowledge base initiative. Maintain proficiency in crucial technology areas through intentional, ongoing technical learning. Follow corporate security and regulatory compliance standards. Communicate effectively with the business in writing and speech. Provide support to colleagues in APAC and EMA Western, Central, and Eastern European Time Zones. QUALIFICATIONS: Bachelor’s or Associate Degree or relevant work experience. 3-4 years of previous experience in an end-user support Microsoft environment. Proven advanced knowledge of Windows 10. Advanced experience with Office 365. Server experience: Windows Server 2012, 2016 Demonstrated understanding of Windows Server and networking principles: permissions, domain architecture, DNS, DHCP. A strong commitment to personal ethics. A passion for learning new skills and to grow in your career. Strong written and verbal communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation. A history of working independently of close supervision and a demonstrated capacity to manage time effectively. Asset Management experience, a plus. Microsoft Administration Certifications, a plus. SharePoint online experience, a plus ITIL Foundation Certifications, a plus At Advanced Group, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values. A diverse staff allows us to effectively draw on different perspectives and enhance our efficiency and effectiveness. Diversity thereby strengthens the legitimacy and relevance of Advanced Group in delivering services to our clients. We seek talented, creative individuals from a variety of backgrounds and cultures to work with us. It is our priority that our workplace be inclusive, welcoming of diverse ideas and appreciative of valuable experience. Equal Employment Opportunity It is Advanced Group’s practice not to discriminate against any Employee or applicant because of sex, race, color, age, national origin, religion, gender, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, physical or mental disability, medical condition, military or veteran status, or any other basis protected by applicable federal, state, or local law. This practice applies to all terms and conditions of employment including, but not limited to, hiring, training, compensation, benefits, promotions, transfers, layoff, Company-sponsored education, social and recreational programs, and treatment on the job. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your Recruiter so that we can meet to discuss the appropriate alternatives available. Show more Show less

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ About The Role The Asset & Vendor Management Specialist is responsible for overseeing the full lifecycle of company-owned assets, with a key focus on re-counseling employees during offboarding or asset-related violations. The role also includes managing vendor relationships, negotiating service-level agreements, and ensuring cost-effective procurement and support services. Key Responsibilities Vendor Management & Negotiations Lead vendor negotiations for contracts, renewals, and pricing—ensuring competitive rates and favorable terms. Manage vendor relationships across categories such as IT hardware suppliers, logistics partners, AMC providers, etc. Evaluate vendor performance regularly against SLAs, cost benchmarks, and service quality metrics. Coordinate vendor onboarding, contract documentation, and compliance with procurement policies. Serve as a single point of contact for escalations, issue resolution, and performance disputes with vendors. Asset Management & Re-Counseling Maintain accurate records of all IT and non-IT assets issued to employees using asset tracking tools. Coordinate timely recovery of assets from separated employees, including follow-ups and re-counseling sessions where returns are delayed or non-compliant. Conduct re-counseling discussions to reinforce asset return policies and facilitate amicable closure. Work closely with HR and IT to align exit clearance processes with asset recovery protocols. Generate periodic reports on asset status, overdue returns, and recovered/non-recovered assets. Ensure refurbishing, reallocation, or write-off of returned equipment as per company policy. Office Administration Support Manage inventory of office supplies and coordinate timely restocking based on usage trends. Liaise with facility management, security, and housekeeping teams to ensure smooth daily operations. Support travel and accommodation arrangements for employees and visitors, as required. Coordinate office events, internal meetings, and logistics (venue, refreshments, equipment setup). Required Skills & Qualifications Bachelor’s degree in Business Administration, Operations, IT, or related field. 3–5 years of experience in asset management, procurement, or vendor management roles. Working knowledge of asset management tools (e.g., Freshservice, ServiceNow, Zoho). Experience in vendor negotiations and contract lifecycle management. Strong communication and interpersonal skills to handle internal stakeholders and external vendors. Assertiveness and clarity in re-counseling discussions with employees. Exposure to IT asset lifecycle planning and AMC tracking. (Preferred) Familiarity with logistics coordination and return-to-vendor procedures. (Preferred) Experience working in mid-size or fast-paced startup environments. (Preferred) High level of integrity and discretion when handling company assets and sensitive employee cases. Problem-solving and follow-through orientation. Ability to balance firmness with professionalism during employee interactions. We’re on a Mission In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard. Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations. The Team You’ll Join Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission. We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done. We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward. We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader. How We Work Our Chennai, Hyderabad and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company. ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law. Show more Show less

