289 Freshservice Jobs - Page 2

About Pinnacle Group Pinnacle Group is a leading provider of innovative IT and workforce solutions, helping global enterprises optimize performance through technology, automation, and talent excellence. With a strong commitment to operational efficiency and customer success, Pinnacle empowers its teams to deliver cutting-edge services and measurable results. Our collaborative, growth-driven culture enables employees to expand their technical expertise while contributing to transformative IT initiatives. Summary Pinnacle Group is seeking a FreshService Administrator to manage and enhance our Freshservice instance in Chennai. This role will serve as the primary system administrator responsible...

Role Summary: The System/Desktop Engineer will be responsible for maintaining and supporting the organization’s end-user computing environment. The role involves providing technical support to users, ensuring minimal disruption to IT operations, managing system installations, troubleshooting issues, and maintaining proper documentation. The candidate should be technically sound, customer-focused, and capable of handling IT operations independently in a fast-paced environment. Key Responsibilities: Ensure smooth day-to-day IT operations and minimal system downtime. Provide technical support to users for desktops, laptops, and peripheral devices. Install, configure, and maintain operating syst...

Position: Freshworks System Administrator Reports To: Manager, Revenue Operations Location : India Schedule: 11:30am - 8:30pm IST About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion mes...

About Milliman Milliman is one of the world's largest independent actuarial and consulting firms, offering a range of services in healthcare, property & casualty insurance, life insurance, financial services, and employee benefits. Since its founding in 1947, Milliman has established a global presence with offices in major cities worldwide. About GCS IT The GCS IT team plays a vital role in supporting Milliman's global technology framework, ensuring the security, reliability, and scalability of our systems. We enable innovation, enhance operational efficiency, and maintain a seamless IT experience for users across the organization. Job Summary As a key member of the M365 Admin and Engineerin...

TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - INFORMATION TECHNOLOGY - PERMANENT A proactive and detail-oriented IT Support Specialist to provide first-line technical support to end users, while also assisting with the monitoring and maintenance of Microsoft Entra ID (Azure AD), AWS logs and costs , and other core IT infrastructure. The ideal candidate will be hands-on with incident management through the helpdesk, capable of setting up smart alerting to reduce noise, and skilled at identifying cost or security issues early. You will work closely with the Head of IT and Senior IT Expert , contributing to the efficiency and security of our IT operations. Key Responsibilities Service Desk (Primary) ...

Senior Engineer - Cloud Operations (Platform Support)As a Cloud Operations Engineer in our Cloud Operations Center, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see...

Responsibilities First-Level Support: Act as the initial point of contact for users experiencing problems with desktops, laptops, software, and peripherals. Issue Resolution: Troubleshoot and resolve incidents and service requests, including login issues, software malfunctions, and hardware glitches. System Configuration: Install, configure, and maintain new computer hardware and software for users and the organization. User Account Management: Assist with user account administration, such as password resets and granting system access. Ticket Management: Respond to and manage support tickets using ticketing systems like ServiceNow, Jira, or Freshservice, tracking issues from reporting to res...

Job Title: Customer Success Manager (CSM) Location: Chennai Work Mode: In-Office Position Overview We are looking for a Customer Success Manager (CSM) who will be responsible for building and nurturing long-term relationships with key customers, ensuring high satisfaction, retention, and account growth. The ideal candidate will take ownership of the customer lifecycle, drive product adoption, and identify opportunities to cross-sell Managed Service Provider (MSP) offerings and additional Freshworks solutions. Key Responsibilities Develop and maintain strong, trust-based relationships with key customer accounts to ensure satisfaction and retention. Act as the primary point of contact for assi...

Job Role: Trainer- Service Desk Operations Job Location: Mumbai Reporting to: Training Excellence Manager Mode: In office (6 days working with fixed Sunday) Shift: Day About the Role: We are seeking a dynamic and experienced Service Desk Trainer to deliver and continuously enhance training programs for aspiring IT support professionals. The ideal candidate will have a strong grasp of ITIL practices, indepth knowledge of service desk workflows, and a solid foundation in computer hardware, networking, and operating systems. They should be capable of identifying and resolving hardware, software, and network-related issues, and confidently demonstrate live troubleshooting techniques as part of t...

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment. ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumb...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (mar...

IT Support Team Structure – Microsoft 365 / Azure Location: Noida (or Singapore) Position Title: Team Lead – IT Support (Microsoft 365 / Azure) Department: Managed Services & Support Location: Singapore / Remote Type: Full-time Reports To: Head of Managed Services & Support Standby/Rotation: Required (oversees rotation planning) Shift Work: May be required depending on support coverage Support Mode: Phone and email (English communication – clear accent and fluency required) Key Responsibilities · Lead and manage a team of L2 and L3 engineers handling Microsoft 365 and Azure support. · Act as final escalation point for technical issues and ensure end-to-end incident resolution. · Review ticke...

SNAP Developer – (Similar to ServiceNow developer) Rest APIs, ITSM (INC, Problem, Change & Service Management), CMDB, SOAP integration, UI/UX. Location -Pan India Experince-5 To 9 yrs (5+ Relevant experience must) Notice Period- Immediate Location: Pan India Detailed JD- ITSM tool arch 1 Lead BABS My duties a Basic Fresh Service Service now SNAP Development skills rest API experience Incident support Team UATesting Participating in discussions with Engineers and designing the Functional Design Documents such as Tech SOW document Management Announcement Solution Articles for SNAP product and processes Communications Resolving product process issues help identify solutions to problems handle a...