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value. Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success. Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience. Qualifications What We’re Looking For Customer-centric mindset: passion for simplifying complexities and delivering measurable value. Technical Expertise: ITIL certification or equivalent knowledge of service management. Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity providers like Active Directory. Problem-Solving Skills: Thrive in resolving challenges effectively. Strong Communication: Ability to explain technical concepts to non-technical audiences Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Full-time Department: Corporate IT Work Type: In-Office Company Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are seeking a highly motivated and skilled IT Support Specialist to join our global Corporate IT team. The ideal candidate will work full-time out of our Chennai office in DLF and provide technical assistance and support to our employees, ensuring efficient and effective use of technological resources. This role involves administering user profiles, troubleshooting hardware and software issues, managing IT infrastructure, and delivering excellent customer service to end-users globally. This is a full-time and in-office position, working 5 days a week from our Chennai office. What You’ll Be Doing: End User Support: Respond to IT support requests via phone, email, or in-person, and provide timely resolution to technical issues. Assist users with hardware and software problems, guiding them through diagnostic steps and resolving problems remotely or on-site. Onboard and offboard employees using Active Directory/O365 and other third-party systems. Hardware and Software Maintenance: Install, configure, and maintain desktops, laptops, mobile devices, printers, and other hardware peripherals. Perform software installations, updates, and patches on end-user devices using device management software. Troubleshoot and resolve issues related to operating systems and application software. Documentation and Training: Create and update documentation for IT procedures, troubleshooting steps, and user guides. Provide training to end-users on the proper use of hardware, software, and security protocols. IT Infrastructure Management: Assist in the management of IT assets, including inventory tracking and documentation. Assist the systems engineering team with monitoring and maintaining servers, ensuring optimal performance and reliability. Conduct regular backups and implement disaster recovery procedures. Coordinate IT e-waste with management and local vendors. Network Support: Assist the network team in the setup, configuration, and maintenance of networking equipment. Troubleshoot network connectivity issues and ensure proper functioning of network resources. Collaborate with the network team to implement and maintain security protocols. Security and Compliance: Implement and enforce security measures to protect data and systems. Ensure compliance with company policies and industry regulations related to IT security. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree from an accredited institution, with a degree preferred in Computer Science or related field. Certifications such as CompTIA A+, Network+ or Microsoft Certified: MCDST. Experience: 3+ years administering and supporting operating systems in a secure corporate environment. Expert knowledge of Windows, Mac, Linux, IOS, and/or Android operating systems is required, especially both Windows and Mac. Ideal Candidate Profiles, Talents, and Desired Qualifications: Strong knowledge of Microsoft 365 and the associated business applications. Solid understanding of networking concepts and protocols. Ability to lift 30 pounds. Tools Proficiency: Proficiency in IT Ticketing Systems (e.g. Jira, FreshService) and collaboration platforms (e.g., Microsoft Teams, Zoom). Experience using mobile device management systems. (e.g. Intune, Jamf) Soft Skills: Must be able to communicate clearly in English. Excellent problem-solving and interpersonal communication skills. Must be able to work in a global, deadline driven, and fast paced environment. Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 4 – 7 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Work with our regional sales teams to convert prospects to customers Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents Respond to various functional and technical customers questions and requirements Collect, assess and convey different customer requirements to central product management Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners Collaborate with internal organizations (including sales, product management, and client services) to achieve sales goals Qualifications Minimum 1-4 years in Solution Engineering or in any technical role is a plus. Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day! You should be capable of working on a cross-functional team to solve business & tech problems. You must possess solid verbal, written, presentation and interpersonal communication skills. You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy! A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have. We’re looking for highly driven individuals with an execution focus and a strong sense of urgency. Prior knowledge on SaaS is an Advantage, however, if you are a fast-learner, this isn't a problem Flexible to work in shift (8AM-5PM IST) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Work with our regional sales teams to convert prospects to customers Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents Respond to various functional and technical customers questions and requirements Collect, assess and convey different customer requirements to central product management Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners Collaborate with internal organizations (including sales, product management, and client services) to achieve sales goals Qualifications Minimum 1-4 years in Solution Engineering or in any technical role is a plus. Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day! You should be capable of working on a cross-functional team to solve business & tech problems. You must possess solid verbal, written, presentation and interpersonal communication skills. You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy! A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have. We’re looking for highly driven individuals with an execution focus and a strong sense of urgency. Prior knowledge on SaaS is an Advantage, however, if you are a fast-learner, this isn't a problem Flexible to work in shift (8AM-5PM IST) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 4 – 7 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value. Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success. Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience. Qualifications What We’re Looking For Customer-centric mindset: passion for simplifying complexities and delivering measurable value. Technical Expertise: ITIL certification or equivalent knowledge of service management. Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity providers like Active Directory. Problem-Solving Skills: Thrive in resolving challenges effectively. Strong Communication: Ability to explain technical concepts to non-technical audiences Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value. Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success. Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience. Qualifications What We’re Looking For Customer-centric mindset: passion for simplifying complexities and delivering measurable value. Technical Expertise: ITIL certification or equivalent knowledge of service management. Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity providers like Active Directory. Problem-Solving Skills: Thrive in resolving challenges effectively. Strong Communication: Ability to explain technical concepts to non-technical audiences Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3–12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3–12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM, ITAM, ITOM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Take Ownership: Own and build ITAM modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the ITAM market to come up with product vision. The role requires you to analyse, plan, document, build, release, and measure success for an end to end module including data and user experience modules. Ideal candidate would demonstrate independent ownership with deep SME and market knowledge to lead the product OKRs including integration with third party tools and acquired modules. Be a Customer Champion: Develop a sense of empathy with our ITxM customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create product solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications 10+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in. 6+ years of core product management experience in building features for internet software products. Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder. Attention to detail: every decision you make will affect every Freshservice customer and all their employees, so you need to dot the i's and cross the t's. Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability. Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders. A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals. Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Description EUC Infrastructure Architect Are you a skilled architect with a passion for designing and a positive attitude that motivates others? Do you enjoy collaborating with a team to create high-quality software? About The Team Our global team supports educational electronic health records products that introduce students to digital charting and prepare them for modern clinical documentation. We maintain a stable and reliable product, and our team values trust, respect, collaboration, agility, and quality. About The Role We are seeking a skilled Architect with expertise in End User Compute to design, implement, and optimize enterprise solutions. The ideal candidate will have hands-on experience with Microsoft Entra, Microsoft 365 Suite, Jamf, Landscape, Software Packaging workflows, PowerApps, and SaaS integrations, enabling seamless and efficient enterprise operations. Responsibilities Develop scalable, enterprise-level architectures for Elsevier’s End User Compute estate Define and implement best practices for integrating authentication (AuthN) and authorization (AuthZ) solutions, including single sign-on, OIDC, SAML, SCIM, and RBAC modelling Serve as the primary point of contact for SaaS implementation projects across Elsevier Define and implement best practices around end user software packaging and software lifecycle management Ensure alignment with industry standards, governance policies, and business goals Design and