Company Description Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees are at the heart of Version 1. We've been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy ...

Company Description Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy ...

Role Summary Lead the global HR Operations function that powers end‑to‑end teammate lifecycle processes across regions. You will own service delivery, data governance, and HRIS-enabled automation, while building a high‑performing team that delivers accurate, timely, and insight‑rich HR operations for business and HR stakeholders. What you’ll do Service Delivery and Process Excellence Oversee day‑to‑day HR operations (hire-to-retire), including payroll inputs, benefits administration, and employee records—driving standardization where possible and regionalization where required. Streamline workflows and eliminate NVAs; lead automation initiatives for recurring trackers/reports using Power Que...

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ About the Role: The Asset & Vendor Management Specialist is responsible for overseeing the full lifecycle of company-owned assets, with a key focus on re-counseling employees during offboarding or asset-related viol...

About the Company “Built By Active Traders, For Active Traders” , TradeZero was founded in 2015 by a team that leveraged decades of collective operating and trading experience to build a next-generation trading platform tailored to the needs of the ever-growing community of sophisticated traders. With its core offerings of U.S. equities, equity options, and its proprietary Short Locate Services (U.S. patent pending), TradeZero serves both domestic and international active traders, representing a robust and growing total addressable market. About the Team The Production Support team works closely with our Technology and Broker Dealer teams to ensure stable and reliable performance of our trad...

Job Summary The IT Asset Manager is responsible for end-to-end lifecycle management of the organizations IT assets—including hardware, software, and digital infrastructure. This role ensures accurate asset inventory, compliance with licensing and regulatory requirements, and optimal resource utilization to support business operations and long-term strategic goals. Key Responsibilities 1. Asset Lifecycle Management Manage IT assets from acquisition to retirement. Oversee issuance, recovery, restocking, and secure disposal of assets. Implement and refine lifecycle processes covering procurement, deployment, maintenance, and end-of-life. Ensure proper handling and physical security of all IT as...

Role Summary Lead the global HR Operations function that powers end‑to‑end teammate lifecycle processes across regions. You will own service delivery, data governance, and HRIS-enabled automation, while building a high‑performing team that delivers accurate, timely, and insight‑rich HR operations for business and HR stakeholders. What you’ll do Service Delivery and Process Excellence Oversee day‑to‑day HR operations (hire-to-retire), including payroll inputs, benefits administration, and employee records—driving standardization where possible and regionalization where required. Streamline workflows and eliminate NVAs; lead automation initiatives for recurring trackers/reports using Power Que...

Chennai, Tamil Nadu, India Department General ITSM tools Administration Job posted on Oct 01, 2025 Employment type Full Time Employee **Job Summary:** We are seeking a Freshservice Administrator to manage and optimize our IT service management (ITSM) platform. The ideal candidate will configure workflows, automate processes, integrate third-party tools, and ensure efficient ticket management. **Key Responsibilities:** Administer, configure, and maintain the Freshservice ITSM platform. Create and customize workflows, automation rules, SLA policies, and ticket routing. Manage user roles, permissions, and access controls. Develop and maintain service catalogs, knowledge base articles, and asset...

Job Overview: We’re looking for a skilled Assistant Manager – Network Operations to lead a dynamic team of 10+ networking professionals across multiple locations. Based in Chennai, you’ll spearhead network operations across all branches, ensuring a robust and secure IT infrastructure while driving efficient processes and managing daily operations for our cybersecurity and healthcare clients. Key Responsibilities: Team Leadership & Growth : Guide and inspire a team of 10+ networking professionals, overseeing shift schedules, conducting performance evaluations, and building a collaborative, results-driven culture. Network Management : Supervise daily network operations to ensure optimal availa...

About Us At Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks , we work with global clients to understand their business needs and deliver tailored solutions. We operate at the intersection of technology, business processes, and customer success. About the Training Program This is a 3-month training + evaluation designed for individuals interested in building a career in Sales Coordinator . As a Sales Coordinator trainee, you’ll gain hands-on exposure to sales processes, CRM tools, documentation, and client communication. You will be trained in: Sales coordinatio...

Technical Presales Manager Digital Workplace ServicesLocation: Flexible (India preferred) Function: Presales / Solution Consulting Reports to: Director Solutions Presales Travel: Up to 25%About the roleTeceze is expanding its Digital Workplace Services (DWS) portfolio globally. We're looking for a hands-on Technical Presales Manager who can translate customer pain points into scalable, secure, and margin-positive solutions across multilingual service desk, field services (FSO), device lifecycle management, modern endpoint management (Autopilot/Intune/MDM), smart lockers IT vending, IT asset disposition (ITAD) data wiping, and IT asset management (ITAM).You'll lead discovery, solution archite...

Want to join our Trimble Cloud Core Platform Support's DevOps Level 3 organization to support Trimble’s mission to transform the way the world works? What You Will Do Respond to customer inquiries via email, casework, and chats. Identify, troubleshoot, document, follow up and resolve internal customer inquiries in a timely manner. Advanced troubleshooting of supported services. Coordination with the Trimble Cloud Core Platform L1-L4 colleagues from around the world in a customer support 24/7 follow-the-sun model. Incident response management and escalation to Service teams (SRE & Software Engineering) when needed for reaching resolution. All while providing timely and accurate information to...