deploy Freshservice workflows for software packaging, cataloguing and lifecycles Enhance ITSM efficiency through automation, integrations, and analytics Provide governance over ITSM processes, ensuring seamless end-user experience Collaborate with IT leadership, procurement, and security teams to define EUC roadmaps Present architecture solutions and recommendations to key stakeholders Provide technical leadership and mentorship to IT teams Requirements Demonstrate experience in Infrastructure Architecture disciplines Solid understanding of software licensing models (Microsoft, Jamf, SaaS solutions) Familiarity with ITIL framework and industry best practices Experience in Microsoft Entra, 365 Suite, InTune, JAMF, Landscape and automation platforms Proficiency in scripting languages (PowerShell, Python, or similar) for automation Knowledge of cloud environments (AWS, Azure) and enterprise IT ecosystems ITIL Foundation Certification or higher Microsoft Modern Desktop certification JAMF certification Microsoft Azure certification Work In a Way That Works For You We promote a healthy work-life balance across the organization. We offer various initiatives, such as shared parental leave, study assistance, and sabbaticals, to help you meet your immediate responsibilities and long-term goals. Working For You We believe your well-being and happiness are crucial to a long and successful career. Here are some benefits we offer: Comprehensive Health Insurance for you, your immediate family, and parents. Enhanced Health Insurance Options with competitive rates negotiated by the company. Group Life Insurance for financial security of your loved ones. Group Accident Insurance for extra protection in case of accidental death or permanent disablement. Flexible Working Arrangements for a harmonious work-life balance. Employee Assistance Program for support with personal and work-related challenges. Medical Screening to prioritize your well-being. Modern Family Benefits, including maternity, paternity, and adoption support. Long-Service Awards to recognize dedication and commitment. New Baby Gift to celebrate parenthood. Subsidized Meals in Chennai for delicious meals at discounted rates. Various Paid Time Off options, including Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport (pickup and drop-off) for home-office-home commute in Chennai. About The Business We are a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education, and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to addressing the world's grand challenges and creating a more sustainable future. We harness innovative technologies to support science and healthcare for a better world. Show more Show less

Engineer - Cloud Operations (Platform Support)As a Cloud Operations Engineer in our Cloud Operations Center, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through to completion. WHAT YOU WILL BE DOING · Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods). · Analyze application and DB (RDS, MySQL) performance issues.Deeply investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing solutions. · Oversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues. · Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP. · Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents. · Proactively communicate with customers on technical issues when required. · Ability to guide junior engineers when needed technically. · Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation. · Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment. · Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times. · Collaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures. · Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance.Maintain operational documentation, including system diagrams, contact lists, and escalation paths. · Ensure compliance with relevant security and compliance policies. · Plan and coordinate scheduled maintenance activities with minimal impact to service availability. WHAT YOU BRING · Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. · Minimum of 3-5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure). · Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through analysis. · Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms. · Working knowledge of containerization and orchestration technologies, specifically Kubernetes.End-to-end technical accountability and operational ownership.Willingness to work in a 24/7 operating model. · Experience managing and troubleshooting network connectivity, including VPNs and connections to external networks. · Familiarity with monitoring tools and practices, with experience in setting up and responding to alerts. · Hands-on experience with log management and analysis tools, preferably Elastic Search. · Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring. · Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes. · Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.Experience with Grafana systems and dashboards is a plus. · Strong communication (written and verbal), interpersonal, and presentation skills. · Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment. · Experience in developing and documenting operational procedures and runbooks. · Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus. · Experience working in a SaaS environment is highly desirable. · Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring. · Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes. · Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.Experience with Grafana systems and dashboards is a plus. · Strong communication (written and verbal), interpersonal, and presentation skills. · Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment. · Experience in developing and documenting operational procedures and runbooks. · Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus. · Experience working in a SaaS environment is highly desirable. We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $Min,000 - $Max,000 annually. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.If required for this role, you will:Complete security & privacy literacy and awareness training during onboarding and annually thereafterReview (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy> Incident Response Policy/Procedures> Business Continuity/Disaster Recovery Policy/Procedures> Mobile Device Policy> Account Management Policy> Access Control Policy> Personnel Security Policy> Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Show more Show less

Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Work with our regional sales teams to convert prospects to customers Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents Respond to various functional and technical customers questions and requirements Collect, assess and convey different customer requirements to central product management Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners Collaborate with internal organizations (including sales, product management, and client services) to achieve sales goals Qualifications Minimum 1-4 years in Solution Engineering or in any technical role is a plus. Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day! You should be capable of working on a cross-functional team to solve business & tech problems. You must possess solid verbal, written, presentation and interpersonal communication skills. You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy! A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have. We’re looking for highly driven individuals with an execution focus and a strong sense of urgency. Prior knowledge on SaaS is an Advantage, however, if you are a fast-learner, this isn't a problem Flexible to work in shift (8AM-5PM IST) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Industry: IT Qualification: Any Degree Required Skills: BMC Connect IT Working Shift: 2 PM IST to 11 PM IST City: Tamilnadu Country: Coimbatore Name of the position: Assistant SDM Location: Remote No. of resources needed : 01 Mode: Fulltime Years of experience: 6+ Years Shift : UK shift OVERVIEW : We're looking for a seasoned ITSM Integration Specialist to join our team. If you have a knack for connecting IT Service Management solutions and a strong background in tools like BMC Connect IT (or similar), we want to hear from you! You'll be at the heart of integrating our ITSM platforms with other key enterprise systems, automating critical workflows, and ensuring smooth data flow across our digital landscape. RESPONSIBILITIES : Design, build, and manage integrations using BMC Connect IT, ServiceNow, Freshservice, and other ITSM tools. Partner with IT and business stakeholders to define integration needs and deliver robust solutions. Develop, test, and implement automated workflows and data transformations. Create and maintain clear documentation for technical processes, integrations, and operational procedures. Ensure all integrations adhere to enterprise security and data governance policies. Support ITSM platform upgrades, patching, and enhancements. Mentor and provide technical leadership to junior team members. QUALIFICATIONS: 6-8 years of hands-on experience in an ITSM environment. Proven expertise with BMC Connect IT (Atrium Integrator) or similar integration tools. Deep understanding of the ITIL framework and core ITSM processes (Incident, Change, Problem, CMDB, etc.). Proficiency in scripting languages (e.g., JavaScript, Shell ). Solid experience with REST/SOAP APIs and data transformation techniques. Familiarity with ITSM platforms like ServiceNow or BMC Remedy . Excellent analytical, communication, and documentation abilities.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Work with our regional sales teams to convert prospects to customers Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents Respond to various functional and technical customers questions and requirements Collect, assess and convey different customer requirements to central product management Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners Collaborate with internal organizations (including sales, product management, and client services) to achieve sales goals Qualifications Minimum 1-4 years in Solution Engineering or in any technical role is a plus. Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day! You should be capable of working on a cross-functional team to solve business & tech problems. You must possess solid verbal, written, presentation and interpersonal communication skills. You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy! A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have. We’re looking for highly driven individuals with an execution focus and a strong sense of urgency. Prior knowledge on SaaS is an Advantage, however, if you are a fast-learner, this isn't a problem Flexible to work in shift (8AM-5PM IST) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

The Level 2 (L2) Engineer is responsible for providing intermediate-level technical expertise and support within their area of specialization. As a key member of the engineering or support team, the L2 Engineer handles tasks, procedures, including analyzing and resolving moderately complex technical issues, collaborating with other teams for escalations, and contributing to process improvements. Key Responsibilities: First point of contact for end-users via phone, email, chat, or ticketing system. Log and categorize support tickets in the ITSM system. Troubleshoot and resolve IT issues: password resets, printer issues, network connection, email problems, etc. Provide timely communication and escalate unresolved tickets as needed. Resolve escalated technical issues requiring advanced troubleshooting. Support configuration, deployment, and testing of Linux-based applications and services. Diagnose and troubleshoot OS-level issues including boot failures, kernel panics, file system errors, and permission problems Monitor system performance and resource utilization using tools like top, htop, vmstat, iostat, and netstat Handle problems involving : o OS and application errors o Network configurations o File permissions, domain policies, and Active Directory o Coordinate with other IT teams on infrastructure or security-related matters. o Create and maintain technical documentation for recurring issues and solutions. PowerShell & Automation Tasks: Use PowerShell scripts to automate: User account creation, modification, and disabling (Active Directory) Bulk password resets and group membership updates Software installations and patch deployment Log and event analysis for troubleshooting Create reusable scripts for recurring service requests (e.g., mailbox provisioning, profile cleanup). Maintain a script repository and ensure scripts follow security and compliance best practices. Contribute to process automation and system efficiency improvements. Overall Responsibilities: Support user onboarding/offboarding: hardware setup, software provisioning, account configuration. Maintain hardware/software inventory records. Monitor alerts, system health, and ticket queues to ensure timely resolution. Update and expand the internal knowledge base with how-to guides and fixes. Assist in endpoint security compliance (e.g., antivirus, patching). Requirements Required Skills and Experience: Bachelor’s degree / Diploma in Computer Science, Information Technology, or a related field. Relevant certifications preferred (e.g., CompTIA A+, MCSA, , Microsoft 365 Certified) Experience 3–5 years of hands-on experience in IT support roles. Proven experience in troubleshooting Windows / Linux-based environments. Exposure to service desk tools like Jira,D365, ServiceNow, Freshservice, ManageEngine, or Zoho Desk. Experience working in SLA-driven environments and customer support teams. Preferred Certifications (Nice to Have): Essential / Highly Recommended Certifications CompTIA A+ Foundation-level certification for IT support and troubleshooting. Covers hardware, software, networking, and security basics. Microsoft Certified: Modern Desktop Administrator Associate (if still available) Focuses on Windows 10/11, Microsoft 365, deployment, and device management. Previously included exams like MD-100 and MD-101. Microsoft Certified: Azure Fundamentals (AZ-900) Good for understanding basic cloud concepts, especially if you use Azure AD, Intune, or Microsoft 365. Benefits Why us? Exciting and challenging problems are addressed using wide-ranging technologies and tools. Competitive salary Great team culture, peers and workplace

Job Title: Senior IT Service Desk Support | Australian Time Zone Job Type: Full-Time | Onsite | Permanent Location: Nagpur, Maharashtra, India About the Role We are seeking an experienced and process-oriented IT Service Desk Support professional to join our team onsite. The ideal candidate will have 5+ years of hands-on experience in Level 1 & 2 IT support , along with a solid understanding of ITSM frameworks, change management processes, architecture planning, and technical documentation . This is a client-facing role , requiring strong communication skills, the ability to follow and define process-driven support methodologies, and experience in executing change and configuration management policies. Key Responsibilities Provide onsite Level 1 and Level 2 IT support for end-user devices and business-critical systems Manage incidents and service requests via a structured ticketing system Troubleshoot Windows OS, Office 365, printing, endpoint issues, and standard enterprise applications Conduct patching, updates, vulnerability handling, and basic network troubleshooting (Wi-Fi, DNS, VPN, etc.) Implement, support, and optimize ITSM processes (Incident, Problem, Change, Asset, Configuration) Participate in defining and documenting change management workflows and policies Assist in creating technical architecture , implementation plans, and deployment documentation for support-related technologies Maintain accurate IT documentation, knowledge base articles, and change logs Collaborate with internal teams and vendors to ensure consistent and reliable IT service delivery Required Qualifications 5+ years of experience in service desk or desktop support roles Strong knowledge of Windows, Active Directory, Office 365, and standard IT tools Solid understanding of ITSM concepts and tools (e.g., ServiceNow, Freshservice, ManageEngine, etc.) Practical experience with change management, documentation, and IT support architecture Excellent written documentation skills and ability to define support policies and standard operating procedures Experience with patching, endpoint management, and vulnerability remediation Ability to work during AEST/AEDT business hours Preferred Certifications ITIL v3/v4 Foundation (strongly preferred) CompTIA A+, Network+, or Security+ Microsoft Modern Desktop Administrator Associate Cisco CCNA or CEH (basic cybersecurity awareness) Important Note Only candidates who strictly meet the experience, certification, and time zone/location requirements will be considered. Applications not matching these criteria will not be reviewed. Email - info@thesecurealley.com Show more Show less